Orikool Arvostelua 

Extremely Poor Communication – A Simple Issue Became a Major Headache

My experience with ORIKOOL has been extremely frustrating, primarily because of their poor communication and lack of accessible customer service.

I realized that I had ordered the wrong unit and contacted the company multiple times trying to cancel the order so I could purchase the correct one. I received no timely response.

What frustrated me most was that the agent later emailed me asking me to confirm the delivery. I responded immediately and specifically told her not to proceed with the delivery because I wanted to correct the order. Despite my response, the shipment proceeded anyway. I have the emails documenting this communication.

This entire situation could have been avoided if ORIKOOL had a reliable customer-service phone number where customers could speak with someone when an urgent shipping issue occurs. Instead, I spent days sending emails and messages, waiting for responses, and dealing with a problem that should have taken a few minutes to resolve.

Even more frustrating, many of the responses I received came in the middle of the night. When you’re running a restaurant and purchasing commercial equipment, you need to be able to communicate with a company during normal business hours—not repeatedly check your email at 2:00 in the morning hoping someone finally responds.

I eventually agreed to an exchange and paid the additional balance for the correct unit, but the amount of time and frustration required to get to this point was completely unnecessary.

ORIKOOL seriously needs to improve its customer service system, response times, and especially provide customers with a reliable way to speak with someone when there is an urgent order or delivery issue. Selling commercial equipment requires commercial-level customer support.

My experience was great! The cooler was just as described and was received in a timely fashion. In addition our bank charged us an internation fee and when I contacted the company they refunded the fee to us.

Very disappointed with the shipping process. My order has been sitting at the facility for a week . No calls no answer . Also unable to schedule an online appointment. The order is frozen with not a single update . Reconsidering my refrigerator. Options for my business. ****I’d like to provide an update on my experience with Orikool.. I’ve been working with Sofia, and I’d like to say that she’s been very helpful. She’s responsive to my questions has provided me with updates and thanks to her. My refrigerator was delivered in a timely manner. Although there was an initial concern with the shipping company, I want to point out that it is not a reflection of Oracle and I will continue to purchase products from them. Thanks to. Sophia i’ve updated my rating to four stars. Only as a reflection of Orikool.

poor quality and customer service. very disappointed.

Very good prep table

The cooler I received is amazing. The delivery was on time I just would have liked more communication when the order was placed on how long before it would arrive

Customer service was great from the beginning all to way to the delivery. Thank you.

We had a great experience with Orikool. We had excellent customer service from Danielle. She kept us updated throughout the process and we received the refrigeration unit sooner than expected. We had compared costs and this new unit was less than $400 more than comparable used units in our area. Free shipping was a bonus as was the ability to purchase an extended warranty. The unit is working hard in our food pantry to help us serve families in our community.