I was very sceptic about ordering online for Greek Easter because every year I make homemade bbq but I can 💯 confirm that the meat that I bought this year (kokoreci, kotosuvli, freska lukanika) are... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
10 days ago I ordered food on a 3 day delivery nothing arrived 10 days later I called only to be told we have no dry ice I will send it on Wednesday this was a purchase for my partners birthday by t... Näytä lisää
Yritys on vastannut
Great produce, easy website, good comms knowing where everything is up to, quick delivery with local tailored service. We love Ormos! Please please please do more produce which enables us to try diffe... Näytä lisää
Yritys on vastannut
Quick delivery albeit they only send the tracking text message on the day. "Mama's homemade food" was delicious and authentic. Pantry and groceries were in great condition and well insulated. Mini... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Ormos Foods is comprised of a team of energetic people driven by their passion to share authentic and contemporary Greek and Mediterranean culinary treasures. All our products are sourced from local producers to guarantee authenticity and quality that cannot be matched from mass producers. We take pride in selecting and making available to you the most exquisite delicacies and finest quality exclusive food products. But above all, we are adamant about supporting our network and making sure that we partner with customers and producers alike, supporting them and helping them grow their business organically alongside ours.
Yhteystiedot
Yhdistynyt kuningaskunta
- ormos.co.uk
4,5
Erinomainen
383 arvostelua
Pyytää asiakkailta arvosteluja
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Paid for more items ,received less and…
Paid for more items ,received less and didn’t have an email or refund yet .
26. heinäkuuta 2024
Vastaus yritykseltä Ormos
Thank you for your recent communication. We are pleased to inform you that your refund has been processed. Refunds are typically issued within 3 days of processing, but this can vary depending on your bank's processing times.
If you have any further questions or require additional assistance, please don't hesitate to contact us at info@ormostrades.com or call 020 8200 5037.
Thank you for your understanding.
Love it
Love it. Only proper Greek deli in south east England. I travel 150 miles, round trip to collect stock for my restaurant.. it’s only place to go ❤️
17. heinäkuuta 2024
Vastaus yritykseltä Ormos
Thank you so much for your wonderful review! We are thrilled to hear that you love our products and consider us the only proper Greek deli in South East England. It’s incredibly rewarding to know that you travel such a long distance to collect stock for your restaurant – it means the world to us. We look forward to continuing to provide you with the quality and authenticity that makes the journey worthwhile.
Vastaus yritykseltä Ormos
Thank you for your positive feedback! We're delighted to hear that you enjoyed our products. Your satisfaction is our top priority, and we look forward to serving you again soon.
Great service
Fast postage, well packaged, exactly as described. Will be ordering again soon.
25. kesäkuuta 2024
Vastaus yritykseltä Ormos
Thank you for your kind review! We’re glad to hear that you were pleased with our fast postage, careful packaging, and accurate descriptions. Your satisfaction is important to us, and we look forward to your next order.
Easy online order/products of highest quality
Easy online order and payment
Fast, efficient, and reliable delivery with very polite drivers.
Products of the highest quality!!
12. kesäkuuta 2024
Vastaus yritykseltä Ormos
Thank you for your wonderful review! We’re delighted to hear that you found our online ordering and payment process easy, and our delivery service fast, efficient, and reliable. It’s also great to know that you were impressed with the politeness of our drivers and the quality of our products. We look forward to serving you again soon.
Just a poor customer experience really
The website is poor and misleading. Its just really dated. There systems are also similar it feels. They swapped out a product for a substitute, which was ok for me, but they never asked. I found this out when they sent an invoice with a tiny amount outstanding. Which apparently was revised prices, and I didn't owe anything, but i had to email to check this. The free delivery changed when we were building it up, from £40 to £55. Likely because of our location (nowhere exotic, just outside London). But the website says £40 for free delivery. Its just annoying, nothing feels correct.
The purchase was a gift for a Greek co-worker. If it had been a good experience, we'd be using them again as we like the products. But it wasn't, so we wont. I just want to go online, buy something and have it delivered without all the hassle
3. kesäkuuta 2024
Vastaus yritykseltä Ormos
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced with your recent order.
We strive to provide clear and accurate information on our website, and we regret that this was not your experience. We are very transparent regarding our delivery fees and all the needed information can be found on the tab DELIVERY on our website.
Regarding the substitution of the product without prior notice, we understand how this could be frustrating. This should not have happened, and we are reviewing our processes to ensure better communication in the future.
We value your business and regret that your experience was not up to the standard we aim to provide. Your feedback is crucial as it helps us improve our services. We hope to have the opportunity to serve you better in the future and restore your confidence in us.
Vastaus yritykseltä Ormos
Thank you for your fantastic review! We're pleased to hear that you were impressed with the quality of our products and our communication. Your feedback is greatly appreciated, and we look forward to continuing to meet your expectations.
Great fresh products!
Great fresh products and loved hunting around in the nostalgia section for favourites.
30. toukokuuta 2024
Vastaus yritykseltä Ormos
Thank you for your lovely review! We're thrilled to hear that you enjoyed our fresh products and had fun exploring the nostalgia section for your favorites. It’s always wonderful to know that our customers find joy in our offerings. We look forward to welcoming you back soon.
How is it possible to call this product…
How is it possible to call this product Corn Pitta Bread when it has 10% corn flour and 47% wheat flour ??????
27. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ormos
Thank you for your feedback. We appreciate your concern and understand the confusion regarding the name "Corn Pitta Bread." The name is intended to highlight the presence of corn flour as a key ingredient. We will take your comments into consideration.
Delivery service really going downhill
Despite the food being beautiful (especially the gyros meat), I'm really disappointed with the delivery service at Ormos. I placed an order a week ago and there is still no sign of it. The website states 3-5 working days for delivery which has now passed. You get an email to tell you that your order is being processed but nothing follows that to say it has been dispatched, nor do you get any tracking information. I rang Ormos this morning to try to track down my order and the customer services representative said they would need to speak to the logistics department before calling me back. I never did get a call back and so I'm none the wiser. I tried ringing twice more to chase, the first time I went straight through to voicemail and the second time it just rang out. And still no delivery today... The food was meant to be for a meal we're hosting tomorrow night for family. Feeling very let down and that I'm going to have to find an alternative supplier for Greek food from now on that is more reliable.
Edit on 13/05/24 in response to the below comment from Ormos: I did receive the delivery eventually, but note this was after my review and not before. The above issues still stand and I felt I have been clear in outlining them. Ormos have, over the past two days, rang me three times and emailed me once in direct response to my review as this was mentioned in their email. It is disappointing that they have been reactive to this, but not last week when I was trying to get an update on my delivery. I will, however, get back to them by email to relay the above issues again in an attempt to mitigate them for others in the future.
10. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ormos
We're truly sorry to hear about your experience with our delivery service, and we apologize for any inconvenience this has caused you. Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns.
We understand your frustration and want to assure you that we take customer satisfaction very seriously. We've reviewed our records and noticed several attempts to reach out to you via phone, unfortunately without success. Additionally, we've sent an email containing proof of delivery, showing that your order was delivered to the correct address. In fact, we have a picture documenting the delivery with the door open and someone receiving the parcel.
However, we acknowledge that there seems to be a disconnect in communication, and we want to rectify this situation promptly. We're eager to understand the issue better and see how we can assist you further. Please do get in touch with us as soon as possible so we can address your concerns and ensure a satisfactory resolution.
Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we're committed to improving our services based on your feedback.
Excellent product and service from Ormos
Ordered tsourekia for family and friends for the Greek Easter. Delivered on time with a slight issue from their delivery partner. Ormos rectified the problem in zero time. Product delivered in perfect condition.
25. huhtikuuta 2024
Vastaus yritykseltä Ormos
Thank you so much for your kind words and for choosing Ormos to celebrate Greek Easter with your loved ones! We're delighted to hear that your tsourekia arrived on time, albeit with a minor hiccup from our delivery partner. We sincerely apologize for any inconvenience caused but are thrilled to know that our team swiftly resolved the issue to your satisfaction.
A Greek Food Gem
I recently discovered Ormos and was delighted with their vast selection of authentic Greek food. The website is easy to use, the products are well-packaged, and the quality is excellent. I will be ordering from them again!
30. huhtikuuta 2024
Vastaus yritykseltä Ormos
That's wonderful to hear! We're thrilled that you discovered Ormos and had such a positive experience with our authentic Greek food selection. Making your online shopping experience seamless and enjoyable is important to us, so we're glad to hear that you found our website user-friendly and our products well-packaged.
Excellent products.
Excellent products.
Fast delivery
Perfect package.
I am very impressed with Ormos.
I will definitely buy again.
28. huhtikuuta 2024
Vastaus yritykseltä Ormos
Thank you so much for your glowing feedback! We're thrilled to hear that you were impressed with our products, delivery speed, and packaging quality. Providing excellence in every aspect of your experience is our top priority, so it's incredibly rewarding to know that we met your expectations.
Quality is always good
Quality is always good ! Loved the spanakopita. Team is always helpful and accommodating . By go to for Greek goods .
23. huhtikuuta 2024
Vastaus yritykseltä Ormos
Thank you so much for your kind words! We're delighted to hear that you loved our spanakopita and that you consistently find our quality to be top-notch. Providing delicious and authentic Greek goods is our passion, and we're thrilled to be your go-to choice!
Great service and high quality produce
Great service and high quality produce. Would highly recommend
28. huhtikuuta 2024
Vastaus yritykseltä Ormos
Thank you very much for your kind words! We're thrilled to hear that you had a great experience with our service and found our produce to be of high quality. Thanks again for choosing Ormos, and we look forward to serving you again in the future!
Vastaus yritykseltä Ormos
Σας ευχαριστούμε πολύ για τα ευγενικά σας λόγια! Χαίρομαστε πολύ που είχατε μια εξαιρετική εμπειρία με την υπηρεσία μας και βρήκατε τα προϊόντα μας υψηλής ποιότητας.
Η ικανοποίηση των πελατών μας είναι η κύρια προτεραιότητά μας, και είμαστε πάντα εδώ για να σας εξυπηρετήσουμε με τον καλύτερο δυνατό τρόπο.
great service
quick delivery, 2 hours away from London
frozen goods were packed in ice bags
great products
14. huhtikuuta 2024
Vastaus yritykseltä Ormos
Thank you for your feedback! We're thrilled to hear that you received your order quickly, even though you're located two hours away from London. Ensuring timely delivery is essential to us, no matter where you are.
We're also glad to hear that your frozen goods arrived well-packed in ice bags to maintain their freshness during transit. Preserving the quality of our products is always a priority.
Excellent phyllo for pies.
I was looking for this type of phyllo for a while. I am pleased I found it at Ormos. It is a special type of phyllo which is thicker than the normal phyllo and ideal for Greek pies.
12. huhtikuuta 2024
Vastaus yritykseltä Ormos
We're thrilled to hear that you found exactly what you were looking for at Ormos! It's wonderful to know that our special type of phyllo, ideal for Greek pies and thicker than the normal phyllo, met your needs perfectly.
Providing authentic and high-quality ingredients for traditional Greek cuisine is what we're passionate about, and we're glad that we could offer you the product you were seeking.
Thank you for choosing Ormos, and we're grateful for your feedback.
Excellent service
Excellent service, good variety of products. Delivery arrived on time, products packed carefully and frozen products with ice packs. Have ordered many times before and definitely will order again.
12. huhtikuuta 2024
Vastaus yritykseltä Ormos
Thank you very much for your kind words and continued support! We're thrilled to hear that you've been pleased with our service and product variety, and we're delighted to know that your delivery arrived on time and well-packed, including the frozen products with ice packs.
Great fresh food,and quality.Authentic…
Great fresh food,and quality.Authentic Greek products.
5. huhtikuuta 2024
Vastaus yritykseltä Ormos
Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed our great selection of fresh, high-quality food and authentic Greek products. Providing genuine and delicious Greek cuisine is our passion, and we're delighted that you appreciated it.
Your satisfaction is our top priority, and we're grateful for the opportunity to serve you.
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