My original shoes were slightly big so the communication with the team in returns was absolutely fantastic. They replied promptly and sent me the relevant exchange label. The shoes are superb quality... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I placed an order for a pair of boots at a weekend. The goods were despatched the next working day with lots of excellent communication. The boots arrived in 24 hours. The quality is excellent and th... Näytä lisää
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Beautiful affordable shoes and very high quality. The colour of the brown leather was unique and really rich. The packaging was thoughtful and made the purchase even more special. The postage time was... Näytä lisää
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I was very disappointed, I ordered these shoes for my son's birthday for some reason before I could enter an alternative address Google pay kicked in completing the order. I immediately emailed Oswin... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Step Into Timeless Elegance with Oswin Hyde At Oswin Hyde, we specialise in premium handcrafted leather shoes and accessories for the modern gentleman. Our collection features everything from classic Oxford and Brogue dress shoes to contemporary leather sneakers, designed for comfort, style, and enduring quality. Beyond footwear, explore our curated range of leather belts, travel bags, wallets, umbrellas, and other refined accessories, all crafted with precision and attention to detail. Each Oswin Hyde product reflects our commitment to exceptional craftsmanship, timeless design, and accessible luxury. Whether you're dressing for a formal event, the office, or everyday sophistication, Oswin Hyde offers the perfect finishing touch. Join thousands of satisfied customers who choose Oswin Hyde for quality they can trust and style that lasts. Experience the Oswin Hyde difference - where craftsmanship meets character.
Six-Month Quality Guarantee
Buy with confidence
If, within six months of purchase, your item develops a fault due to a manufacturing defect or failure in craftsmanship, we will offer a repair, replacement, or refund, depending on the most appropriate and fair resolution. This applies to all products purchased directly from the Oswin Hyde website.
Yhteystiedot
Unit 7, 55 Hastings Road, Leicester, LE5 0BT, Leicester, Yhdistynyt kuningaskunta
- 03331881136
- hey@oswinhyde.com
- oswinhyde.com
4,5
Erinomainen
1 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Royal standards!
The umbrella I bought it as a present for my husband is something special, with engraved name and phone number. It has royal standards!
3. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Roxy,
Thank you so much for the wonderful review! We are honored that you chose an Oswin Hyde umbrella as a gift for your husband.
It is lovely to hear that the engraving and personalization made it feel special—we truly aim for those "royal standards" in both our products and our craftsmanship. We hope your husband enjoys his gift for many years to come!
Best regards,
The Oswin Hyde Team
Avoid at all costs
Avoid, Avoid, Avoid.
I have been mulling over buys from this company. I placed an order, and was excited to receive it. The order was left outside my house, and was taken. I contacted the CS team and have been told it's my responsibility. Apparently, once the item has been marked as delivered and nothing can be done. I have been told as it's shown as delivered, it falls to the customers responsibility. They have refused to help further. An absolute joke. Do not buy from this company
3. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Ben,
Thank you for sharing your feedback. We are sorry to hear about the situation regarding your delivery, and we understand how frustrating it is when a parcel goes missing after being delivered to your front door, as shown on the proof of delivery.
To provide further clarity, we have forwarded the full delivery details and evidence to your bank, confirming that the item was successfully delivered to the correct address as per the courier's tracking, GPS records, and photographic proof.
If the item was presumably stolen after a successful delivery, we highly suggest contacting your local authorities to file a report. This is a necessary step for any further investigation by your bank or insurance provider. We have shared all available documentation from our side to assist you with this process.
Best regards,
The Oswin Hyde Team
The umbrellas are of poor quality
I recently bought an umbrella at an enormous cost, given the number of affordable umbrellas available.
I used the product fewer than 10 times. A gentle breeze on a rainy day led to the rods bending; I was in central London, so not in a large open area, by sea/river front, or a bridge where the wind, gusts of wind, may be stronger...
When I raised this with the company, the response was simply tough luck, we're not prepared to help - we can't help with wind...! Or, as was the case, a gentle breeze.
The break did not occur on a day of strong winds, evidence has been shared with the company; nor was it broken by a strong gust of wind, which the company continue to falsely claim. The only time the word 'strong' has been used is by the company to avoid a refund or replacement.
The umbrella broke in a gentle breeze, on a rainy day - an umbrella built (as the company claims) is capable of being used in wind and rain.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oswin Hyde
Hi Kevin,
Thank you for sharing your feedback. We are sorry to hear that you are disappointed with the durability of your umbrella and the experience you had with our customer service team.
As we discussed in our recent email correspondence, it was confirmed that the damage was caused by a gust of wind. To ensure transparency for all our customers, our care instructions explicitly state:
"Our umbrellas are built to protect from winds as well as rain. However, they will not protect from strong gusts. Avoid using your umbrella in heavy winds... Wind damage is not covered by our warranty."
While we understand your frustration, we must adhere to our warranty policy regarding environmental damage. We take great pride in the quality of our products, and we are sorry that on this occasion, the weather conditions exceeded the umbrella's intended use.
Best regards,
The Oswin Hyde Team
Good quality shoes with affordable…
Good quality shoes with affordable price. Fast delivery. Good free accessories.
3. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Gemini said
Hi Rio,
Thank you for the 5-star review! We are delighted to hear that you are happy with the quality and affordability of your new shoes.
It’s great to know that our fast delivery and the free accessories added to your positive experience. We believe those extra touches make a real difference!
We look forward to serving you again soon.
Best regards,
The Oswin Hyde Team
Miller tan and brown shoes
Received my shoes recently and really pleased with them.
Good quality and the free shoe horns, laces and polish was a nice touch.
Would really recommend using Oswin Hyde.
Top quality and reasonable prices.
2. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Kevin,
Thank you so much for the 5-star review! We are delighted to hear that you are pleased with your new Miller tan and brown shoes.
It’s great to know that you enjoyed the extra touches like the free shoe horns, laces, and polish—we believe the little details make all the difference in keeping your footwear looking top-notch. We truly appreciate your recommendation and your kind words about our quality and pricing.
We look forward to seeing you again soon!
Best regards,
The Oswin Hyde Team
First class umbrella
First class umbrella, looks beautiful, works a treat and fast delivery.
2. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Kenneth,
Thank you for the fantastic review! We are so pleased to hear that your new umbrella is working a treat and that you’re happy with the design.
We aim to combine style with functionality, so it's great to know it hit the mark—and that it arrived quickly, too!
Stay dry, and we look forward to serving you again soon.
Best regards,
The Oswin Hyde Team
Vastaus yritykseltä Oswin Hyde
Hi Gurlove,
Thank you for the 5-star rating! We are thrilled to hear that you find your new shoes so comfortable.
Providing a perfect blend of style and comfort is exactly what we aim for at Oswin Hyde. We hope you enjoy wearing them and look forward to your next visit!
Best regards,
The Oswin Hyde Team
Avoid at all costs - poor quality and repeated awful customer service
I am not a fan of leaving negative reviews but I need to warn people so they do not have the poor experience I have had.
Initial order was too small and I went via their company WhatsApp whereby I was spoken to so rudely by a representative who was patronising and unhelpful. I eventually got a ln exchange but was pushed down a 'store credit' route and then when I needed to return one of the two pairs, they tried to force me to have credit rather than a refund.
Throughout the experience the customer service has been shocking.
They shoes may appear a bargain but I would avoid at all costs. Pay a little extra and go into a store or use a different brand sadly.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oswin Hyde
Hi Jack,
Thank you for sharing your feedback. We are truly sorry to hear that your experience with our service did not meet your expectations, and we apologize if you felt our communication was anything less than professional.
We would like to clarify that we provided full transparency regarding the options available for your return. Our team proactively offered several solutions, and you opted for store credit specifically to avoid the standard return shipping fee. We aim to offer these alternatives to be as helpful as possible, and we regret if this led to any misunderstanding.
We take your comments regarding our service very seriously and will use them to improve our internal training.
Best regards,
The Oswin Hyde Team
Shoes look good as seen on website
Shoes look good as seen on website. Excellent communication. Delivery to local post office worked very well.
Good quality shoes.
2. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Thandla,
Thank you for your 5-star review! We are delighted to hear that your shoes arrived looking exactly as they did on our website.
It is great to know that our communication met your expectations and that the delivery to your local post office was a convenient option for you. We take pride in providing both quality products and a seamless delivery experience.
We hope you enjoy your new shoes and look forward to seeing you again soon!
Best regards,
The Oswin Hyde Team
they left my shoes outside from 3pm i…
they left my shoes outside from 3pm i arrived home from work at 8pm unable to find the delivery as it was left outside next to a dustbin from the delivery photo, now i have no shoes and no refund stay clear !!! or use click collect
i cannot raise this with the local police, as the state the item are your responsibility until signed for, you left the item outside in a public place, with no security? how can it be my responsibility when i was at work and had no control over the item as it was left outside? you may have delivered it to my dustbin, but when the driver leaves what happens to the security of the items? plus no signature or a neighbours signature?
you have no right to leave an item that i have paid for outside in the street .totally unacceptable.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oswin Hyde
Hi Jayson,
Thank you for sharing your feedback. We are sincerely sorry to hear that your parcel went missing, and we understand your frustration at not being home at the time of delivery to receive it personally.
We would like to clarify that we have provided full delivery evidence confirming that the courier delivered the item to your specific address at 3 PM, supported by GPS tracking and photographic proof.
Additionally, we have noted that you have initiated a chargeback with your bank. We have submitted all evidence of the successful delivery to them for their review. As the matter is now being handled through the bank's formal dispute process, we suggest you continue communications with them moving forward.
Should you wish to investigate this as a theft from your property, we still highly recommend filing a report with the local authorities to support your case.
Best regards,
The Oswin Hyde Team
Very helpful with my telephone call
Very helpful with my telephone call, whilst I was chasing up a return. Once it was established that it was with them my replacement shoes were with me the next day. Brilliant customer service by Gie and the staff
30. tammikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Geoffrey,
Thank you so much for the 5-star review! We are delighted to hear that you had such a positive experience with our team.
We are especially glad that Gie and the rest of the staff were able to assist you with your return and ensure your replacement shoes arrived the very next day. Quick and helpful service is what we aim for, and it’s wonderful to know we met that standard for you.
We hope you enjoy your new pair of shoes and look forward to serving you again soon!
Best regards,
The Oswin Hyde Team
Great experience
Great communication, fantastic aftercare.
Really quick response to any questions ans super helpful.
10/10
2. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Graham,
Thank you for the 10/10 rating! We truly appreciate you taking the time to share your experience.
We are delighted to hear that you found our communication helpful and were pleased with our aftercare service. Our team takes great pride in being responsive and supportive, so it’s wonderful to know we hit the mark for you.
We look forward to serving you again in the future!
Best regards,
The Oswin Hyde Team
Great quality, comfort and style
Great quality, comfort and style. Very happy.
…loved the packaging and additional touches on the delivery too.
26. tammikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Chris,
Thank you for the "hats off" recommendation! We truly appreciate you taking the time to share your experience with us.
We are thrilled to hear that you are happy with both our service and the quality of your purchase. Providing a seamless experience and high-quality products is exactly what we strive for every day.
We look forward to serving you again soon!
Best regards,
The Oswin Hyde Team
I found oswin Hyde quite by accident…
I found oswin Hyde quite by accident and I'm so glad I did because the shoes I eventually ordered from them just were so perfect for me and so comfortable to wear but I would say the only issue I have had with them is that because they are leather and a material on the outer front of the shoes the material has started to come away from the leather wheir they join which is such a great shame and currently trying to find a way of doing a careful repair on them is quite difficult.
But would definitely recommend them.
One thing might be handy with this shoe company is if they sold replacement heels so when they wear down you can replace with the same blue heels
8. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oswin Hyde
Hi Mark,
Thank you for taking the time to provide this insight; your feedback is really appreciated.
We are so glad you found us! It’s wonderful to hear that your shoes were "perfect" and comfortable right from the start. We are, however, sorry to hear that the material has started to separate from the leather. This is certainly not the long-term experience we want for our customers.
Please do reach out to our customer service team with some photos of the issue. We would be happy to take a look and see if there is anything we can do to assist, as we want you to enjoy your shoes for as long as possible.
We also love your suggestion regarding replacement blue heels! We are always looking for ways to help our customers maintain their footwear, and we’ll certainly pass this idea along to our design and production teams.
Best regards,
The Oswin Hyde Team
Vastaus yritykseltä Oswin Hyde
Hi Sam,
Thank you for the "hats off" recommendation! We truly appreciate you taking the time to share your experience.
We are thrilled to hear that you are happy with both our service and the quality of your purchase. Providing a seamless experience and high-quality products is what we strive for every day.
We look forward to serving you again soon!
Best regards,
The Oswin Hyde Team
Great quality product and good service
Great quality product and good service
Very impressed with leather and make up of shoes. Got a smart pair and some trainers. Great value for money
27. tammikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Matt,
Thank you for taking the time to share your feedback; we truly appreciate it!
We are delighted to hear that you are impressed with the leather and craftsmanship of your new footwear. It is great to know that both your smart shoes and trainers hit the mark for you in terms of quality and value.
We look forward to seeing you again soon!
Best regards,
The Oswin Hyde Team
Awful
Awful. Sizes didn’t fit to size as per their sizing guide. Returned and asked for a size up, almost a month later I’m still waiting for any kind of response. Numerous chasing calls and texts and nothing solid.
Most recent calls saw the first call hang up on me and the second call to the same person promise an email within 20 mins of the call ending. It’s now 4.5 hours later and still no email.
Possibly the worst show company out there when it comes to customer service. Would love to give a positive review IF the next size up or a refund ever turns up. Not holding my breath though.
Really disappointed.
5. tammikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Ricky,
Thank you for sharing your feedback. We are sincerely sorry to hear about the frustration you’ve experienced regarding your exchange and the communication from our team. This is certainly not the level of service we aim to provide.
We would like to confirm that an email was sent to you this morning with a status update on your replacement along with images. Please do check your inbox (and your junk folder, just in case) so we can ensure the next size up is on its way to you or process a refund according to your preference.
We value your patience and would love the opportunity to put this right and change your perspective on our service.
Best regards,
The Oswin Hyde Team
Product appears ok
Product appears ok.
Not sure until I wear to access the comfort
27. tammikuuta 2026
Vastaus yritykseltä Oswin Hyde
Dear Dr Elvis Omoregie,
Thank you for the 4-star rating and for sharing your initial thoughts on your Oswin Hyde purchase.
We are glad to hear that the product looks good so far. We take great pride in the comfort and craftsmanship of our footwear, so we are confident you will be pleased once you have had a chance to wear them.
We would love to hear your thoughts on the comfort once you’ve put them to the test!
Best regards,
The Oswin Hyde Team
Super fast delivery
Super fast delivery, loved the packaging and the boots look great and fit well.
27. tammikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Zankar,
Thank you for taking the time to share your feedback; we truly appreciate it!
We are thrilled to hear that you are happy with your new boots and that they fit you well. It’s also great to know that you enjoyed the packaging and that our delivery team got them to you so quickly!
We hope you enjoy your new pair and look forward to seeing you again.
Best regards,
The Oswin Hyde Team
Disappointing
The tie was excellent, really good quality.
Unfortunately the delivery experience was atrocious, Evri said they would deliver on the Wednesday afternoon between a 2 hour slot.
The delivery wasn't made and I received an email saying that it would now be delivered on Thursday afternoon again in a 2 hour window, the same thing happened, an email saying the delivery would not happen and it would be delivered the following day Friday....it's now 16.50 on the Friday afternoon and im still waiting no email no text nothing awfull customer care
30. tammikuuta 2026
Vastaus yritykseltä Oswin Hyde
Dear David,
Thank you for your feedback. We are pleased to hear you were happy with the quality of the tie, but we sincerely apologize for the atrocious delivery experience you had with Evri.
This is certainly not the level of service we expect for our customers. We will be sharing your feedback directly with the courier to ensure this is addressed and to prevent similar issues in the future.
Best regards,
The Oswin Hyde Team
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