optumbank.com Arvostelua 

They inappropriately closed my account when I rolled over my balance to an external account, even though contributions were still being sent to my OPTUM account. Apparently it's "impossible" to re-open the account, and they can't say what's happening to the contributions being deducted from my paycheck.

Support apparently ignored my request to cancel the transfer (they responded no transfer had ever been requested before promptly doing the transfer and closing my account, which again, I never asked for or expected). They were also rude. A chat bot would have been more personable and at as least helpful (roughly not at all).

They suck!!!!! They will not let me change the address that they put in because it has not been a year. They put the address in wrong. Can't get the hsa card and the app doesn't work to pay bills

App is horrible, customer service is abysmal, and claim reviewing is never consistent. I usually have to submit my claims multiple times to get items that are obviously covered approved because whoever reviews the claims can't be bothered to know better or look at my documentation.

Hope you don’t need to change your address. You change it with one person to be told a card was sent. Lie.
You call and they “re update” your address and express a card to be there in 2-3 business days. Lie.
Third person says your address was JUST updated and you must wait 7-10 business days.

It’s NOT process and procedure to issue a new card when the old one expires which caused this whole thing to start

Can’t pay providers on their site because none show up, so I was advised to just make a payment and reimburse myself. Wow so that gets lost in the mail too? What’s the point of an HSA if I can’t use my money to pay my providers?

Absolutely done contributing to my HSA and pulling every dime from my account. Reporting it to my HR as well since they selected them.

Had a Optum MSA thru Lasso Health. Ended Lasso Health 1 Jan 2023 and sent a provided form in to close MSA. Fast forward to March 2024 and I received a email from Optum band telling me that I was overdrawn by $2.75. I had to load an app to find out it was an acct. Maint fee. Nowhere in the app is a method to close the acct. So I had to call their Help line and speak with a heavily accented person to get this cancelled. If you are considering doing bizness with Optum Bank, Don't!!!!

Unable to access funds in OptumBank HSA account. Customer support is useless despite multiple attempts to get help resolving the issue. I just closed my account and sent OptumBank the following message:

###

I have spent enough time by this point to come to the understanding that I will not receive any meaningful support for this issue. I do not wish to spend one more second out of my life waiting on some clueless customer support rep in Malaysia who has no power and from what I can tell, nobody to escalate the issue to, to help me resolve the issue.

I have been an account holder with OptumBank for more than a decade and feel fortunate that I have never previously been forced to spend any time in the hell that is your customer support help line.

As a result of what I now consider in the 65th year of my life to be the all-time worst customer support experience I have ever had, I will be seeking a suitable trophy to have made and will forward if you can please supply the name of the executive with OptumBank who is responsible for the asinine policies manifested by the company's blatant contempt for its customers.

Yours truly,

(my name)

PS you really should come clean about the debit card issues. It's already all over the internet. I just wish I had found out sooner.

Service has declined markedly. I used to like OptumBank for hassle-free HSA transactions. With their switch to new debit cards, I've been on the phone with their customer center 9 times, their secure message portal twice, and the health care provider multiple times, but Optum has still not paid the provider. More frustratingly, the money has been removed from my available balance. Where is my money? Optum promises me each time they will "escalate" my case, and I'll receive a callback from a supervisor. It's been five business days, and not a single word back from Optum.

Terrible customer service that suffer from amnesia, a complete lack of accountability, repeated failure to do what they say they will, and a propensity for either fraud or incompetence.