didn’t receive the top up so next day emailed in to customer support, gave a few details and had an immediate refund due in a week. The fact it takes a week is a bit annoying but is definitely somethi... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ontopup was useful when we needed it (whilst on holiday) but we thought we had bought a one off top up. In fact they had signed us up for a monthly subscription which we only noticed after paying for... Näytä lisää
Yritys on vastannut
I didn't see anything about monthly contracts it only said five pound top up he didn't say it was for a month or anything really bit of a con really
Yritys on vastannut
I notice that I'm not the only one who has unwittingly signed up for monthly auto top-ups. I only realised this when I received a pdf receipt and looked into my recent payment record and was horrified... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä On Top Up
Yrityksen kirjoittama
On Top Up provides an easy way to purchase topup vouchers and credit for Pay As You Go mobile phones. We cover all the major phone networks, allowing users to add multiple phones on different networks to their account, and topup whenever they need.
Please note, that any accounts that opt-in to Auto Topup will have their subscription renewed automatically each month, and for security purposes you will need to log into your account in order to apply the credit to your mobile phone.
Our optional Auto Topup service allows users to automatically buy a topup every month, to help ensure they never run out of credit on their phone(s). The Auto Topup service can be started and paused or cancelled at any time simply by clicking a button in the user account area.
Our Customer Service team are on hand 24 hours a day to help out with any queries you may have. Click the Contact Us button below to send them a message or give them a quick call. If you have any queries regarding your account, please call or email us rather than leave a message on Trustpilot, as we will be able to help you much faster.
Yhteystiedot
Suite 2, First Floor, Braywick House West, Windsor Road, SL6 1DN, Maidenhead, Yhdistynyt kuningaskunta
- 01322 250194
- support@ontopup.com
- ontopup.com
3,3
Keskitasoinen
4 t. arvostelua
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A trustworthy top-up company? I'm very unsure.
It was far from obvious to me that paying this company for a top-up is NOT actually paying the network provider. There seems to be a great risk of them making unexpected charges. I thought that I was paying Vodafone as I intended. How mistaken I was!
I will NOT be clicking the button in their email ,'Get Your Top Up' as I do not believe that it is safe and can be trusted.
I hope that I am wrong.
It would be better if this company's trading modus operandus was far more transparent.
Perhaps others have had very satisfying experiences but I will certainly not be trading with them again.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Lawrence Ward,
We understand your hesitation in using our website. Please be advised that this is a fully functioning service. Also, note that On Top Up is an independent platform and is not directly affiliated with any mobile network providers.
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Easy easy easy
15. maaliskuuta 2026
Vastaus yritykseltä On Top Up
Dear Robert Howgego,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Vastaus yritykseltä On Top Up
Dear Robert Watkins,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
fairly easy
13. maaliskuuta 2026
Vastaus yritykseltä On Top Up
Dear Carole Parker,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Vastaus yritykseltä On Top Up
Dear Joyce,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
understandable
13. maaliskuuta 2026
Vastaus yritykseltä On Top Up
Dear Eileen Hammond,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Vastaus yritykseltä On Top Up
Dear Doreen Hope Peter,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
I almost used this company to top up my…
I almost used this company to top up my "pay as you go" EE account. And then I realised they charge a fee of amost £6 for a £30 top up. When I went to search for EE anonymous top up this company came up first on Google search. Be careful where you click!
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Sir / Madam,
I hope this response finds you well.
I am sorry to hear that your experience with us has been difficult, we do try to make the service information and costs as clear as possible. We wish to inform you that we are a legitimate and fully functioning service.
Please don't hesitate to reach out to us directly so we can help you with your query, simply by confirming the credentials of the ac-count in question. You can find us at the following link: https://ontopup.com/contact.
Regards,
Charise
thank you for the top-up
13. maaliskuuta 2026
Vastaus yritykseltä On Top Up
Dear Mrs. Iwona Synowicz,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Vastaus yritykseltä On Top Up
Hi William Waite,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Vastaus yritykseltä On Top Up
Dear P. Edington,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
Waste my £11.89 GBP, not able to use
Waste my money and time. At first, I thought it was the official EE website to top up, so I completed the purchase. Then realized I was not able to use the credit/voucher because my current EE mobile phone had no credit to call to redeem the credit. I contacted their help thru chat box. She said my purchase cannot be refund even if I was not able to use the voucher. She said because the PIN was generated, it was ALL in the policy. I should contact EE to figure out.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Hi Sir/Madam,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Very easy to use.
11. maaliskuuta 2026
Vastaus yritykseltä On Top Up
Dear Barry Enfield,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Charise
auto deduct money without you knowing…
auto deduct money without you knowing and removing your payment detail is not even on the site you need to contact their support which they don't respond!!
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Kristian Avash Shrestha,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
this is the first time I've used this…
this is the first time I've used this company to top up my mobile, I topped up by £10...they then charged £1.80 , for processing , hours later and the topup has not been added to my phone, which is not good enough, I paid by cc, I have also closed the account, so next thing I'll do is contact my cc company, I have emailed ontopup. I'm not giving them any longer .
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Hi Sir/Madam,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Terrible company
Terrible company! Just keep taking money out my bank!!
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Hi Nick Butler,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Vastaus yritykseltä On Top Up
Hi Tanveer Iqbal,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Absolutely horrendous
Absolutely horrendous. DO NOT USE THIS SITE TO TOP UP YOUR PHONE…..
Took money….but no email….no activation code..no pin…no email nothing…despite them telling me they had sent one to confirm my account with them was active…
I wasn’t sure if this was a scam company…told them bank had blocked them ….so can’t access my account…at least I got money back via the bank…they’ve said nothing to make me change my mind this is not a scam in some way….
Top up at a post office …..easy peezy…..wish I’d known beforehand I could do this….
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Hi Sandycj,
We are sorry to hear that your experience with us has been difficult, we do try to make the service costs as clear as possible. We would be glad to look into this further for you, unfortunately, we have not been able to locate a matching account.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm Regards,
Kristen
Unauthorised claim
They have claimed a payment exactly one month later. I did not ask them to do this so watch out if you use this company
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä On Top Up
Dear Catherine King,
We are sorry to hear that your experience with us was unsatisfactory, and we thank you for your time. We would be glad to look into this further for you. Sandro has contacted you via email to assist you further regarding your concerns.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
Vastaus yritykseltä On Top Up
Dear Vish Prymas,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service. I am glad to hear that you enjoyed using our service!
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Ana
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Lue lisää muunlaisista arvosteluista.
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