Dear Noel,
Thanks for reaching out, and no worries—this is a very common question.
The DUOQIN F25 you ordered is a keypad-style smartphone, designed especially for easy use. That’s why it works a little differently from a full touchscreen phone:
The physical keyboard (below the screen) is mainly for typing letters and numbers, just like a traditional keypad phone.
The on-screen keyboard you see is number-only by default. This is normal and part of the phone’s design.
For most text input (messages, search, contacts), the phone is intended to be used with the physical keypad, not a full on-screen QWERTY keyboard.
Even though it runs Android 14, the DUOQIN F25 keeps a simple, elder-friendly input system, so it does not always display a full on-screen letter keyboard like regular smartphones.
If you’d like, you can try:
Opening Settings > Language & Input
Checking available input methods
Selecting a different keyboard (if supported)
Please note that due to the compact screen and keypad-focused design, full touchscreen typing may still be limited.
If you have any trouble setting it up or need step-by-step guidance, feel free to let us know—we’re happy to help! 💛
