Orelia Jewellery Arvostelua 799

Just received the necklace I ordered (luxe linear link t bar) was so excited to open and then so disappointed with the quality which I'm afraid isn't it. Very, very light in weight not as chunky / substantial looking as the online image suggests. Unfortunately I will be returning as in my opinion paying £70 for this item makes no sense.

I was given a bracelet for Christmas which was far too big and kept coming undone, because the design was faulty. The tbar was too small for the round circle and no matter how I fixed it it just kept falling off. I contacted Orelia who made me send photos and a video to show them what the issue was. I did this and I then had a really weird email where they admitted there is a sizing issue and then sent me a link to their returns/faulty policy. What’s ridiculous is that they charge £3.95 to return a faulty item, and I have to upload images once again. So I’m not sure what the whole point of the email exchange was.
I won’t be ordering from them again, I run my own business and wouldn’t treat my customers like this. I’ve basically been given the run around and I’m not paying to send back something that is faulty. I had hoped for better, but lesson learnt. Cheap jewellery = poor quality.

Amazing selection of jewellery, very versatile designs! Easy to place the order and the order arrives quickly and beautifully packed. I love Orelia Jewellery, it fits my style and my vibe so well!

Loving the pieces and great quality

Please please don’t waste your money and fall for this company. I am truly shocked at the cheap nasty earrings I have received. I stupidly fella for all the marketing ploys out there about Orelia jewellery. It’s nothing but plastic with some sort of coating in. They feel light and would not last two mins. I have asked for a refund, and it’s being reviewed. Yer let’s see what happens

Ordered a ring from here and never received it.

Had an email saying they would be in touch with how they are handling the situation, then never heard anything from them since. It's been nearly a week since they contacted me and two since I ordered it.

Orelia jewellery is very different and original, each peace is unique. I had great experience with the company. They know what is trendy and offer multiple options.

Orelia jewellery has such a beautiful and minimal aesthetic. I love how easy the pieces are to wear every day and how they elevate even the simplest outfits. The designs feel timeless and very wearable. I’m really happy with the overall quality and style ✨

I love this company very nice jewellery that arrive on time ..highly recommended

Brought a pair of earrings & within a week they ended up tarnished they were meant to be gold now they are silver. Would definitely not buy anything from them again. Customer service is poor.

Lovely jewellery brand! I bought stacking rings and the quality is wonderful!

Completed trusted the website the very good quality it’s a 10/10

Great customer service.
Lovely choice of products backed up with great, friendly customer service

OFFICIAL COMPLAINT RE: ORELIA JEWELLERY

I AM A SEVERELY DISABLED PENSIONER AND HAVE RECENTLY LOST MY HUSBAND OF 40 YEARS TO CANCER.

I BOUGHT 3 PAIRS OF ORELIA EARRINGS AFTER SEEING AN ARTICLE OF KATE MIDDLETON WEARING ORELIA EARRINGS.

HOWEVER WHEN I WORE A PAIR RECENTLY I HAD AN IMMEDIATE ALLERGIC REACTION TO THEM. MY EARS BECAME RED, SWOLLEN, ITCHY WITH PUS COMING OUT OF MY EAR LOBES.

I CONTACTED ORELIA CUSTOMER SUPPORT IMMEDIATELY (PROVIDING THEM WITH PHOTOS) INFORMING THEM OF MY ALLERGIC REACTION AND REQUESTING A REFUND AND ALSO ASKED THEM TO ACCEPT A RETURN OF THE EARRINGS I PURCHASED.

HOWEVER I AM SHOCKED THAT ORELIA ARE GIVING ME THE RUN AROUND AND HAVE NOT RESPONDED PROFESSIONALLY TO MY REQUEST.

Here is an updated review in English with a positive resolution:

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I previously had a frustrating experience with my order from Orelia. When the package arrived, I was surprised to find that I had to pay nearly 50% of the item’s value in customs duties and VAT, which made the purchase much more expensive than expected.

However, after contacting customer service, they responded and handled the situation in a very helpful and professional way. They stepped in and resolved the issue, which I really appreciate.

Because of how they handled the problem, my overall impression improved. Good customer service makes a big difference.

Great experience with this brand! Customer service team is great and delivery of my wife present was fast! Updated throughout my whole journey.

Gli orecchini non sono mai arrivati. Per un errore che l'azienda non ammette limitandosi a fare il rimborso anziché re inviarli con consegna express per ovviare al problema causato. Mai piú.

Great experience, great products. Especially the silver pieces! Highly recommend. Very classy and also versatile.

I’m so impressed with my order from Orelia! I got a gold necklace and it’s honestly even prettier in person — such a lovely shine and really good quality. It feels sturdy but still delicate and elegant, which I love.
The packaging was gorgeous and felt really premium, and shipping was super fast too. Everything arrived perfectly and felt so thoughtfully put together.
Definitely recommend if you’re looking for beautiful, affordable jewellery that feels special ✨

I had a really positive experience from start to finish. The product arrived quickly, was well packaged, and exactly as described. I’m very happy with the quality and will definitely order again. Highly recommended to anyone looking for great products and reliable service!