I ordered the Komi nendoroid about a year ago and never received it. Now I have no way of filing for the money back because the website is offline.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Cannot login to my account + no updates regarding my pre-order. Never buying here again, how do you even mess up your user database? Hope I will receive what I paid for otherwise a lawsuit wou... Näytä lisää
Fair and Square. They are dealers and they deliver. It can take a big while but then it happens to be an overrun article the producer had problems to come up with. They dont tell you stories about g... Näytä lisää
Dont preorder here you will probably get scammed out of your money for a year. They: Dont respond to emails. Dont follow Dutch consumer laws. Has barely functional customer support. And deliver... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Otaku Square is Europe's webshop for anything anime, manga and other Japanese pop-culture!
Yhteystiedot
Marsdiep 16A, 8321MC, Urk, Hollanti
- +31850013955
- service@otakusquare.com
- otakusquare.com
2,8
Keskitasoinen
219 arvostelua
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great first time experience!
I preordered a figure I had missed on other sites, this was my first time to use OtakuSquare. I'm in the US and amid the preorder verbage of the figure and the current effects of COVID, I wasn't sure I would get it! They answered my questions promptly and my figure arrived in a timely manner, totally undamaged! It was perfect and my favourite addition to my desk!
2. lokakuuta 2020
Oma-aloitteinen arvostelu
Happy
Product as described and shipping was efficient. Thank you!
John from USA.
2. lokakuuta 2020
Oma-aloitteinen arvostelu
I received the wrong item
I received the wrong item, I am trying to contact them by phone daily but no one answer. I wrote two emails and never received an answer. Just an automatic reply saying that they are busy. It's already one week since I received the wrong item and still no one is taking care of this and is giving me instructions about how to return it and get back my money or receive what I have paid for.
2. lokakuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Otaku Square
Hello Maria,
Thank you for bringing this to our attention.
We will be reaching out to you as soon as possible to see what solution we can offer you.
Our apologies for your negative experience.
Best regards,
Otaku Square
Good experience
Otaku Square site is nice and functional. Packing on shipment was good too.
23. syyskuuta 2020
Oma-aloitteinen arvostelu
Figure damage, no response
UPDATE 27 NOV: I still have not received the replacement. I have not heard anything concerning the status of this replacement since. Any attempts to call have resulted in drops, hang-up's, or no information. I have waited over 2 months with a broken figure and have exhausted all support avenues.
The support ticket is 2714.
I just want this issue to be resolved already...please...
—————
UPDATE 29 October: Otaku Square has reached out and offered a replacement. While it did take much longer than I expected, I commend them for responding and making amendments based on customer feedback. I do hope their support system will improve.
—————
A figure order arrived on 11 September and it came with a broken piece. Submitted a ticket on the same day (#2597) and had not heard back since. I've tried to follow up on the 19th (#2625) but still have not heard back from Otaku Square.
Chatting their Facebook page gives me an automated message, and trying to reach their number through WhatsApp (I cannot call directly due to international rates) gives me no answer.
23. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Otaku Square
Hello Daniel,
We are sorry to hear that you haven't gotten a response from us yet.
Unfortunately our WhatsApp number is not monitored for voice calls, since it can not be connected to our VoIP systems. We are however notified when it's called, and I see that an agent has tried to follow up but was unable to get a hold of you.
We will be reaching out through e-mail as soon as possible.
Best regards,
Otaku Square
Figure arrived damaged
Figure arrived damaged, Otaku Square made it right! Amazing seller!
22. syyskuuta 2020
Oma-aloitteinen arvostelu
The package arrives fast and in perfect…
The package arrives fast and in perfect condition.
22. syyskuuta 2020
Oma-aloitteinen arvostelu
A good purchase.
A good purchase.
The product was delivered earlier than I expected and in fine condition.
Expectations were exceeded.
20. syyskuuta 2020
Oma-aloitteinen arvostelu
My order was delivered pretty quickly…
My order was delivered pretty quickly given the circumstances and the items were in good condition. No complaints. Will consider ordering from here again.
20. syyskuuta 2020
Oma-aloitteinen arvostelu
Great Experience
Both orders worked as expected with no hassle. Thanks!
20. syyskuuta 2020
Oma-aloitteinen arvostelu
No shipment
No shipment, no feedback, no contact, no money.
I placed an order on Sept 3, ETA - Sept 17. Since then I sent two emails without response ("ticket received" - and nothing happens), and could not reach the seller over FB or WhatsApp. That's all very strange.
Update: got a voice call, refund was promised, still waiting for it.
Update 2: refund just received.
19. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Otaku Square
Hello Vladimir,
We're sorry to hear that you have not gotten a repsonse from our customer service.
We are currently investigating the matter, and will reach out to you today.
Best regards,
Management
Otaku Square
-------------------------------------------------------------------
Update: We have reached out per phone, and come to a solution with this customer.
If any other customer has a similar experience, please do contact us per phone at +31(0)850013955 between 08:00 and 21:00 CEST.
Great figures
Great figures! :) Thank you!
Please use more paper in the box next time! ;)
16. syyskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Otaku Square
Hello,
Thank you for your review! I will pass your feedback along to our logistics department.
Best regards,
Otaku Square
As always great service
As always great service. Well packaged to prevent damage to the item packaging. Delayed at customs however this is not the fault of the shipper.
13. syyskuuta 2020
Oma-aloitteinen arvostelu
I found everything to be top notch.
13. syyskuuta 2020
Oma-aloitteinen arvostelu
Fast and Cost Effective
Fast and Cost Effective, solid choice.
11. syyskuuta 2020
Oma-aloitteinen arvostelu
Very Good!
Delivered on time and with no damage to the product.
Absolutely no complaints from me.
11. syyskuuta 2020
Oma-aloitteinen arvostelu
Great Packaging
Shoutout to Otaku Square for great packaging: the outer box I received was quite beat up, there was even a shoe print on it, the inner box and the figure inside was fine though thanks to said packaging.
Thank you
9. syyskuuta 2020
Oma-aloitteinen arvostelu
Figure came unharmed
The shipment toke longer than expected, but that is expected during a pandemic. My package came with a hole in the side, probably because my local post service likes to be kind to my packages. However, despite the hole on the side of the box, the figure came unharmed (AWESOME!). Thankful for the kind packaging of this company as the figure was expensive.
9. syyskuuta 2020
Oma-aloitteinen arvostelu
Legit item and comes in good condition.
I bought a Rias figurine shipping to the US. It's legit and the item came in perfect condition within 2-3 weeks, although the packaging box was kind of beat up from shipping, the tight packaging inside prevent any damage to the item. Overall, I am very satisfied with Otaku Square and I am willing to shop from them again in the future. The communication took longer than 48 hours but I don't mind since they got back to my questions a few days later.
5. syyskuuta 2020
Oma-aloitteinen arvostelu
Very satisfied
Package arrived in perfect conditions, box and figure were in perfect conditions as well. Lot of waiting time due to the Covid-19. Will surely buy from this site again.
1. syyskuuta 2020
Oma-aloitteinen arvostelu
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