What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to stayi... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had an excellent experience with Nwachukwu in Technical Support. I needed to transfer account ownership for our plugin, a process that can often be complicated. Nwachukwu made it simple by offering... Näytä lisää
Yritys on vastannut
Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always... Näytä lisää
Yritys on vastannut
The platform is a little hard to use, but their customer service is very responsive, and they were able to answer all of my questions. I appreciate that Mustafa sent me videos to explain things. F... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
Yhteystiedot
Yhdysvallat
- support@optinmonster.com
- optinmonster.com
4,5
Erinomainen
306 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great experience with all of the reps…
Great experience with all of the reps at OptinMonster. They are always there to help and they provide excellent service. Thank you so much!
10. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hi Mariana,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you love OptinMonster and have had a positive experience with our support team.
If you ever need any assistance or have further questions, don't hesitate to reach out. We're here to help!
Thanks again for choosing OptinMonster!
Love the tool and the support team is…
Love the tool and the support team is fast and friendly. I can defenitly recommend OptinMonster. Thanks a lot!
29. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hi Eva,
Thank you so much for your kind words and recommendation! We're thrilled to hear that you love OptinMonster and have had a positive experience with our support team.
If you ever need any assistance or have further questions, don't hesitate to reach out. We're here to help!
Thanks again for choosing OptinMonster!
OptinMonster support is amazing
OptinMonster support is amazing! I was stuck on quite a few parts of my form, but Bronwyn was able to help me create 2 codes that solved all of my issues. I cannot thank the support staff enough for helping me, it's due to them that we now have a working form.
27. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hey Lauren,
Thank you for your amazing review! We are glad to hear that you had an amazing support experience and Bronwyn was there to assist you.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Great tool for nonprofits!
The American Immigration Council has had a great experience working with OptinMonster for our fundraising campaigns. The platform has allowed us to reach new audiences through our website integration.
1. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hey Brianna,
Thank you for your amazing review! We are glad to hear that you had an amazing experience working with OptinMonster and we were a part of your growth journey.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Treated me very fairly and the product…
Treated me very fairly and the product is good.
19. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hey Kevin,
Thank you for your amazing review! We are glad to hear that you had an amazing experience working with OptinMonster team and we were a part of your growth journey.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Support is always helpful....
Optin monster's support is always helpful and fast.
Great company, great support.
13. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hey Samantha,
Thank you for your amazing review! We are glad to hear that you had an amazing support experience :)
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Vastaus yritykseltä OptinMonster
Hey Sam,
Thank you for your amazing review! We are glad to hear that you had an amazing support experience :)
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Good service
Good service
I am a web developer been using Optinmonster for 4years now really been helpful it generating traffic to my clients sites
12. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hey there,
Thank you for your fantastic review! We're delighted to hear that OptinMonster has been a valuable asset in generating traffic for your clients' websites over the past four years. We appreciate your trust and continued support.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Cool and interesting OptinMonsters!
Cool and interesting stuff for eCommerce, with lots of useful features. Keep it up guys, rock on! ;)
18. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hi there,
Thanks for sharing your experience with the community. We really appreciate it. I am glad you like our customer service.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
great system
17. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hi Jean,
Thanks for sharing your experience with the community. We really appreciate it. I am glad you like our customer service.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
I was unexpectedly charged by…
I was unexpectedly charged by OptinMonster following an automatic plan upgrade, a move that directly contradicts their "You will not be charged" assurance provided at the free trial signup. This unexpected billing, despite the explicit promise made during the credit card information submission, has raised serious concerns about their transparency and billing practices.
12. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hi Maliah,
Thanks for writing in and sharing your feedback.
You’re right, all our plans including the free tier require an account and credit card to start and have specific pageview limits and features available to them.
It’s common for premium software providers to require some level of personal and payment information to facilitate the subscription or purchase process. Kind of like how you might be billed for an email marketing provider like Mailchimp or Constant Contact. This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both the provider and the customer.
We understand this can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund. You can just write in to support at optinmonster dot com and the team will process your refund.
We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform.
Please don’t hesitate to reach out with any further questions or concerns.
great customer service
great customer service. I haven't used them long, but have no complaints so High Five
8. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hi Eliza,
Thanks for sharing your experience with the community. We really appreciate it. I am glad you like our customer service.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
It is working really well!
2. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hi Flatia,
Thanks for sharing your experience with the community. We really appreciate it. I am glad OptinMonster is working great for you and your business.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Incredibly speedy and helpful support…
Incredibly speedy and helpful support team and easy to use product. Thank you!
29. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hi Sian,
Thanks for sharing your experience with the community. We really appreciate it. I am glad you loved our support team and found the product easy to use.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Vastaus yritykseltä OptinMonster
Hi Ale,
Thanks for sharing your experience with the community. We really appreciate it.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
I am using this first time
I am using this first time. It is awesome😊😊 💕💕
16. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hi Kanhaiya,
Thanks for taking the time and sharing your feedback. Your recommendation means the World to us.
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
I was billed for something I was not…
UPDATE:
A proof that they don't care is in their reply. Just an ordinary generic template, pointing out 14-days and other providers. Yes, I know I missed it, I wrote it in the review. Did you at least read it?
That's why I wrote support, saying that I won't be using it. And since there is no additional cost to you, it would be fair to return either full amount or a part of it. If I won't be using your product it won't cost anything to you. It's not like you made a physical product, and now, since I don't want it, you suffered an expense.
Just pure greed.
Avoid this product at all costs. Just Google their competitors, I'm sure they will have the same features and probably cost less.
-----
I was billed for something I was not using and did not intend to use. I wrote to support explaining that I will not be using the product this coming 12 months and asked for a refund. They could only reply that I missed the 14-day deadline to ask for a refund.
That's fine, but I'm not gonna use the product, so they won't have any additional costs. They couldn't even offer a partial refund and show that they care at least a bit.
Don't use their service, scam. Only care about money, nothing else. And I see from other reviews it's not the first time they like to bill people.
Disgusting behavior.
7. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hi Rokas,
Thanks for reaching out and sharing your feedback.
We have a strict 14-day refund policy as per our TOS and we do not offer partial refunds same as most premium software providers.
Our system sends reminder emails before your account is due to be charged. It's possible that the communication got filtered by your email client.
If there is anything we could do to assist in using OptinMonster for the remaining period of your subscription, please feel free to reach out to us via support and we will have our Customer Success team work with you to help you get the most out of OptinMonster.
Have a great day ahead.
Great tool to increase quality subscribers
Easy and effective way to grow your subscriber list. Customer support is great too!
29. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hi Rameeswarran,
Thanks for taking the time and sharing your feedback. Your recommendation means the World to us. We are delighted to hear our support team did an impressive job 🙂
If you haven’t already, we’d like to invite you to join our Beta Program which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Thank you again, for choosing OptinMonster—we’re here to assist you anytime you need us.
Optinmonster is aggressive
Optinmonster is aggressive. They have increased the cost of my subscription significantly each year. They are constantly suspending my service for reaching "limits" and forcing me to purchase additional upgrades. They have automatically charged my credit card without notice. They are scammy company. I do not recommend them.
25. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hello Matthew,
Thanks for writing in and sharing your feedback regarding the cost and automatic upgrades.
This type of structure is common for premium software providers where they need to adjust prices based on the value the product offers to the customers.
We understand automatic upgrades can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file.
You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/ so you can decide what happens if you go over limits.
Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.
We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform.
Please don’t hesitate to reach out with any further questions or concerns.
I've been using OptinMonster for 1 year…
I've been using OptinMonster for 1 year now and it's one of the best lead generation tools for websites on the market.
20. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä OptinMonster
Hey Christian,
Thanks for taking the time and sharing your feedback with the community. We are delighted to hear that you love the product 😊
If you haven't already, we'd like to invite you to join our Beta Program, which will allow you to use new features before they are officially released!
You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.
Once again, thank you for your kind words and for choosing OptinMonster. We're here to support you in achieving your goals, and your success is our success!
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.