didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely somethi... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ontopup was useful when we needed it (whilst on holiday) but we thought we had bought a one off top up. In fact they had signed us up for a monthly subscription which we only noticed after paying for... Näytä lisää
Yritys on vastannut
I didn't see anything about monthly contracts it only said five pound top up he didn't say it was for a month or anything really bit of a con really
Yritys on vastannut
I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä On Top Up
Yrityksen kirjoittama
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Yhteystiedot
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Yhdistynyt kuningaskunta
- 01322 250194
- support@ontopup.com
- ontopup.com
3,3
Keskitasoinen
4 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä On Top Up
Dear Douglas,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
very fast and easy to use.
23. marraskuuta 2025
Vastaus yritykseltä On Top Up
Dear Anthony Wood,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
My top up was swift and easy 👍
26. helmikuuta 2026
Vastaus yritykseltä On Top Up
Dear Sir/Madam,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Vastaus yritykseltä On Top Up
Dear Helen Edmunds,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
No vouchers received
No vouchers received , they cancelled my account and charged me for the process! Avoid
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Anne Rodger,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. Maria and Jairus have contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Easy as 🥧 for quickness
24. helmikuuta 2026
Vastaus yritykseltä On Top Up
Dear Saeed,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Good and Easy
24. helmikuuta 2026
Vastaus yritykseltä On Top Up
Hi Sir/Madam,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Vastaus yritykseltä On Top Up
Dear S. Renshaw,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Top-up was very fast
22. helmikuuta 2026
Vastaus yritykseltä On Top Up
Dear Ene,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Vastaus yritykseltä On Top Up
Dear Miss. Legge,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Thieving scum
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Matthew Whyte,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
reported to my bank and action fraud
reported to my bank and action fraud. I received an email that a mobile using my credit card has been topped up. I never made the purchase and do not require top up. All my purchases require consent. This company got around this security and took money from my account without authorisation. I have attempted to contact this company and they fail to reply. Dishonest and criminals who participate in such activity.
response to this disgraceful genric reply
you cannot find an account? you will not as i do not have one. you used my credit card and stole from it. you are criminals and reported to trading standards. you have been issued with a formal request to return the funds you stole or face further negative reviews. judging by the other reviews, you are familiar with stealing money. you have been given 48 hours to return the money you stole.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Hi Stacey,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
Vastaus yritykseltä On Top Up
Hi Derek Gumbs,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Total Scam
Total Scam. I bought a one off top-up in an emergency in January, had to ring them and ask for my voucher, as I had not received anything, when I tried to put it on the phone it said voucher was already used! fast forward one month and they email me a receipt for my purchase, another top-up! Tried to sign in to my 'account' and email was not recognised. Rang them up and they said I had subscribed......oh no I didn't! Now have an email to say my account is closed, let's see if my money is returned............
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Jennifer,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
We do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
absolutely terrible
absolutely terrible, take reoccurring payments without permission after one time top up
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Olivia Meer,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
We do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Vastaus yritykseltä On Top Up
Dear Ena Oaihimire,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
I topped up once through Lebara by mistake
I topped up once through Lebara, I didn't know it was another company. It was a mistake,I didn't need extra and Lebara refunded me. I did not enter into anything, and as Lebara had refunded it I did not know that they would be taking money off me every month. I have blocked them from my bank . They claim I have vouchers on my Lebara account, there are none. I have tried to cancel it all and they refuse to do this. I will see where else I can warn people. Please don't use these people. My bank First Direct , said they have a lot of problems with these people. So be aware, they might try to take other amounts off you
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear S. Wilson,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
This company is to be avoided at all…
This company is to be avoided at all cost they take unauthorised recurring payments your try to contact them impossible to stop payments and they do not even top up my mobile.
Had reply from On top up had an email to my email address you do not have on account and a payment has been taken from my credit card which i did not request recurring payment and my phone has not even been toped up.
Adding insult to injury
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Peter Summerland,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
It was a great solution using this…
It was a great solution using this route to top up my Tesco line as I am currently in Nigeria. It saves my Tesco line from disconnection
17. helmikuuta 2026
Vastaus yritykseltä On Top Up
Dear Kayode,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
very easy to activate top up
17. helmikuuta 2026
Vastaus yritykseltä On Top Up
Dear Jacqueline Craig,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
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