Optical King Arvostelua 1 190

This company is only interested in getting your money..there is no customer service or care after you have purchased the glasses. They send polite emails saying that they will look into ( glasses breaking after a short time) your issue then when asked about any warranty they say this…
After careful review, it appears that the hinge components and screws remain intact. The detachment is due to a fracture in the frame material at the hinge point, which is typically caused by mechanical stress in a high-load area rather than a manufacturing defect.
Absolute nonsense.. I would not recommend this company at all

Snail slow shipping sent on last possible day. One of the pairs had wrong prescription. Return process not efficient. Have to wait now for return to be accepted. Yet another delay and inconvenience. They should have offered speedy replacement.
Only positive is prices low. I would not use again

Really prompt delivery and item as advertised

The ordering process was straight forward.
The sunglasses were delivered very promptly with a smile by Royal Mail
Glasses are as I desired.

Lovely glasses! Prescription is perfect, frames fit nicely on my face and look just as pictured.

I placed an order on 19th February for two pairs of glasses. The website states a 14-day delivery time. That deadline passed with no delivery and no communication.

I contacted the company twice. On the second occasion I was given a specific assurance that my glasses would be posted that day and that I would receive a tracking number by the end of the day. Neither happened. This constitutes a misleading commercial practice under the Consumer Protection from Unfair Trading Regulations 2008.

Following formal written complaints, I was eventually told today — over three weeks after ordering — that one parcel would be dispatched via Royal Mail 24. I had requested guaranteed tracked next-day delivery for both items. Royal Mail 24 is not a guaranteed service, and only one parcel was referenced despite my ordering two pairs. This represents a breach of the Consumer Rights Act 2015, under which goods must be delivered within the agreed timeframe and in satisfactory condition.

I formally requested the company's registered company name, Companies House registration number, and registered office address on two separate occasions. Both requests were ignored. Under the Companies Act 2006 and the E-Commerce Regulations 2002, any business trading in the UK is legally required to display this information prominently. This company does not. That is not an oversight — it is a legal violation.

The company claims on its website to be UK based, however the complete absence of any verifiable company registration details raises serious questions about whether it is in fact a UK registered entity. Prospective customers should satisfy themselves on this point before ordering.

I would also strongly advise anyone considering purchasing from this company to pay by credit card only. Under Section 75 of the Consumer Credit Act 1974, your card provider is jointly liable with the retailer for any breach of contract or misrepresentation on purchases over £100. This protection could prove essential here, as it has in my own case.

I have retained a full record of all correspondence and the matter is prepared for referral to Trading Standards.

Order at your own risk — and only ever by credit card.

Quick delivery. Extremely easy process for prescription glasses. Confirmed accurate by eye test person. 110% recommend with phenomenal quality

Very good quality frames, better than expected for the price and very well packaged. Delivery time was also good

Great glasses, great price, great delivery!

My glasses arrived yesterday after a bit of a wait but I'm very happy with them. The design is great, the prescription is correct and the price was excellent.

Very quick and exactly what I ordered . Good quality Thank 👍

Great description price and fast delivery perfect service

Good quality glasses, delivered promptly.

I ordered a pair of prescription glasses which took around 3 weeks to arrive. As they were ordered on 29th December, I anticipated a slight delay due to the time of year. Unfortunately, the frames arrived bent so I arranged a return. Jessa from customer support was very helpful and responded quickly to arrange the return after I provided photographs and a video of the glasses.

However, I am still awaiting a refund despite Optical King receiving my returned order 3 weeks ago. This exceeds the “up to 14 working days” timeframe stated for refunds, and I now have to pursue a chargeback through my bank.

This was my first experience ordering glasses online and the cheaper cost has not turned out to be worth the hassle.

Very quick delivery and the new sunnys are perfect. Great price too! Overall I am very pleased

Absolutely nothing like I expected. Prescription clearly wasn’t followed at all. Waste of money.

Delivered quickly. The glasses are affordable but feel and look high quality. So pleased!

Excellent service. Great value glasses