LloydsPharmacy Online Doctor Arvostelua 16 367

TrustScore 4.5/5 tähteä

4,3

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Here’s the scenario, you’ve got a repeat prescription that you pay for monthly,your credit card renews your card and changes your card number! All we need to do is update the card details online w... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Clear communication and prompt replies, everything can be easily done online. I’m very thankful to Lloyds Pharmacy with their assistance.

Saanut 5/5 tähteä

Great service. My request was reviewed within hours and approved. Delivery to my chosen pick up point was the following morning.

Saanut 5/5 tähteä

Using Lloyds Online was particularly easy compared with other sites. The reply from a doctor was immediate too! I received the item next day so absolutely no complaint at all. Thank you

Yrityksen tiedot

  1. Reseptilääkkeet verkosta
  2. Naistenklinikka
  3. Verkkoapteekki
  4. Apteekki
  5. Matkailuklinikka
  6. Painonpudotuspalvelu

Tietoja yrityksestä LloydsPharmacy Online Doctor

Yrityksen kirjoittama

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

16 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

they use Evri....

1st time using the'click and collect' and i won't be using them again..
they use Evri and i have already received a message saying my parcel is delayed ..

AVOID

7. tammikuuta 2026
Oma-aloitteinen arvostelu
LloydsPharmacy Online Doctor-logo

Vastaus yritykseltä LloydsPharmacy Online Doctor

Dear Simon,

Thank you for taking the time to share your feedback.

Following a review of your account, we can confirm that your order was delivered within the standard delivery timeframe to your selected ParcelShop. We have also contacted you directly via your account to offer further assistance and to address any concerns you may have.

Should you have any additional questions or require further support, please do not hesitate to respond to us via your account, and we will be happy to assist.

Kind regards,  
LloydsPharmacy Online Doctor

Saanut 1/5 tähteä

I am 71 years of age and was questioned…

I am 71 years of age and was questioned so many times about my Mounjaro, yet I had been taken it for months.
I found their attitude and insinuations very upsetting, and sadly knowing what i know now would not recommend them .

4. tammikuuta 2026
Oma-aloitteinen arvostelu
LloydsPharmacy Online Doctor-logo

Vastaus yritykseltä LloydsPharmacy Online Doctor

Dear Ian,

Thank you for taking the time to share your feedback. We’re sorry to learn that you found this experience upsetting, as this is not the standard of service we strive to provide.

Our clinical team have now been in contact with you directly over the phone to clarify the matter and address any concerns raised. We hope this discussion provided the necessary explanation and reassurance.

Should you have any further questions or require additional support, please contact us via your account so we can assist you promptly.

Kind regards,
LloydsPharmacy Online Doctor

Saanut 1/5 tähteä

Huge drop in service since they went to Royal Mail

Have used Lloyds for over a year and always been happy with speed of order for medication and delivery.
About a 3 months ago they switched to Royal Mail Delivery, and it’s been awful since. Each month something was wrong - packaging totally battered, delivery estimated at 10:30 and delivered at 23:00, and recently delivery which is meant to be refrigerated was delayed for 3 days then left on the front gate. Have had texts saying the item couldn’t be delivered as we weren’t home, when we were sat waiting for the delivery.
The frustrating thing is not being able to pick another delivery company or call Lloyds, everything has to be done by message on the app.
I’m most probably going to another supplier who don’t use Royal Mail as it’s too many times now for an exception….

30. joulukuuta 2025
Oma-aloitteinen arvostelu
LloydsPharmacy Online Doctor-logo

Vastaus yritykseltä LloydsPharmacy Online Doctor

Dear Customer,

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Saanut 1/5 tähteä

SCAMMY EVRI COURIER

I had to cancel my subscription because after speaking with them at the phone they said they wouldn't consider using a trustable courier instead of EVRI former My Hermes.

EVRI never rang the doorbell even when I was at home, they kept putting my medicines outside of the building basically on the street, behind the trash bins against my instructions, once it was INSIDE the wet organic trash bin with the package soaked with a smelly liquid. Other times they claim they attempted to deliver while they didn't, I work from home with a working doorbell so I know they lie and there's no customer service, just a useless automated answering machine; the very rare occasions I manually to get through to a human person, it was just lip service and they never acted consequentially to what promised.

This is a very well known issue with EVRI (and some other companies), it's extremely stressing and frustrating and it really seem there's no point until managers and directors will get a grip on reality.

I pay the shipping fee to get the goods delivered to me, not left outside of the house as I don't have safe spaces.

These are medicines so there's safety and hygiene reasons why I can't accept them being delivered inside the trash bin or left anyway in the open where they could get stolen or a kid could take them and eat them thinking they're candies.

At this point sellers relying on rogue companies like EVRI or DHL E-commerce need to decide whether they want to sell online or not.

I will never understand the race to the bottom for the quality of service of managers and directors because people are exhausted of being stressed for a simple delivery and bring their customs somewhere else, they lost lots of money from my purchases.

They may have offered RoyalMail but they wouldn't make an effort to deliver anyway, they either get my parcel lost at some neighbour even though I opted out from neighbour delivery or they just drop a "we missed you card" which is totally useless as I would have simply not have paid the shipping fee and I would have collected my item straight from the pharmacy.

They are hopeless.

2. tammikuuta 2026
Oma-aloitteinen arvostelu
LloydsPharmacy Online Doctor-logo

Vastaus yritykseltä LloydsPharmacy Online Doctor

Dear Francesco,

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Saanut 5/5 tähteä

Took some proof of ID but worth it

I thought the application was a bit long winded kept going back and forwards for info. I understand the need to confirm ID. But the reason you go on line is for more privacy even from your own doctor, to be fair many go on now for quickness . What's a GP ? I wasn't trying to buy a popular "social" drug. Anyway nothing to hide and set up an account so next time SHOULD be smoother. But it's a good fast way to get the prescription you need. Came fast to in the post.

26. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Ordering was easy

Ordering was easy. How to complete the video was very informative.
Quick service.
Ordered yesterday and getting delivered today.
Plus £60 off 1st order and it doesn't have to be 2.5 staryer pen.
Highly recommend

29. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Consultation was ok but delivery poor

Consultation was ok but delivery is very poor. I paid for next day delivery and two days later I still don’t have advice as to a possible delivery date.

22. joulukuuta 2025
Oma-aloitteinen arvostelu
LloydsPharmacy Online Doctor-logo

Vastaus yritykseltä LloydsPharmacy Online Doctor

Dear Stephen,

Thank you for taking the time to leave us a review.   

We're sorry you've had a poor experience with us, and we're keen to resolve this. We've sent a request through Trustpilot for more information, as we're unable to locate your account with the information we currently have.    

As soon as we hear back from you, we'll do everything we can to help.   

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

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