Onyxwake Arvostelua 

First I’ll put one thing out of the way - the product works as described, it wakes up my partner without bothering me. So on that there is absolutely no criticism.

I do have some qualms with the general behaviour of the company so far, hence the low trust score. I’ll explain: a few weeks ago I had left a first review that has since disappeared, explaining I was disappointed to have received a non-branded product with instructions in Chinese, and as such to learn this was a drop-shipping company when they claimed in their Trustpilot description that they were a Belgian company and that was the reason why I had elected to order from them instead of Amazon or Bol for instance.

They replied saying they never claimed it was a Belgian manufacturing company, which is technically true, but practically speaking when you write “We're a Belgian direct-to-consumer brand, shipping worldwide.”, this can be easily interpreted as such. So much so that they have since edited their description on Trustpilot and now it just reads “We're a direct-to-consumer brand, shipping worldwide.”.

This is better, but still misleading - while dropshipping is indeed a type of D2C business, the traditional model that most people think of when they hear a brand is D2C implies that the brand owns and controls their own product design, manufacturing, packaging, and inventory. By getting a package from China without any brand name whatsoever on the box, and with instructions in Chinese, it is proven that this is not what they are referring to. So to just say you’re D2C and based in Belgium is done in bad faith in my opinion, in a time where the consumer zeitgeist is to look for smaller, local companies to support local economies and diminish environmental footprints.

This is a sign of general dishonesty from the company and so I cannot in good conscience recommend it, regardless of the quality of the product.