Hmrc Arvostelua 

Absolutely Shocking service, I am an agent and as an agent expect a helpful response as to why its taking so long to make my clients repayment! The woman spoke over me and all I could hear was a busy call centre in the background, very bad signal, she refused to have a conversation with me until I had done the online checker as to "when can i expect a response" I tried to explain there was a hold on my clients account last year and to check this hasn't happened again!! but she refused to listen and said she was following a guide!! Absolutely disgusted

If I could leave no stars I would have. Wasted a full day on the phone, absolutely incompetent customer service, they don’t know what there talking about so they just disconnect the call. I may start identifying as a boat person so I no longer have to pay tax and receive handouts instead.

What a waste of time.
They make so difficult to use,even my simple tax assessment form,for a retired person,I did manage to get them to accept the information they requested, told me to sign off,with a code they gave me,on closing it down,felt happy to achieved something, only to find out that when I did sign back in,they wanted to start again.
What Prats,but I did manage to do it online for simple assessment form with my code number on my computer, via my Lloyd's personal account, but still waiting for them to take it out,luckily enough I've got a copy via my computer.
It was so stressful, as I lost my old phone with their app.it was easy to navigate.

There is no email support available to contact. The phone support also doesn’t respond—after a very long waiting time, there is still no answer. They apply penalties, but there is no proper support to understand or resolve any issues.

Waited over 30 min the person was so rude and not helpful and hung up on me useless

I have always considered government websites very easy to use, when paying in. The day is dawning where I’m at the age of qualifying for state pension. I am wanting to know what I’m entitled to. Tried numerous times with gov gateway Id. passport, driving licence . Nothing, not allowing me to access. Why is it so difficult, I feel like I’m going after something, I’m not entitled to😞

The woman who answered my call didn’t even introduce herself and just breathed heavily for about 15-20 seconds until i spoke. Her english was very poor and i was barely able to understand what she was saying. We spent 5 minutes establishing that my surname is Brown and not Prown……… Once i was through security she was unable to address my question and kept repeating the same rubbish so i just hung up. I have had to ring HMRC about 6 times during my 22 years of life and only once the service was good. unbelievable.

I got overpaid tax. I tried to claim but waiting for ages. I still haven’t received it atm

They maybe nice people, but their mats are weak. According to hmrc 2-1=2. And 20 percent of 50 equals 1700. I have this in writing :D What a way to run a tax office :D

I would happily give -5 stars.

A year since I submitted a claim for tax relief on my pension contributions and still no response.

I see little option but to sue, this is beyond a joke.

Shocking, incompetent staff. Waiting over hour to get through only to be told by a member of staff,iam knot trained in that and hung up on us. They also had my address wrong and were sending my documents to someone else. Total failure of a government organisation.

Absolutely shocking how bad our HMRC are.
You can't even find out why the company i work for sent them my p45

It's my p45 and I have no rights.

Just crooked this country is .
Rotten to the core.

An example of HMRC online 'customer support'.

When did you request the refund?
For example, 7 September 2022.

16th December 2025.

You should have received a reply by 27 January 2026.
If you have not received a reply, you should *speak to an adviser.*

Chat with an adviser

Our advisers are not available to discuss your query.

Comedy Gold. 😂😂😂

Today at HMRC call I had an issue solved by a member of staff Mohammad Zaeed. His detail of targetting the issue in a pront and efficent way left me a happy costumer. I have to say HMRC have improved in their staff comunication and waiting time ⭐️⭐️⭐️⭐️⭐️

I can never get through to HMRC on the phone, no matter what time of day I call. Instead, I’m forced onto an HMRC app that constantly crashes or refuses to let me log in. I’m then pushed to use yet another app to “prove” who I am using passport chips and facial recognition, yet none of these systems work together. Half the time they don’t work at all, and the rest of the time I’m told everything is down for maintenance.
After spending many wasted hours trying to make contact, it’s clear this system is not designed for working-class families. People who work full-time, juggle jobs, childcare, and bills do not have endless hours to battle broken systems just to stay compliant. Despite this, HMRC has no problem issuing late payment penalties to honest, hard-working people who are actively trying to do the right thing.
Taxpayers are being punished for failures entirely outside their control. This is not just an IT failure — it is an administrative and political failure. The political system that oversees and funds HMRC has allowed essential public services to deteriorate to this level while continuing to enforce penalties with no accountability.
This raises a serious question: is this simply incompetence, or is it a deliberate setup to extract more money from people through fines and penalties when HMRC’s own systems don’t work?
Working people are fed up with being ignored, blamed, and squeezed for failures they did not create. Enough is enough.

not only do they bleed us to death with all their taxes but their payments system is ABSOLUTELY USELESS. I have decided to leave the UK, cant wait

What a total waste of time. Unhelpful staff with poor English speaking abilities. Then want me to spend time posting evidence and information when I’m giving them a business name and employer who is committing tax/No fraud !!

They are pointless yet no doubt costing us 100’s of millions a year.

I have been waiting for a refund since last year and keep following up with the Simple Assessment team twice a month. I still haven't received the money.

Unable to navigate it. USER id, password, and UTR not accepted. Did proof of ID to reach form asking why I wanted to do self ass. I completed it to be told by machine that I needed to use Gov Gateway that wouldn't allow me access. Why can't it just be a user friendly page with drop down tabs to allow self assess form to be completed and submitted.

Had I not received TWO texts messages from HMRC,I wouldnt have worried. But with so many changes thanks to the Govt I wasn't sure whether I had been affected by changes of legislation. At 80 and ONLY in receipt of pensions-I worried and spent an hour on the phone, and even more on line, because, try as I might, I could not register for access. After a long wait, I got through to a very kind and patient lady who said that IF I AM liable to pay any tax on my income, they would be sending me a LETTER. So why send text messages?