Orla Kiely Arvostelua 108

I love my choice of fabric on my small ivy sofa and it looks fabulous in my lounge with the contrasting chairs and foot stool. The set was purchased from barker and stone house.
However, i have bought one of those sofas that has a seat cushion that creeps forward and needs to be lifted and replaced several times a day.
Thinking this was a fault barker and stonehouse promptly sent a technician who carefully checked the upholstery and all is well. The suggestion given that i should put a towel under the cushion to stop the creep. Obviously the last thing you want to do with a brand new sofa. But we have done so and it still creeps. We have also tried rug backing to no avail. The technician fell short of agreeing it was a design problem, but pointed out the cushions are not wrapped in a reversable fabric but have a cheaper base fabric that might cause the slide. Disappointed took the shine off.
Give 4 stars because i love it still and barker and stone house came out promptly. But it wasnt fast fashion price i want it to last... what to do!?

£14 postage cost to cover delivery of 3 towels?
Website says usual postage £7.
Was surprised.
Reached out to Orla Kiely who refunded the extra the next day. Much more like it

Very happy with my beautiful baking tins and gorgeous backpack. Items were packed so carefully for shipping; and delivery was super quick.

Seamless service and responsive.

Sadly the pocket zipper broke on my Axis Backpack.
I sent an email to customer services and within a couple of hours received a very friendly response from Karen confirming that a replacement bag would be despatched. This was indeed received the very next day. Fabulous!
Thank you very much for your kind help Karen.
Absolutely outstanding customer service.
Sue Ward

My early Christmas shipment was lost. I emailed OK and they responded same day. Karen refunded me one of my orders because it had been discontinued and quickly resent the other order to me. She also credited me my shipping and handled it all within in a matter of minutes. Great customer service. THANK YOU!

The Orla Kiely shopping bag is a triumph. Best shopping bag I've ever had. Well made, strong and capacious...and extremely good to look at! I would highly recommend.a

Visited an Orla Kiely pop-up in London - really enjoyed the overall experience, lovely & friendly service. Good location and good opening hours.

For years I have loved the Orla Kiely brand and cherish my beautiful bags and wallets. My most recent purchase developed unusual manufacture defects, and so I decided to reach out to Customer Service. Jess could not have been more obliging and she made it her immediate and utmost priority to resolve my issues to my complete satisfaction. I was so delighted that a replacement bag was offered to me and shipped right away. For me, top quality and professional integrity set the Orla Kiely brand apart, and I am very happy to share my great experience and remain a loyal customer. Thank you.

I treated myself to the angle crossbody bag last month and it’s been a life saver! You can fit so much in and there are lots of compartments. I love the elastic key chain - I will never loose my keys again :)

Bought (another!) bag from this company and I’m thrilled with it! Staff are lovely and helpful, the zips on the bags don’t stick (very important as I only have the use of 1 hand) and the design is lovely. Thank you again!

Love my bedding from Orla Kiely! Stays bold and colourful wash after wash. Would highly recommend!

Exceptional customer service. In these days of infuriatingly poor communication channels this was a breath of fresh air; speedy reply to email by a named person (Karen😊) who dealt with my enquiry from start to finish. The service was personal, it felt like the customer really did matter and my problem was resolved beyond my expectation. Thank you.

The bags are fantastic, and delivery on time.

Great customer service, didn't have item in stock but sent me several links to where I could find it

Thank you ...for your immediate response....and fixing my query...excellent service...many thanks 😊 and will look forward to shopping in the near future...😊

I ordered a backpack, which I am so happy with. It arrived very quickly, was well packaged and the design details on the bag haven't gone unnoticed (stretchy keychain, lots of pockets, great zip etc)! Really happy with my order. Will definitely be back.

So disappointed. My son spent ages choosing a couch for his first home. Made to order with a three month wait.

Within 6 months a leg breaks off as the fixing bent and ever since has been propped up with books. Not fit for purpose. Some jobs worth was sent to fix and within a few days it went again. Just putting another screw in is pointless if the fixing is broken. He waited for the guy to come back and when he did he says haven’t you got the part? What part ? Nothing sent. So still propped on books. Cost a fortune. Terrible service and very poor quality

Bought some bedding and although it was fairly cheap for superking the material never feels dry against my skin. It’s really weird. Feels damp and just cannot get used to it.

Here’s their email reply:

I am reaching out in regards to your order. I am ever so sorry to hear of the disappointment caused with your Block Stem Bed Linen.

All of our bedding sets are 100% cotton and are machine washable at 40 degrees. We would also advise to tumble dry these at a lower temperature and ensure that they are dried thoroughly before use. Condensation and excessive airflow can also cause bedsheets to retain moisture, however we will be sure to take your feedback on board and pass this on to our design team to review further.

Please let me know if you require any further assistance, and I will be more than happy to help.

Kind regards,

Customer Service Executive

There you have it. What a ridiculous thing to say and thanks for the lesson in how to dry bedding. I’d no idea. I can tell when bedding is dry it just feels funny as if it’s damp. That’s £72 down the drain-pardon the pun.

This company is unbelievably bad. Firstly they charge exorbitant shipping costs in the first place, in my case £7 for a roller blind. As it happens the blind was unsuitable, so had to be returned, unopened. I had already checked their returns procedure before buying which appeared to imply that UK returns are free. But no, scroll to the bottom of the returns policy, past everything else, and you will find a very conveniently placed paragraph explaining that returns of blinds have to be collected with a charge of £27! That is just unbelievable. I contacted Customer Services who were no help and basically said that's how it is. To add insult to injury the blind was reduced significantly 1 day after mine arrived.