Otaku Square Arvostelua 219

Excellent service, didn't have to worry about paying customs and even let me merge multiple pre-orders so I only paid shipping once.

Everything went great!

Order for an in-stock item was shipped out in a week's time and got to me in a few days. No damage to the box or the figurine I bought - packaging was sufficient, with paper padding and bubble wrap. Figurine I got was legit and not a bootleg. Very reasonable pricing and no additional taxes within the EU. Wish there were more in-stock items, but I found what I was looking for so no issues there. Will purchase again :)

Order got here quickly and in perfect condition

No one seems to be replying to emails at all, I've been sending emails for days now.
I'll have to see if someone replies to me here.
How do I link an order I made as a guest to a newly registered account?

Edit: Thank you for replying. issues resolved :)

Product was authentic. They take pretty long to ship out in-stock items, but it lets you know on the checkout page so you're not left wondering what's going on. The packaging was okay, could be greatly improved with bubble wrap. I didn't have to contact support so idk how good or bad that is. Price was great, best price I could find since the product had already been sold out on most other websites or greatly inflated! Overall satisfied, will be keeping this website in mind as a backup.

They shipped out 10 days after the orders had been made. But their customer service was not very good. I did asked some questions and they ended up not replying at all. Only 1 out of 3 questions are answered. The package did come quite fine, just that the corner of the boxes are crooked.

This is my first purchase from this company. It's been pretty difficult to get answers. Is there any way my order can get shipped out? It's been almost three weeks. I emailed on the 18th, someone said my order would be shipped out on the 19th or the 20th, but it's been three days since then. I sent another email in, but no one has replied. I included an order number.

EDIT: I have received my order. Outside Package was pretty damaged, but I guess the figure boxes were okay. Looked kinda old. So for the real review. In terms of communication, they do reply. I would say the best way is to go through chat or phone call. Email is non-existent. Their invoice system was sorta wonky so I thought I ordered duplicate figures so I emailed to cancel. Even though they reply, it’s difficult for them to cancel an order. They might not even cancel at all actually. I found out later I only paid for two figures but there was three on their invoice. I got it resolved but they took awhile to ship. So please make sure to double check your order. I added two additional stars. At least it isn’t as bad as Nin-Nin Games ticket system. Oh boy. They take forever or don’t reply at all.

I'm very happy with my purchase. Totally recomendable if you like anime figures, specially if you live in Europe.

Very friendly and responsive to questions!

Great service, quick delivery and good communication

postNL took so long to deliver to my house. but the package is fine and i got my stuff so i'm ok with it

I got it later than I wanted it since it was for a gift but it was in very excellent condition.

Customer service is top tier and items arrived on time.

I ordered a figure with bonus face from this store. In the end, she came to me without a bonus. I wrote to technical support more than 3 times, they ignored me and did not solve my problem in any way. I was cheated for money. Without a bonus face, I could buy such a figure in any store for 2 times cheaper!

Good packaging and decent prices for EU customers. It's expensive to import things outside of EU in my country and this company is based in the Netherlands so it's perfect for me. I have ordered several times with them and only ever had good experiences. Good packaging (lots of packing paper), nice customer support, good selection of figures and other items and prices are competitive (if not a little cheaper for scale figures) with other companies also they seem to have a good stock management system. They (from what I can tell) also only use reputable suppliers and are also partnered with GoodSmile company witch is a very good thing.

Overall had a wonderful experience with them and they are my go to shop for anything Anime/Pop culture related

Delivery fast and tracked, figure and box in excellent condition.

first time buyer, got it without any dmg

The product came in perfect conditions, and the delivery took less than expected and without any problems.