Orange Badge Mobility Solutions Arvostelua 

Having already purchased both a mobility scooter and portable ramp from OrangeBadge with relative ease and little problem we then decided to buy an adjustable bed from them to help with my wife’s back problems.

We ordered a superking adjustable twin bed with 6’6” mattresses (as I am 6’3”) on the 9th September 2022 and paid a 50% deposit. We were told of the warranty on the frame and the motors (different warranties) but with nothing in writing.

The bed was delivered on 12th October but without the castors ! Obviously OrangeBadge had not organised a check that it was complete before delivery.
The castors were delivered and fitted by an employee on his way home the next night who complained that he had not been aware it was a large bed and that they would be more difficult to fit.

There was no paperwork with the bed - no actual receipt for the purchase, nothing with regards to the warranties (other than a general warranty statement for all their products on the Customer Order form, nothing specific for the bed) and nothing at all about use of the bed.

We had ordered and paid for a long version of the bed (and the order was readily accepted) due to my height and the fact it would fit in the bedroom. When I measured the mattresses though they were only 6’3” and not the 6’6” ordered. When I queried this the salesman came back a few days later having spoken to the manufacturer and said that was the standard size and they didn’t do a longer mattress version despite taking our order. I had actually queried the length with the guy who had fitted the castors previously and his answer was that it gets longer when you lie on it !!!!!!!!
Unfortunately as our old bed had been removed when this one was delivered we had no alternative other than to accept that we had been given incorrect information and that OrangeBadge had taken an order for a bed they could not provide, had taken the money for and was detailed on the Customer Order.

For some weeks after the bed was delivered my wife’s back was no better at all and she still ended up sleeping in a chair in the lounge. As OrangeBadge were being no help at all despite the numerous calls and emails, I looked online at adjustable beds and found a website that gave instructions about how to adjust the slats for the various sleeping positions. Once I did this the result was dramatic and my wife now sleeps well. At no time did OrangeBadge ever volunteer any information about adjustments and when I asked why their answer was that the manufacturer (OneRehab) did not provide customer information (like slat adjustments, use of other bed adjustments for head and feet) and they weren’t going to either. A one page diagram of how to best adjust the slats would have done, perhaps they don’t have the necessary knowledge.

Anyway, ever since delivery and despite many many emails to both the salesman Simon and Ben (who I believe is a director) asking for a proper receipt, specific guarantee information and usage/adjustment information booklet absolutely nothing has been forthcoming. In fact all I have had is a refusal to provide the documents/information. This has been the situation for over 6 months.
It would appear that once they have your money they are not interested in giving support or learning from customer feedback at all.

Being disabled is difficult and depressing enough as it is and we think that companies who sell products for the disabled should have empathy, understanding and do as much as possible to help and give requested support to their customers.
OrangeBadge could easily have fixed this by going the extra yard but instead have gone just half the distance.

OrangeBadge have comprehensively failed to do that with this expensive purchase and we are very disappointed with the experience and unfortunately will not be using them again.

I'd heard good things about Ben at Orange Badge, so decided to give him a call regarding a stairlift for my elderly mother. Despite my mother being based outside his company's catchment area, Ben spent a lot of time discussing her needs and giving me his advice. He strikes me as someone who knows his subject inside out and is happy to pass on the benefit of his experience to others, even if (in this case) he knew he was highly unlikely to 'make a sale'. Unlike others, he is prepared to give direct recommendations for products, along with 'ballpark' figures for costings, which is exactly what is needed by anyone approaching the disability marketplace for the first time. On the basis of my experience, i would strongly recommend this company.

Really amazing company from the initial call from Ben and the visit from Paul to the stairlift installation from Ian, everyone has been great. The whole process went smoothly and all were professional, friendly, considerate and without the awful hard sell of other companies. Will use them again for a new shower and would recommend them to anyone

Please avoid this company at all costs. I ordered a Bio bidet on the 4th of January 2023. Paying a £1000 deposit. 3 days later I get a phone call to say its not in stock. After over 8 weeks it eventually becomes available but unfortunately my elderly mother died 5 days after being told its in stock. They will not give the deposit back as its non refundable.So basically they have my Mother's money and a Bio bidet waiting to be fitted for another unassuming customer. I will be taking it further. The company director hasn't got an ounce of compassion or understanding. I have asked him to phone me to explain.....nothing! Completely disgusted!

Friendly staff but very slow delivery. My order took 2 weeks to arrive. Website implied it would be 2 days.

Appalling experience with Orange Badge fitting a new bathroom. It took 8 weeks rather than 3. Many errors, mistakes, shoddy workmanship, not turning up. Extremely stressful experience including being hassled for full payment before the job was complete. Avoid at all costs!

We have used Orange Badge for ramps and wheelchairs for my father in law and highly recommend.
We have been so grateful and thankful to Ben and his team for looking after us so well. They have been so helpful and courteous - a real pleasure to deal with. Thank you!

My grandfather recently has a stairlift fitted by Orange Badge. From start to finish this was a simple, efficient job. From the salesman, the man who came to digitally survey the stairs to the 2 guys who fitted it. All in all an A1 service.

Ben and his team were so helpful in their advice and genuine consideration of my needs; I cannot thank them enough. I know that for any future needs I may have, I can rely on Orange Badge Mobility to support me in remaining independent. Thank you, so much!

Brought mum to look at the excellent bathroom showroom and ended up trying and ordering a walk in bath. It was fitted with no fuss and was a very tidy job, mum is now happy and can have a bath again.

Very knowledgeable and helpful staff. They made a complex situation simple and painless!

I was somewhat surprised to see the negative reviews for Orange Badge on this site. I have received nothing but brilliant, caring, and responsive service from them over the past year. In January 2021 I was hospitalised in great pain with a septic arthritic knee – not something I would recommend. My wife got site visits and estimates from a variety of suppliers and we chose the ‘Thyssen Flow’ following a professional and digitised survey by orange badge. We needed the lift to cover our three storey house and the Flow (although not cheap) has proved to be an excellent choice. The care and attention from Orange badge has been great. Their engineers are both well trained and helpful. They came and changed the layout at my request and when, last month, the lift need repair it was mended within 24 hours. I am now in the process of choosing a bath lift and, once again am using Orange Badge -I could not wish for a better customer focused organisation’

Have just received my mobility scooter back from this company they have had it since mid may, it has taken them this long to find problems and repair, as it was still under warranty I’m a bit miffed shall not buy from them again, useless

We feel we were not fully informed when we had an external chairlift fitted. Our handrail had to be replaced with one that fitted on the outer edge of steps. It was not explained to us that we would have a handrail that looks like scaffold poles put together. Which we have the added expense of having a decent handrail fitted that is like the one we originally had. And is in keeping with the rest of the street.

As you will notice, this is my second recent review of Orange Badge. You might wonder why we selected this company for a stairlift after our previous review and the answer is that everything was organised at the same time but the ‘other job’ had to be done before the stairlift could be installed.
Fortunately, the whole stairlift process has been a very different experience which culminated in it being expertly installed a week ago.

It looks very smart, it’s a smooth ride and it’s very quiet.

So, on this occasion I am very comfortable with recommending Orange Badge and have only marked one star down because the seat covering colour that was offered was not actually an option, but someone obviously made a decision about what colour to use as a substitute without consulting the customer. This isn’t a big problem but when you’re paying a lot of money it’s an annoying little detail that should have been noticed.

My parents are very pleased with the stairlift and it’s going to make life much easier for them.

Our thanks to the stairlift installation team.