OTIC Arvostelua 

Like others I ordered from OTIC and haven't received anything. I ordered on 21st August and have had no further contact from the company. The delivery status is still "preparing shipment" as it has been from day one and I have tried to email support but they do not respond. Very upsetting as this is a birthday present and I don't think it is going to arrive in time, if at all. The fact that they just ignore their support emails is a huge red flag and I do not advise anybody to use this website.

First of all I want to say this is a sort of preliminary review, because as of today (28.08.2025) I have not received any product. I ordered the Final Audio A4000 IEMs on August 5th and have yet to receive any updates what so ever on when I can expect my order. On August 17th I wrote to customer support and got no answer and 2 days ago I wrote again, still no answer. My issue is not that I didn't get the product yet, my issue is being ignored by customer support for more than a week. It seems increasingly unlikely that I'll get a response and so I have no idea how to get in contact with a human on the side of Otic other than leaving this review, because to these they seem to be able to give an answer, probably because they are public. 1 Star for absolutely no customer support, what would I even do if I wanted a refund if my support requests just get ignored???

My ET3 was despatched quickly and arrived on time, with constant updates available. Very easy transaction and very happy to recommend OTIC

Exactly the product we'd been seeking, quickly delivered.

Excellent site.
Great comms.

I dont usualy leave reviews but this is the only way to get a reply as e-mails are never replied to. I orderd on the 19th its now the 31st and the shop app says that my item still hasnt been shipped yet?

Despatch time was a bit slower than other places, but i was not in a rush so it did not make a huge difference. Just something to be aware of if you need an item quickly. Item was packaged amazingly and was a good price. Would 100% use OTIC again.

OTIC kept me fully updated as to when my device would be delivered, they did have issues getting the JM 21 in stock but once delivered it's been really good.

Excellent sales process, shipping and delivery.

Essay to bye on line quick delivery parcel packed thanks

Open Box?..literally means a returned product or shop display...they opened the box. I just received my DAP
Astell & Kern SR35, open box, with the discount...whats not to love. Paired the DAP with FiiO FA19 iem's , as good as anything to date and I have bought and sold a few DAC/DAP etc.
Thank you OTIC , very professional, 1st Class.

It's a team, even if you have any kind of problem, they do their best to solve it and keep the customer satisfied. Thank you, I will buy from you again.

Good service, however when product delivery date is not as specified and may be late, an email to explain why would not go amiss.

customer support super nice, they had to deal with some shipping delays and issues with one of the items in my order but were accommodating and offered a lot of different solutions, I decided to wait it out and got all my items safely! sometimes you might have to email customer support twice but I think in my case it's a bit special since I was checking in for updates every once in a while, they're pretty transparent and quick with response times overall 99.99% of the time and I was likely just a standout scenario

Excellent communication, great offer on my purchase and arrived on time.

Excellent service and item in great condition

ordered the cd player for Christmas and received it in March!
Staff were nice when I was asking for updates but I always had to ask, I never received any info regarding the delays without me asking.
Apart from that, good product that I am now keeping for my son's birthday!

I recommend you do not use this online seller.

I received a faulty item from them and have had no response to my request for a return/refund despite repeated emails for over three weeks.
Order no. #203321
Item purchased: "iBasso DC06 Pro"
Cost: £113.99

The company only provide a superficial 'shell-company' address - a warning sign that I wish I'd spotted before.
It's unclear even if any of the other reviews on this page are genuine.
It's now going to be a time-consuming effort to begin legal action against the company and report them to Trading Standards for investigation.
Daniel

Update on 27th March:
As mentioned above I still have had no reply to the three emails sent to the support email address.
They have taken the time to give a facetious response which you can see below