didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely somethi... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ontopup was useful when we needed it (whilst on holiday) but we thought we had bought a one off top up. In fact they had signed us up for a monthly subscription which we only noticed after paying for... Näytä lisää
Yritys on vastannut
I didn't see anything about monthly contracts it only said five pound top up he didn't say it was for a month or anything really bit of a con really
Yritys on vastannut
I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä On Top Up
Yrityksen kirjoittama
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Yhteystiedot
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Yhdistynyt kuningaskunta
- 01322 250194
- support@ontopup.com
- ontopup.com
3,3
Keskitasoinen
4 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
received refund
didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely something. Took less than 24 hours to get refund on route. The other time i used the website the top up came through immediately.
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Hi Sherry,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
First time using the app
First time using the app. Found it easy and quick to follow
8. helmikuuta 2026
Vastaus yritykseltä On Top Up
Hi Polly Hannah,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Very easy happy
8. helmikuuta 2026
Vastaus yritykseltä On Top Up
Hi Mevindra Dawoonarain,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Scam company with hidden fees/signups
Purchased a topup in December, never received it. They added a processing fee of £1.89 and also did not disclose that by making the purchase they would now take monthly payments. Tried to login once I realised this and apparently they don't have an account that matches my email address. Found a receipt from the company from the Dec purchase and it said you can login in to amend any "auto topups" but nothing to say I signed up for that and only a receipt for my purchase of a £10 top up. Have emailed them and reported the two payments but have yet to hear back. Will report the company further payments are not stopped and pending a full refund.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Sir / Madam,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
Vastaus yritykseltä On Top Up
Dear Ernest Hargreaves,
Thank you for taking the time to post a review. We truly appreciate any customer feedback.
Feel free to share with us your concerns further, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Top up delay
Just needed to top up my Tesco mobile phone only to realise this company have not taken the money (£10) from my account after 18 hours its still showing as pending meaning I cannot make any calls until the £10 is with them. This is an astonishing amount of time to have to wait for a function that should be instant.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Mark,
Thank you for taking the time to post a review. We truly appreciate any customer feedback.
Feel free to share with us your concerns further, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Vastaus yritykseltä On Top Up
Dear Mark,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Simple to apply for and get the top-up
Simple to apply for and get the top-up. Would like a button to take me to an automatic top-up via my bank.
4. helmikuuta 2026
Vastaus yritykseltä On Top Up
Dear Elwe,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
excellent service
6. helmikuuta 2026
Vastaus yritykseltä On Top Up
Dear C. Underwood,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Far from simple
Far from simple. I did find the top up eventually, but only after registering an account and going onto the website. It didn't get added to my phone automatically and it didn't get sent to the phone number as requested.
Even when I found the order on the website 3 days later, the code was not available until I clicked to request it. Seems like this is done so that most people will not go through the effort and they charge for a top up they never purchase/provide.
Avoid!
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Ian Stratford,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. Mae has contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
never recieved the top up i paid for
never recieved the top up i paid for
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Hello Graham,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. We contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Vastaus yritykseltä On Top Up
Dear Susan Ann Goodall,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Perfect ai like
4. helmikuuta 2026
Vastaus yritykseltä On Top Up
Dear Dorel Dirsan,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Easy to set up
3. helmikuuta 2026
Vastaus yritykseltä On Top Up
Dear Pamela Brown,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
It was very straight forward and well…
It was very straight forward and well explained.
3. helmikuuta 2026
Vastaus yritykseltä On Top Up
Dear David Gleave,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
good to use it
3. helmikuuta 2026
Vastaus yritykseltä On Top Up
Dear James Parkinson,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Vastaus yritykseltä On Top Up
Hi D. Murphy,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Inadvertently used this site
Inadvertently used this site. I bought £10 top up and was charged £11.89. This charge was not clear on the website. I rang to get a refund but was told they could not do this. I then got an email to say that the account I had set up included automatic top ups and those had been cancelled. I did not set up an account or opt into automatic top ups. Had I not rung in, I would have incurred automatic top ups. This company is not a scam but has some dodgy and unclear practises. Avoid it at all costs.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Janet Durham,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. Mark has contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
SCAM and fraud.
HI FOLKS.
AVOID THIS WEBSITE. TOTAL SCAM AND FRAUD. They acting impunity and rank a first in search results TOP UP.
PLEASE PAY ATTENTION! 🙏
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Ana Levcenko,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. Cathy has contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Ready to use
1. tammikuuta 2026
Vastaus yritykseltä On Top Up
Dear Angela,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
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Lue lisää muunlaisista arvosteluista.
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