I ordered a robot vacuum online on…
I ordered a robot vacuum online on…
I ordered a robot vacuum online on 10/4/26. I cancelled the next day before it had been dispatched. I received an email from Orazum on 13/4/26 saying I would receive a full refund of £278.99 which was the cost of the vacuum and postage. The order was never posted. I received a refund of £251.09 on 13/4/26. A shortage of £27.90. I emailed Orazum for an explanation as to why the full refund was short of what was paid. I was told this was for banking charges. The payment was made by debit card. According to the distance selling law I am entitled to a full refund of goods and postage costs. I am waiting a response from Orazum as to why they have broken the UK consumer law. You can draw your own conclusions as to the level of customer service this company provides.








