Wiley Arvostelua 4

Being forced to use Wiley Online Library sucks, but they are the only ones that had what I needed for a project. Looking at the other reviews, I hoped that they had improved over the years, but sadly WOL is still a pure scam.
I bought "instant on-line access" to what was advertised as 2 volumes, 32 pages of foreword, 1385 pages of study (that is 76 years old) and about 710+ figures and tables, for $34 (incl. taxes).

I got access to the review of the study, which is a 5 page PDF with none of the information needed.
DO NOT USE THIS SITE! It can't be stressed enough. If you can find your information in ANY other way, use that method instead.

UPDATE (25-03-2026): Wiley got in contact and assured me they only sold the five pages (which is not apparent when I look at the page), and that the prize was right. Imagine if I had gone for the download option, that would have been $70+ for 5 pages. That is $14+ per page. If it would even have been possible to buy the whole study, that would run up to over $19k. For a 76-year-old study. That cost $25 in 1950 ($340 adjusted for inflation). If this looks greedy, it is because it IS. But I can't get the full text - only a useless review. So the point is moot.
Wiley agreed to a refund, but as they are staying in character, not a full refund. Quelle surprise.

Absolut unprofessionell!!
Das ein gekauftes E-Book nur im Wiley Reader abrufbar ist wird erst nach Kaufabschluss erwähnt. Und das dieser Reader keine Seitenzahlen anzeigt auch nicht. Wie man damit wissenschaftlich arbeiten soll weiß ich auch nicht. Unter der Nummer des deutschen Kundeservices geht nur eine Voicemail ran, die einem sagt dass das nich mehr die zusändige Nummer ist. Über Umwege kommt bin ich dann doch an die richtige Nummer gekommen um 25 Minuten in der Warteschlange zu hängen.

I do not know who they employ, but these people are utterly incompetent. I had to basically rise my voice to force their employe to finally open the attachment instead of complaining that something is missing on my manuscript.

One, but this is rather a general problem with publishers and WIley is no different - they basically leave all the editing efforts on the author while charge your employer ridiculous money for basically nothing - especially nowadays when none of their journals are printed.

I understand that publishing is a business as usual, but this is rather outrageous, because the quality of services is nowhere near what market would be willing to pay, especially for absolute bottom quality of services.

I would even accept that you have to pay for that, and I would be totally for it, but damn, there is 0, literally zero contribution from their side while you pay thousands so it is alarming arrogance.

Let's be honest here, I will publish my work with them, but my next academic mission is actually to change this.

I paid for a full book and it only gave me 3 pages, so I paid 40 dollars for three pages. Not a great experience.