Only Games Arvostelua 209

Same review as most others.
Placed order on jan 22. Now, more than two months later, I still haven't received anything. Normally, I wouldn't review a store before actually finalizing the purchase (Receiving the final product), but in this case, I have received 4 or 5 marketing emails from only-games from my order date 'til today.
That's just ridiculous. If you can't service the customers you DO have, please don't make it worse for yourselves with new ones.

Similar to many of the reviews here. I placed my order on 8 January and it was dispatched on 19 March, arriving 2 days later on 21 March. The website claims production may take up to 15 working days but I was waiting 50 working days for my order to be dispatched (52 to receive it). I chased multiple times throughout this period and always received an apologetic response blaming either production delays or quality assurance. The first time I asked for an estimated timeline, this part of my chaser email was ignored. The second time I asked for an estimated timeline I was told my order would be dispatched the following week, but in reality it took a further 3 weeks to be dispatched. When my order did arrive, it was poorly packaged, and the miniature was improperly cured and still covered in supports, as well as in the wrong scale. At this point I can't face any further engagement with the company so I'll just cut my losses. I half wonder if that's an intentional business model. I'm afraid I have to strongly discourage anyone from buying from Only Games and will certainly never do so myself in future.

I'm at 60 days today and status still shows unfulfilled. Wondering if all these sales I am seeing promoted are being fulfilled before me. When I asked if I could get a tentative date at least I was denied. So disappointed. Hoping my order arrives one day but will NEVER order from this company again.

Same experience as everyone else here, ordered on boxing day and was told that my order would take 15 working days to arrive, and received it today, 5th March. Terrible company, I emailed many times after the already quite long period of 15 working days and received no actual information about my order each time, but I assume that this was the fault of the production team, not the customer service, which was otherwise quite good. The product I got was printed to a good quality, and I am very happy with it, but not at all worth the over two month (and 46 working days wait, over three times what they said), especially as what I ordered was not cheap. Also, despite my extremely delayed order I wasn't contacted once! And, even with no real information, and huge delays, they have the balls to flood my inbox with promotions of other products, and had a large sale during the time which my order was undelivered, so they hadn't even finished mine (and I assume many other people's), but were already putting products on sale, so preparing for an increased rate of orders! It's a shame that this company is so terrible, as the products and talent from creators are getting screwed over.

Ordered on 27th December, up to 15 days production time stated on orders, that’s slow but I accepted that. I emailed for an update and they said sorry we are just very busy, fair but not good enough.

Products finally arrived 44 working days later, that’s not including weekends, yeah 3 times their up to delivery timescales.

Should have just trusted the reviews that said painfully slow etc.

Prints were fine, some clean up required but I’d expect them to contact me if my order is going to be 30 days late

I ordered a small bits pack on the 3rd January and as of Sunday the 17th February I had received absolutely nothing. I did appreciate Olive in the customer service team who responded to my communications and (I assume) issued a customer wide email in response to delays. Sadly I could not wait any longer and requested a full refund. Whilst initially they claimed my order was to be shipped imminently, I had sourced the product elsewhere. I am thankful to Olive for issuing a full refund and for their apology.

It is easy to forget that there are human beings behind a company. Although I have had a bad experience from this business, and will not be buying from them again, I am thankful for the communication and support from the customer service team and wish them the best in their future.

Sadly after almost 2 months, I’ve given up hope of seeing the order any time soon.

I’ve had subscription boxes from them appear very quickly that’s clearly where their priorities lie.

After the first month of delays they said that due to a large volume of orders during the holiday sale, they were behind. Only then today to offer another sale when they’ve still clearly not caught up! Can’t imagine they’ll be able to keep this up much longer

Placed an order December 22. It’s been several weeks more than the “15 working days” they claim is their turnaround time, infact, out of the 50 days I’ve been waiting, there have been 32 working days.

Every email i send takes several days to be responded to, just for the response to be some half baked “ohhh we’re so sowwy it’s just delayed is all 🥺”- Joke of a company. They offer no customer service at all, just this Olive character sending empty promises via email whenever the fancy strikes to actually bother to reply to people. I bet they find the time to respond to scathing reviews tho.

Stay away from this site, it’s bordering on just being an outright scam. Feels more like some 14 year old kid sat in his parent’s house playing with this dad’s 3D printer than an actual company that does this (allegedly) professionally.

Awful company, waited 10 weeks for miniatures and just excuse after excuse.

Avoid at all costs!

Will be reporting to trading standards.

Placed an order the 29th November, been in a back and forth conversation with the store over repeated delays and excuses.

Now they reset the order and claim it was confirmed the 26th December and are largely unwilling to refund me, despite the fact the status of the order is "Production is yet to begin".

Avoid this place at all cost, I will be taking legal action to ensure my reimbursement, but I urge any one to avoid this horrible experience.

I ordered minis during their Black Friday sale (26th November) hoping they would be Christmas presents. They arrived 19th January. In the mean time I received a good handful of marketing emails advertising further sales. Two of the models that then arrived had uncured sections, one is heavily scratched by whoever had tried to clean the sprue marks.

That said, the lady who seems to be their one and only customer service rep was incredibly helpful over the contact form. She changed my shipping address twice while I was travelling for the holidays, replied when I asked for an update on delivery times, and did arrange a replacement. While I wouldn't recommend shopping with them for their products, I can't say they did a bad job with the handling of the order.

I wish I'd checked trust pilot before ordering. Waited almost two months for my order only to receive a completely substandard product. The printed item was already warped when it arrived and it continued to warp during the day after I opened it. Insane print lines across the whole piece and uncured resin topped it off. I would never order from them again

Huge unnecessary delays.
I've subscribed to their monthly box which arrives within the first week of every month so clearly they have the capacity to print and ship at short notice, but any time I order anything it takes around 2 months to come. If I contact them they say there's been a delay but it's on every single order. Since putting in my last order that's not arrived yet, there's been 2 big sales. Why are they putting on sales if they're still being delayed?
Several items are misleading and will arrive missing parts advertised but customer service won't help. The print on thin pieces like swords usually bends and their suggested fix doesn't always work because of the material they use. I think I'll stop my subscription and stop buying from them all together.

Ordered a gift for Christmas present in November Christmas been and gone item still not arrived don’t go near this company they’ll just take your money and that’s it

!!!DO NOT order from Only-Games!!! 100% terrible quality 3D prints. Then they will give you the run around for weeks and still not give you a refund!

DO NOT USE!!! ordered on 7th of October and still waiting. Having to go through paypal for a refund.
THEY DO NOT RESPOND TO EMAILS!
Don't bother ordering, because they just ignore all of upur requests for contact.
Genuinely disgusting customer service!!!

Placed a order on 17th October. Expected a 15 day wait as displayed on the website. After 2 weeks I asked for a update and was told they are very busy and will be a delay. Wasn't told how long. After 3 weeks I have requested a refund. I would not recommend only-games.co and it's a shame that creators are going to lose money due to the poor service from only-games.

I placed an order on 5th Oct and forgot about it, on 20th Oct,I then realised nothing had arrived and contacted the company to cancel my order, the reply I got told me 'my order was in production and we do not advise cancellation'. Fair enough I gave them a few more days and I contacted them on the 30th again asking for a refund - now I am told there are 'shipping delays', ignoring my refund request, Edit: After a second Instruction from me to cancel the order, they have ghosted me and shipped me miniatures I no longer want.

Bad communication, its been a couple of weeks scince i ordered and no shipment or response to my mails. DONT BUY HERE

Several items from my order were printed to the incorrect scale. A "Loriantha - Resin / Grey" mini had the creature and base printed far too small. This mini in particular is supposed to have a 75mm base, but it is only 40mm. The "horns" of the mini were printed to the correct scale, so they confirm it was printed too small as they don't fit the mini's socket to attach them, and are about the same size as the entire mini itself. With the non-matching "horns" held in place pointing directly up, the mini was only 80mm tall, not the advertised 118mm.

It's been a month of "we are closely looking into it". Their communication is very bad. Have had 2/3 orders previously that always had little issues I've just ignored - this issue along with the others from the order genuinely makes it a busted purchase.

TO RESPOND TO THEIR REPLY: I got a reprint 5 months later, no warning, no communication - just appeared one day in my letterbox. LITERALLY sent me the same order, with the exact same scaling problem. The communication through their contact us is very slow and unreliable - you get palmed off to wait for updates from "higher ups", but they never come. Then their unlucky socials person does damage control, see below.