Open Fibre Arvostelua 

BEWARE OF FAKE "GOOD" REVIEWS FOR OPEN FIBRE!! There are multiple reviews on this platform which I have been told by someone inside Open Fibre are fake reviews to try and keep their score up. The company is a joke and service is terrible, you wonder why the price is so low... Sign up and you will soon realise what a circus this company really is!

AVOID PAYING LESS AND SIGN UP WITH SOMEONE WHO PUTS THEIR CUSTOMERS FIRST!

Our Internet has been down for nearly 24 hours, when you ring up, gets re-directed to another company called "Home Telecom" who subsequently don't answer @ all after waiting 25 minutes, voice message says "Please stay on the line and we'll put you through to the next available operator", which also doesn't happen. Worst customer service EVER! Don't start a contract with these, avoid @ all costs, go somewhere else. Load of rubbish🗑.

Quick support and great service, very happy, i would suggest all customers to join plus support, you get 24/7 support. Special thanks to Luke, Luke was very helpful and very supportive. Helped me from start to end and confirmed over the phone if it was up and running.

Moved to Open Fibre this month from my previous provider and what a difference! Speeds are brilliant and the staff have been wonderful throughout the entire process. Would highly recommend!

We have been with Open Fibre for two months. Already we can see an improvement in our broadband, don't get drop outs like we did with KCOM. The price is so much cheaper and it's nice to have a little bit extra every month.

Open Fibres customer service has been a breathe of fresh air, easily contactable, super helpful.
Install was on time and seamless and the connectivity in my house has scored me serious brownie points with the family who game, stream and generally use a great deal of WiFi!

I had an issue with my router the other night, thank god I opted for the 24x7 support, I phoned their call centre, the guy oin the phone used the camera on my mobile to help me diagnose and repair the fault, at 10pm on a friday night! Incredible service from Justin - thank you!

To much to list about how bad this company is, please please please avoid
can`t wait for my contract to end.
was told i would get a months free internet after i went for over a month without, when Emailng Open Fibre got a reply after a month but still had to remind them,
proof of this is available.

It's, Sunday, Internet down, so no PC or TV available. Tried to contact to report, no support on a Sunday.
This was NOT the sales pitch I received ( 24 hrs support + 7 days a week), didn't necessarily expect a person, as techbots can be helpful, not even that !!! RUBBISH. Having had a reply I have checked my initial paperwork and there is NO mention of charge. The person responding, was not the salesman who came to my door, consequently he cannot state what was offered, so maybe a little more training needed there. Have received a phonecall, but has not
made a difference. Still no Internet. Have asked for a copy of my contract. Still would not recommend, in fact, have had so many problems in the first 7 months, may well be taking to OFCOM

So happy we made the move to Open Fibre, our TV doesn't buffer anymore when watching films or football and wifi around the house has improved. Highly recommend.

Struggled for years with very slow internet speed at home. Unable to change because certain company has monopoly. Until I met WIFi Luke. What a guy. Now. My business and property are running over 500mbs upload and down load. So fast.
Thanks WiFi Luke for saving the day!

Great price and broadband speeds and fantastic customer service from Aly

Changed from KC to Open Fibre as it was half the price I was paying . The changeover was excellent , everything went smoothly, all guys were great and friendly, especially WiFi Luke .
No issues with anything , I’m so happy as I now have internet in my garden .. would definitely recommend 😊

Great service.

5 star service by mr jack parish

Jack Parish had perfect customer service, a real pleasure doing business with

Customer service exceptional and got me connected in less than a week! Great connection and think my mum is planning to switch to use the same service…would highly recommend. Thanks so much Wi-Fi Luke!!

Service greate. Was some confusion between the the installers and the positioning but WiFi luke was on the phone constantly and got it sorted out very rapid. Great service and big thanks to Luke

We made the switch last year, we've found open fibre much better than KCOM. We had an issue a few weeks ago, I have to say the call centre we were less than impressed with but we contacted open fibre directly and Luke was great and sorted the issue quickly. So overall so far so good 👍

Very slow to respond to emails/don't respond at all. Outsourced their phone calls to home telecom which customers weren't informed about. Home telecom were useless because they said they needed to email open fibre for more details, so what's the point?

I emailed a chap at open fibre and said I needed ringing directly and even then, I was told he needed to get my details from another department. So everything takes so long, is so frustrating and stressful. It's all an absolute mess so don't even consider joining if you value being able to receive adequate and quick customer service .

One person told me my contract expires May 10th, and another told me June 20th. I signed up for 12 months and someone told me I was in a 24 month contract. Complete utter shambles and disgrace.