We have been using one provider for more than 5 years, but their support is getting low day by day. To get best support we subscribed to their VIP Support but we are not getting it. Our servers are d... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
tutto impeccabile nulla da contradire, salvo la mancanza della lingua italiana ma non e un grosso problema
Schlechtes Abuse Management. Abuses werden vom Provider nicht gelesen und Server einfach gesperrt. Auch wenn der Abuse fehlerhaft ist. Der Support ist sehr langsam und brauch teilweise 12std u... Näytä lisää
Yritys on vastannut
Bons servidores, mas o tempo de resposta aos tickets é muito alto. O suporte 24/7 é mentira, passei o fim de semana todo sem obter resposta. Meu servidor ficou em processo de instalação durante o fim... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
With over 140 datacenter locations in the world, OneProvider is your one stop for dedicated server hosting solutions in the location of your choice.
Yhteystiedot
H7R 1S4, Laval, Kanada
- oneprovider.com
2,8
Keskitasoinen
671 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 16 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
All fine until you have to deal with the support
I have been renting a dedicated server since 2019 on their platform.
Since end of 2021, mail notifications suddenly stopped (no trace on junk mailbox, and their domain is on my whitelist)
There has been an incident yesterday where the invoice was overdue. I paid the bill asap to reactivate the server (which is rented since 2019).
The answer was
" I'm sorry to inform you that the port is currently inaccessible due to the server's architecture.
Any attempt to rectify the issue could potentially impact other users. As a result, your server is currently out of service.
However, I can offer you a server replacement to minimize any inconvenience caused. "
This is not an acceptable response as there is absolutely ZERO solutions for data recovery.
There is important data on that disk and even with periodic backups, there are large pans of data that need to be recovered from it.
Stay away from resellers and order directly from Online.net or other.
TICKET #533383
---
EDIT after OneProvider answer :
While your systems can indicate whether a mail has been sent or not on the basis of the mail servers answer, it does not fully indicate if your mails are getting through and are truly delivered. I have received a total of 49 mails in my inbox, from 13/03/19 to 31/10/21 (latest SMTP from "em8734 . oneprovider dot com" / IP 167 . 89 . 25 . 235). I accept that I should have opened a ticket earlier, but I didn't notice earlier. For your information, the same problem arises on another Outlook mail which isn't linked.
Moreover, the 72h delay of cancellation hasn't been reached. "we were not informed of any issues with your payment until it was long overdue." : The overdue was on 14/02/24 (due on 13/02/24), the payment was made on 14/02/24 night. Is this "long" overdue ?
I wanted to pay even earlier, on 14/02 morning (noticed the overdue because the server stopped pinging on monitoring) but as I wasn't at the office and without password manager. Therefore I tried to reset the password, but just like the invoices and reminders didn't come, the password reset mail never came !
I even sent a mail on 14/02 morning on that subject to "support at oneprovider" (cannot put the entire domain on the review or Trustpilot will delete it) (name : ONEPROVIDER emergency bill payment & passwd reset - Mail not received) and I never had an answer.
So yes ! Communication is crucial.
Finally, let's talk about the explanation about Blade servers and their arguably sketchy design : Servers designed for datacenter use that die during scheduled reboots ? Or are servers electrically shut down when automated service termination does happen ?! (that being said, concerning this point, at least it is not OneProviders choice as they are simply resellers, and the agents who handled my ticket after this review went personally in depth in the explanation and I am thankful for that -even though I was suspecting what happened-, and were also truly understanding, compared to the guy who's answering my Trustpilot review with his preformatted non-genuine answer. Yes sir, I do have automated backups, but the lapse of time of data loss does still matter).
"It's important to note that even if you had gone directly to the source for your server, similar issues could arise without proper communication and backups." : I'll answer on this one too for the sake of the potential clients reading this. =>
I've been a client with Online.net, Hetzner and OVH on other more important projects.
Firstly, most of the time their support is on point, and importantly the response time is impeccable (based in Europe instead of NA + more training + more staff + true business support options + more tightly linked to the DC).
Secondly, never ever did one of their mails go unreceived on any of our mail (personal mails, company mails).
Thirdly, their control panel isn't absolute garbage like the OneProvider which has been more or less the same since at least 5 years.
Yes, the architectural problems of the cheaper server solutions provided for instance by Online & OVH are the same either on OneProvider or directly. Yes, the risks are the same everywhere (I mentioned OVH, yet part of SBG DC burned down in 2021 and everyone had to rely on backups), but having lesser intermediates is still the best way to go to secure speedy direct interventions whenever it is possible.
Going for resellers like OneProvider is like hosting on guerilla mode, it is useless to rely on anything (but granted, OP is one of the less garbage ones, and I could cope with the trash panel and stuff until now)
Suggesting backups to people is a good healthy IT practice that I totally approve, but it shouldn't be a cover for mediocrity in managing clients of hosted servers in datacenter environment. I do have backups, yet this situation is harmful and is not normal.
15. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Sivakavi,
Thank you for updating your review and providing us with a more detailed feedback. There is a character limit on my reply box and could not add this at the bottom like you did with your updated reply. I hope that's okay and you receive this well.
I want to tell you that I appreciate your honesty and completely understand your frustration here. I also want to assure you that I did not mean to add to the fire by sounding disingenuous with my reply to your initial review. On the contrary, I'd like to sincerely apologize for the inconveniences, any stressed caused and for how I may have handled the situation. I am relieved and happy to hear that you received a better explanation from our support agent through the ticket system.
We want to assure you that we are actively working on improving our systems and processes to provide a more seamless experience for all our customers.
We also thoroughly investigated the reported mail issue and it is now resolved.
You should now start receiving our communications without any problems.
To provide you with more transparency, we will open a ticket shortly to follow up with you, explain in detail what happened and the steps we have taken to address the issues you presented.
While some services can pose challenges with their limitations, addressing the initial cause will be key to improvement.
We are dedicated to learning from this experience and taking all necessary steps to meet and exceed your expectations.
We appreciate your understanding and I can only hope we are given the chance to make things right moving forward.
Warmest Regards
Excellent Service and Support
My experience with the service has always been good. I returned as a customer now, and I'm still impressed with the quality. The support provided is excellent.
17. tammikuuta 2024
Vastaus yritykseltä OneProvider.com
Dear Rodrigo,
Thank you so very kindly for taking the time to write us such a wonderful review. Just like you value our support, we value yours tenfold.
If you have any feedback or need any assistance in the future, please do not hesitate to reach out to us. We're here to listen and help!
Warmest Regards
Onecloud is a very bad service
Onecloud is a very bad service. I took 3 VPS with Onecloud and each one crashes at least once a week for no good reason
When this happens, I open a support ticket and it takes a minimum of 24 hours before the servers are back online. MINIMUM.
Each time I have no reason why or how my instances crashed.
These services are very bad if you are looking for stability and reliable servers and if you are looking for fast and reliable support.
No way to call them. Forced to wait for a response from them and I can tell you that we are the least of their worries.
I do not recommend Onecloud to anyone unless you want to wait for technical support and have instances that are not accessible.
10. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Benoit,
I hope this message finds you well. I wanted to take a moment to personally thank you for sharing your experience with OneCloud. Your feedback is incredibly important to us, and I want to express our sincere apologies for the challenges you've encountered.
I understand that the response time and support availability have been sources of frustration for you. I want to clarify that while we do operate with 24/7 support, our main operational hours are Monday to Friday, 8 am to 6 pm, EST time, as we are based in Montreal, Canada. We acknowledge the impact of fewer agents during off-hours and weekends, and we are actively working to improve our response SLAs to provide a more efficient service, especially during peak times.
I also recognize the need for instant communication channels and want to assure you that we are exploring options to enhance our support offerings. While we currently do not offer a chat-like instant service, we do have a VIP Support option available for an extra fee. This option can be added through the support panel and ensures that your ticket is pushed to the front of the queue for urgent assistance.
Regarding the stability of your VPS instances and the crashes you've experienced, I sincerely apologize for any inconvenience. To expedite the investigation and resolution of this issue, could you please provide your ticket number? Unfortunately, I couldn't locate your ticket with your name alone. With this information, my team and I will conduct a thorough analysis and work towards a personalized resolution for your specific case.
Your satisfaction is our top priority, and we genuinely appreciate your cooperation as we strive to improve your experience.
If you have any further questions or concerns, please feel free to reach out to us directly. We value your business and are committed to turning your experience around.
Warmest Regards,
Downtime fixed quickly
I 've had some trouble reaching my server but the team was very reactive and fixed my problem in no time.
26. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Samuel,
Thank you most kindly for your great review!
We're happy to know you appreciated our services and support. We are constantly trying to improve our Response SLA's and knowing that our customers are benefiting from our hard work brings light to our day.
If you have anymore feedback, or require additional assistance, do not hesitate to reach out.
We're here to help!
Wishing you a wonderful day,
Some aspects to improve.. But GOOD
Good with some aspects to improve... need support level and quick support response.
9. tammikuuta 2024
Vastaus yritykseltä OneProvider.com
Dear Rui,
We sincerely appreciate you taking the time to share your great review and feedback with us!
Your input is invaluable, and we want you to know that we are committed to delivering an exceptional experience for our customers.
We definitely acknowledge the areas that need improvement and want to assure you that our constantly working towards innovating and improving our response SLAs. We understand the importance of quick support responses.
Your satisfaction is our priority, and we are grateful for the opportunity to address your needs better.
Thank you for your trust and patience as we strive to elevate your experience with us.
If you have any further suggestions or specific areas you'd like us to focus on, please feel free to share them with us.
We are here to listen and continuously improve.
Once again, thank you for choosing OneProvider.
We look forward to serving you even better in the future.
Kindest Regards,
Very Good service providing site..
Very Good service providing site... And responsible contact support service..
6. tammikuuta 2024
Vastaus yritykseltä OneProvider.com
Hello Muhammad,
Thank you most kindly for your great review!
Nothing makes us happier or motivates us more than to know that our customers are satisfied with our services.
Please do not hesitate to reach out to us should you ever need help or have any feedback to give us!
Wishing you a wonderful week ahead,
Large range, Good price, simple
Large range of configurations, almost all available, fair prices and easy to set up.
8. tammikuuta 2024
Vastaus yritykseltä OneProvider.com
Dear Alban,
Thank you most kindly for your outstanding review.
Positive feedback like yours keeps us going and makes our day.
Please do not hesitate to reach out to us should you need any assistance. We're here to help!
Kindest Regards
Cloudflare is blocking my ip after…
Cloudflare is blocking my ip after login... Very bad experience
31. joulukuuta 2023
Vastaus yritykseltä OneProvider.com
Dear Abhi,
We're sorry to hear about the challenges you're facing with Cloudflare blocking your IP after login. We value your feedback, and we would like to assist you in resolving this issue promptly.
To investigate and address the matter effectively, could you please provide us with the ticket number associated with your current concern? It seems that we might have missed it, and having the specific ticket number will help us expedite the resolution process.
If you haven't already submitted a ticket, we encourage you to do so or provide any additional details about the issue you're experiencing. Our team is committed to ensuring a positive experience for you, and we want to work towards resolving any ongoing problems.
Thank you for your cooperation, and we look forward to assisting you further.
Kindest regards,
Worst customer service ever
Worst customer service ever
They only work a few hours and you have to wait 24 hours to get a response.
So if support is not a priority for you then use them.
Orders takes a few days to deliver
Took 4 more days and counting to remove a firewall from my servers still waiting . They use third-party and yet the y don't even understand the third-party systems they use for the server.
Never been frustrated by a provider this much lost a lot of clients due to this.
24. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Rainer,
Thank you for sharing your concerns with us. We sincerely apologize for the challenges you've faced and appreciate your feedback, which helps us improve our services.
We understand that you've experienced delays in our support, and for that, we sincerely apologize. We want to clarify that our commitment to 24/7 support remains unwavering. However, we do acknowledge that there have been instances of delayed responses during non-peak hours and weekends.
The time zone difference, especially with our team located in Montreal, Canada, has played a significant role in the perceived delays for our international customers. While we strive to respond within 24 hours, we recognize that the time zone gap may have contributed to the perception of longer response times. We are actively working on addressing this to provide a smoother experience for our global customers.
To cater to urgent support needs, we offer VIP support at a minimal fee, ensuring prioritized assistance for quicker resolutions. This added feature, which you can add directly from the control panel, would push your ticket to the top of the queue for our support team to get to next. That said, your experience is essential to us, and we are committed to making as many improvements to enhance our support services.
Regarding the delay in removing the firewall from your servers and any perceived lack of understanding of third-party systems, we apologize for any frustration caused. While we work with various third-party providers to offer a comprehensive platform, we acknowledge that there are situations where we need to liaise with our partners for specific resolutions. We appreciate your patience as we work towards the desired outcome.
We regret any impact on your business and the loss of clients. Your feedback is invaluable, and we are dedicated to addressing these issues to prevent similar occurrences in the future.
If there are specific actions or resolutions you are seeking, please let us know, and we'll do our best to address them promptly. Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.
Warmest regards,
perfect perfect perfect
1. tammikuuta 2024
Vastaus yritykseltä OneProvider.com
Dear Talha,
Thank you so much for your glowing 5-star review! Wow this made our day! We're thrilled to hear that you found our product/service perfect in every way. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. If you ever have any feedback or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Warmest Regards
Muito bom gosto muito dos servidores
31. joulukuuta 2023
Vastaus yritykseltä OneProvider.com
Querido Ruisimoes,
Muito obrigado pela sua avaliação de 5 estrelas! Ficamos muito felizes em saber que você está gostando dos nossos servidores. A sua satisfação é a nossa prioridade, e estamos aqui para proporcionar a melhor experiência possível. Se precisar de mais alguma coisa ou tiver algum comentário adicional, não hesite em nos contatar. Esperamos continuar atendendo às suas expectativas!
Os melhores cumprimentos,
Twice the size for the same price
We migrated from another provider and for the same price we switched from 3*2Tb (4Tb useful in RAID) to 3*4Tb (8Tb useful).
The server was provided in Debian 10 but we could upgrade to Debian 11, though we had to add a simple boot option (required on old HP server):
in /etc/default/grub: this line must be changed to that:
GRUB_CMDLINE_LINUX_DEFAULT="quiet intel_iommu=off"
(instead of just "quiet") - apply the change with update-grub
This is due to this bug in Linux Kernel for HP hardware (remove spaces below)
https : / / support.hpe.com / hpesc/public/docDisplay?docLocale=en_US&docId=kc0131952en_us
We hope this helps
27. joulukuuta 2023
Vastaus yritykseltä OneProvider.com
Dear Raynald,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the migration to OneProvider has brought about an improvement in storage capacity, and it's fantastic to know that you found the process smooth. Reading your review has made our day!
We appreciate your proactive approach in addressing the Debian 11 upgrade and the workaround for the bug in the Linux Kernel for HP hardware. Your detailed instructions will undoubtedly be beneficial to other users facing similar challenges.
Our team is delighted to have you on board, and we're here to assist with anything you may need. If there's ever anything else we can help you with, please don't hesitate to reach out.
Thanks again for choosing OneProvider!
Best regards,
Very very slow support
Very very slow support for simple actions, incomplete control panel, can not trust my business hosting here.
20. joulukuuta 2023
Vastaus yritykseltä OneProvider.com
Dear Neto,
We sincerely apologize for the challenges you experienced with our support and the incomplete control panel during your recent interaction with our services. Your feedback is invaluable, and we understand your concerns about trusting your business hosting with us.
During the Christmas holidays, we operated with a limited staff, which impacted our response times. Unfortunately, the technician required for your specific request was also away on holiday, further contributing to the delay. We understand that this was not the level of service you expected, and for that, we genuinely apologize.
We want to assure you that we are actively addressing these concerns. Our team is working tirelessly to enhance our support services, and we are pleased to share that our Service Level Agreements have significantly improved, ensuring more timely and efficient responses for all our customers.
To address any future urgent matters promptly, we offer a VIP option that prioritizes support tickets, pushing them to the front of the queue. This service comes with a minimal additional fee and can be conveniently accessed through your panel.
Additionally, we would like to invite you to share any feedback you may have regarding our control panel. Your insights are crucial in helping us improve our services and ensure a seamless experience for all our users.
We regret any inconvenience caused and sincerely hope you will consider giving us another chance. We are committed to exceeding your expectations and providing you with the reliable and efficient hosting service your business deserves.
Thank you for bringing these issues to our attention, and we appreciate the opportunity to make amends.
Best regards,
Very good support
Prompt, clear, complete and efficient reply when I contacted the Support Team. This was much appreciated as it quickly reassured me that the account situation was fine and that all was correctly in place. Many thanks !
8. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Jean-Louis,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with our Support Team. Our customers are our top priority, and we're delighted to know that we could quickly address your concerns and reassure you about your account.
If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Once again, thank you for choosing us, and we appreciate your kind words and support!
Wishing you a wonderful and prosperous year ahead,
Problems with the initial build but ultimately resolved
There were some problems with the initial Debian install. The ticket had to be escalated to troubleshoot since rebooting 3 times had no affect. The OS had to be reinstalled ultimately. Now we are good to go, connected and setting up the server.
My only issue is that it does take more than twelve hours to get a response to a submitted ticket. That's kind of long for an enterprise tiered server.
14. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Jim,
Thank you for taking the time to provide us with your feedback and for giving us a four-star rating. We sincerely apologize for the initial issues you encountered with the Debian install and the delay in our ticket response during the holiday season. We understand that timely support is crucial, especially for enterprise-tiered servers, and we acknowledge that our response time fell short of your expectations.
Please know that during the Christmas and New Year holidays, we operated with a limited staff, which did affect our ability to respond as quickly as we would have liked. We truly appreciate your patience and understanding during this period.
We want to assure you that we are now diligently working to catch up on all submitted tickets, and you can expect much faster response times moving forward. Our goal is to provide you and all our customers with quality and timely support. Your business is important to us, and we value your feedback as it helps us improve our services. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing us as your server provider.
Wishing you a wonderful and prosperous year ahead,
Vastaus yritykseltä OneProvider.com
Hello,
Thank you so much for your wonderful 5-star review!
We truly appreciate your feedback and are delighted to hear that you had a great experience with our server service.
If you ever need assistance with anything else or have any questions, please don't hesitate to reach out.
We're here to help and ensure your continued satisfaction with our services.
Thank you again for choosing us!
Oneprovider has destroyed my server
Oneprovider has destroyed my server for no reasons and never answered technical support ticket.
2. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Tony,
I'm truly sorry to hear about the challenges you've encountered with your server and our technical support. Your experience is concerning, and I want to assure you that it doesn't align with our commitment to delivering the best service to our customers.
It's important to emphasize that we have no malicious intent and would never knowingly harm or damage our customers' servers. Our goal is to provide reliable and efficient services to ensure your satisfaction.
To assist us in resolving this matter and providing you with the assistance you deserve, we kindly ask if you could update your review with a ticket number or share specific details about your technical support ticket. This information will be invaluable in helping us understand the specific issues you've faced, whether they relate to a technical problem or a possible breach of liability.
Your feedback holds tremendous value for us, and we are dedicated to addressing this situation promptly. We're committed to learning from your experience and making the necessary improvements to ensure the highest level of service.
Thank you for considering updating your review and providing us with additional information. We genuinely hope to turn things around for you and restore your trust in our services.
Wishing you a wonderful new year ahead & warmest regards
excellent service
11. joulukuuta 2023
Vastaus yritykseltä OneProvider.com
Dear Saeed,
Thank you for your straightforward 5-star review! We're thrilled to hear that you've had an excellent experience with our service. Your satisfaction is our top priority, and we're committed to continuing to provide you with exceptional service in the future.
Wishing you a wonderful new year ahead & warmest regards
Technical support is terrible
Technical support is terrible, no one cares, you can't use the server you paid for. And when you report this situation to technical support, you do not get any response. Don't buy it, don't let it get it. I have never seen such an irresponsible company.DISGRACE
1. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Burhaneddin,
We're truly sorry to hear about your experience, and we sincerely apologize for any inconvenience you've faced with our technical support. Your feedback is incredibly valuable to us, and we want to understand and address your concerns promptly.
To investigate this matter thoroughly and for training purposes, we kindly ask if you could provide us with your ticket number or any specific details regarding your interaction with our support team. This will help us identify the exact situation and work towards a resolution.
We want you to know that our intention is always to provide the best possible service to our customers, and it's disheartening to hear that we fell short of your expectations. We understand your frustration and disappointment, and we're committed to turning things around for you.
We apologize for any delays in our response times, especially during the holiday season. While we do have round-the-clock customer service, we also believe in allowing our team members to enjoy the Christmas and New Year holidays with their loved ones. We're actively working to catch up and provide our usual timely support.
Our team is now on standby, eagerly awaiting your response so we can investigate your case thoroughly and ensure that any issues are resolved promptly. Your experience matters to us, and we appreciate your patience and willingness to help us improve.
Thank you for bringing this to our attention, and we look forward to assisting you in resolving any outstanding concerns.
Warmest regards,
Vastaus yritykseltä OneProvider.com
Olá!
Obrigado pela sua avaliação de 5 estrelas! Ficamos muito felizes em saber que você está satisfeito com os nossos serviços e que estamos proporcionando um apoio completo em todas as situações. A sua satisfação é a nossa maior prioridade, e estamos aqui para continuar a atender às suas necessidades da melhor forma possível.
Se tiver alguma necessidade específica ou quaisquer outros comentários que gostaria de partilhar connosco, por favor, sinta-se à vontade para o fazer. Estamos sempre disponíveis para ajudar e proporcionar um serviço de excelência.
Mais uma vez, obrigado por escolher os nossos serviços. Esperamos continuar a atendê-lo com a mesma qualidade e dedicação.
Com os melhores cumprimentos,
Trustpilot-kokemus
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