We have been using one provider for more than 5 years, but their support is getting low day by day. To get best support we subscribed to their VIP Support but we are not getting it. Our servers are d... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
tutto impeccabile nulla da contradire, salvo la mancanza della lingua italiana ma non e un grosso problema
Schlechtes Abuse Management. Abuses werden vom Provider nicht gelesen und Server einfach gesperrt. Auch wenn der Abuse fehlerhaft ist. Der Support ist sehr langsam und brauch teilweise 12std u... Näytä lisää
Yritys on vastannut
Bons servidores, mas o tempo de resposta aos tickets é muito alto. O suporte 24/7 é mentira, passei o fim de semana todo sem obter resposta. Meu servidor ficou em processo de instalação durante o fim... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
With over 140 datacenter locations in the world, OneProvider is your one stop for dedicated server hosting solutions in the location of your choice.
Yhteystiedot
H7R 1S4, Laval, Kanada
- oneprovider.com
2,8
Keskitasoinen
671 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 16 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
big scam
big scam, competitors sent fake dmca reports on links which are showing 404 and they blocked server. i have informed them many time about this issue but no action was taken and they never unblock server nor given me rescue access to get my files backup or transfer. it's totally again your rights. you must have rights to access your files to transfer somewhere else. really bad experience with oneprovider
12. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Jibon Biswas,
Thank you for taking the time to share your feedback, even though it’s difficult to read. We want to address your concerns, particularly regarding the scam comment. We are a team of hardworking individuals dedicated to providing honest service and care deeply about our customers.
However, we must adhere to strict abuse guidelines and enforce a zero-tolerance policy on abuses. Depending on the severity of the issue, suspensions may be immediate and swift, sometimes without prior notification. Once an account is suspended, it undergoes a thorough review process, which can take several days before reinstatement is possible. This is contingent upon all corrective steps being taken and appropriate proof being provided.
We understand your frustration and disappointment, and we truly empathize with the situation and the inconvenience it has caused your operations. Please know that our intent is to maintain a secure and fair environment for all our customers.
If there’s anything specific you would like us to review or further discuss, please feel free to reach out directly. We are here to help where possible.
Best regards,
Stay the hell away!
They issued me a broken server on July 8th, 2024.
The OS installation stalled. I opened a ticket to get a replacement server. They told me they were going to test the server [they didn't!].
They rebooted the server to the state where the OS needed to be installed - I attempted to re-install the OS and it stalled again.
They told me they would contact their data center but after that, there were no updates. No Further updates or expectation set. I asked them for a replacement server, this was ignored. I asked them multiple times would it be faster to for me to order another server, this was also ignored.
I finally got sick of the lack of communication and asked them to refund my money.
Update - I took it upon myself to order another server which also froze during installation. I asked for my money back, which they did without any hassle.
Update - @OneProvider
I do not accept your apology. You failed. If you provided this amount of detailed information in tickets, I likely wouldn't have been so upset. Your agents did the absolute bare minimum and "left me hanging" they didn't respond to simple questions. It was only the threat of a chargeback when I actually got an agent who seemed to give a damn. Yeah, your agents need training, and maybe you should think about hiring more.
- Conclusion
I am not changing my review. This is unacceptable I still think potential customers should "Stay the hell away!"
10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Joseph,
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience caused by the issues with your server and the delays in our responses.
We understand that the wait time for service was less than ideal. I agree that our communication could have been clearer from the start so you better understand our service process. Unfortunately, we do not offer chat-like support, and every time a message is sent, the ticket is placed in the queue, waiting for the next available agent. This process ensures that all tickets are answered fairly in the order they are received. However, it can sometimes result in longer wait times, depending on the volume of responses we receive from our customers.
Regarding the OS installation issues, we did our best to relaunch the installation and communicated with the data center to get a diagnostic report. Unfortunately, the wait time for this process was longer than expected, and we understand how this added to your frustration.
We regret that this situation led you to seek a refund and migrate elsewhere. We have escalated your case for further review and will use it for training purposes to improve our team's communication skills in regards to unexpected wait times.
Your feedback is invaluable to us, and we are committed to providing better service in the future. If there is anything else we can do to assist you, please do not hesitate to let us know.
Thank you for your understanding.
Great provider! Servers build fast
The servers build really fast and chat support is very timely. It is very quick and easy to get set up and their server panel is laid out nicely.
29. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Hello Justase,
Thank you for your wonderful review!
Positive feedback like yours truly motivates our team to reach for excellence and makes a significant difference in our day.
We appreciate your kind words and are so happy to hear that you had a great experience with our services.
Warmest regards,
Really good and decent provider.
I'm a full-stack developer and a devops that needs lots of servers, I work with different providers and had been working with them for a long time.
I recently registered on Oneprovider and tested their services, everything is really good (from internet speed and bandwidth to the servers quality and other factors).
With all of this in mind their price is pretty solid and cheaper than other providers, also they have more options for the people that need lower-end services than other providers, resulting in even cheaper servers!
The only thing that I would say can be worked on and get improved is the dns servers. For example if I get different locations for servers on different countries there is a DNS leak that can be seen for Canada.
This is the only thing that can get better, but at the end of the day, this matter is not so much important for most of the users.
Bottom line is that It's a pretty good provider, I advise you to give it a try!
11. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Hello Sajad,
Thank you so very kindly for your detailed great review and for choosing us for your server needs. We truly appreciate your positive feedback about our internet speed, server quality and pricing.
Regarding your concern about the DNS leak, I forwarded it to our technical team who thoroughly investigated the issue. They found that what you observed was not a DNS leak but rather a case of IP WHOIS information. Specifically, the IP addresses are correctly assigned to our Frankfurt infrastructure, but the organization details show our headquarters in Canada, and there is no actual DNS leak.
We understand the confusion and hope this clarifies the situation.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly and or simply update this review.
We're here to ensure you have the best possible experience with our services.
Kindest Regards,
Server Down for 73 h, 26 min
Let me share my experience with them. First of all, we made a lot of sorry and we also gave the proof that we have removed the IP from the blacklist we keep replying to the ticket but there is no response at all its been 2 days now still waiting when they will reply to your ticket. We lost almost 16 customers because they have blocked the server and they acting like a GOD now. We beg them to unblock the server so that we can find the abusive customer who has done spamming but they are not listing because they think they own this server in reality they have no server or data center they are just providing and using third-party service via API.
Guys DO NOT BUY any server from them if you want peace of mind or don't want to lose your business or data please I giving you brotherhood suggestions DO NOT BUY. Buy servers from those who have actual data centers or servers.
We are stuck and we lost $6000+ in business because of the server block.
STAY AWAY FROM THEM AND DO NOT BUY.
3. kesäkuuta 2024
Vastaus yritykseltä OneProvider.com
Hello Michal,
Although difficult to read, thank you for sharing your experience with us.
We genuinely regret the frustration and inconvenience this situation has caused you and your business.
However, abuse complaints are very serious, and we have strict bylaws with zero tolerance that are clearly stated in our Terms of Service. Unfortunately, we cannot un-suspend servers based solely on apologies. We must complete a thorough investigation and wait for the server to be whitelisted before taking any action. We understood how critical this was for your business, and we did everything we could to expedite the process.
Furthermore, we've always been transparent about our operations. Our partnerships with over 80 providers across more than 100 data centres worldwide help us deliver reliable services. You can learn more about our operations here: https://oneprovider.com/hosting-provider/why-one-provider
Once again, we're deeply sorry for your lesses and wish there was more we could have done. We hope to build a stronger and better partnership in the future when given the chance.
Kindest Regards,
Server Down from last 12 hours
This is the worst company I have experienced. My server was running smoothly with no issues. In the morning server went down and when I asked they told me that the server had been blocked by the data center when I asked why they blocked the server they told me because of server abuse and when I checked the ABUSE TAB there was no abuse report at all. After that I paid $10 for an express ticket this is what I got the reply from them.
Hello,
We understand how frustrating the problem is for you and we sincerely apologize for the inconvenience caused.
We haven’t forgotten you!
We are doing the best we can to get updates on the data center’s ongoing investigation and we are constantly pushing them.
We will follow up with you as soon as we have additional information.
Regards,
Sergii K.
OneProvider / Support Department
My location: North America
After that, it's been 3 hours now NO reply and NO answer I am continuously messaging them to update me about the server as I have 300+ client websites on the server and all the websites are down.
31. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Ali,
We sincerely apologize for the inconvenience and frustration you have experienced. We understand how critical uptime is for your business, especially when it impacts your clients' websites.
Regarding the issue at hand, we regret to inform you that the server was suspended due to a suspected case of server abuse. This is part of our data center's strict zero-tolerance policy, which has been enforced in previous instances of phishing abuse in 2020 and 2021. Our team is working diligently to obtain updates from the data center’s ongoing investigation. Unfortunately, we are unable to unsuspend the server until the data center completes its review and provides further instructions.
We understand your frustration and the urgency of the situation. We are doing everything within our power to expedite the resolution and will keep you updated with any new information as soon as we receive it.
Kindest regards,
bon fournisseur
bon fournisseur
Ça fait plusieurs années (depuis 2019) que j'ai un serveur et je n'ai jamais eu de problème avec. Récemment, j'ai eu un problème avec un serveur qui était en promotion. Le support a été réactif..
30. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Merci beaucoup pour votre retour positif!
Nous sommes ravis d'apprendre que vous êtes satisfait de notre service depuis plusieurs années. Nous nous efforçons toujours de fournir le meilleur support possible, et c'est un plaisir de savoir que nous avons pu vous aider efficacement.
Merci encore pour votre confiance et votre fidélité.
Excelente provedor de soluções online.
Excelente provedor de soluções online.
O pessoal está sempre disponível, são amigáveis, competentes e muito profissionais, de forma muito atempada e eficiente.
Além de excelentes soluções na cloud e no hardware dedicado, a rápida solução dos problemas é sempre efetuada o bem-estar e a satisfação do cliente.
A infraestrutura é robusta e fiável com boa performance.
Recomendo vivamente a quem procura soluções nesta área, pois a minha experiência tem sido muito boa e superado largamente as minhas expectativas.
…………………………………..
Excellent provider of online solutions.
The staff is always available, friendly, competent, and very professional, providing timely and efficient service.
In addition to excellent cloud solutions and dedicated hardware, issues are resolved quickly with the client's well-being and satisfaction in mind.
The infrastructure is robust and reliable with good performance.
I highly recommend them to anyone looking for solutions in this area, as my experience has been very good and has greatly exceeded my expectations.
24. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Hello Ricardo,
Thank you so very kindly for your wonderful review!
We work hard to provide the very best service possible for our customers and we are so happy to know that our efforts are appreciated in this way.
We are grateful for the time you took to tell us what you think and we hope to continue innovating, improving and exceeding all expectations.
Wishing you a wonderful day and week.
Kindest Regards
Your support personell does well!!…
I have been helped by 4 of your support employees lately. All 4 are responding well to my requests.
These employees keep your support up to a very good level!
Best regards
Alf Erik Christensen
12. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Alf Erik,
It means a lot to the team that you took the time to write about your satisfaction with the service they provided! Reviews like yours make our days worthwhile and motivate us to keep excelling by going above and beyond for our customers.
Please do not hesitate to reach out to us should you need any additional assistance. It would be our pleasure to help you.
Kindest Regards,
Vastaus yritykseltä OneProvider.com
Thank you for taking the time to leave us a great review.
We truly appreciate it!
Wishing you a wonderful day & kindest regards,
Clients depuis plusieurs années de la…
Clients depuis plusieurs années de la gamme de serveurs dédiés, j'utilise pour mes prestations professionnelles. Je suis vraiment satisfait... jamais de coupures, je suis étonné comparé à un certain géant du secteur, O***, qui subit des coupures tous les jours. Ici, RAS, service client au top (en français en plus !). Je recommande ! 🙏🏼
6. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Cher Nessim,
Merci infiniment pour votre retour positif!
Nous sommes ravis de savoir que nos serveurs dédiés répondent à vos attentes professionnelles.
La satisfaction de nos clients est notre priorité absolue, et nous vous remercions pour votre fidélité.
N'hésitez pas à nous contacter si vous avez besoin d'assistance supplémentaire.
Encore merci pour votre confiance et votre recommandation!
Cordialement,
I had a really bad time with…
I had a really bad time with OneProvider recently. They don’t have KVM access, so I couldn’t manage my server the way I needed to. Also, their support is super slow—it took them days just to get back to me. The worst thing happened when they wiped all my data by mistake during some routine work. They barely took responsibility and didn’t offer enough to make up for my loss. I’d recommend staying away from OneProvider coz they really dropped the ball this time.
23. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Hello Jimmy,
We're sorry to hear about your recent experience with OneProvider. The issues you've described are certainly not reflective of the standards we strive to maintain.
We understand your frustration with the slow support response times you encountered. Our goal is to provide timely assistance to all our customers, and we regret that we fell short in your case.
Several factors can contribute to delays in support responses. Sometimes, our team faces unusually high volumes of support requests, which can lead to longer wait times as we strive to address each inquiry thoroughly. Additionally, the complexity of issues and the need to involve multiple departments can further extend response times.
We're continuously working to improve our support processes and enhance our team's efficiency.
Regarding the data loss incident, we sincerely apologize for the inconvenience and frustration it caused. Our team takes data integrity very seriously, and any mistake in this regard is thoroughly investigated to prevent recurrence.
As we value your feedback and aim to address your concerns promptly, could you please provide us with your ticket number? This will allow us to conduct a thorough investigation into your specific case and provide you with the appropriate resolution. If there are any misunderstandings or discrepancies, we're committed to rectifying them promptly and offering suitable compensation or refunds as warranted.
Alternatively, you can reach out to us via email at info@oneprovider.com. Unfortunately, without your ticket number, it's challenging for us to locate your account based solely on your name in the review.
We appreciate your patience and understanding and I look forward to hearing back from you.
Kindest Regards,
There website and staff a misleading
There website and staff a misleading, the prices on the website are not true and set up for a way that you think you're buying a particular product when you're actually buy something as. for using the support tickets for two days and then misleading information from their staff. I found myself with a product I cannot use or want. I asked for a refund where they refuse to refund. I do not recommend using or trusting this company oneprovider.
23. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Joe,
We're sorry to hear that this was your experience.
However, the prices on our website for available servers are as advertised, as are the products.
If your experience did not align with what I am saying, I kindly ask you to update your review with your ticket number, and I will investigate right away.
I'll do everything in my power to explain any misunderstandings and immediately rectify any discrepancies if human error is at play.
Any compensation or refunds that are merited will also be accredited accordingly.
Our intention is never to harm but always to serve, and if we've fallen short, we will humbly accept our faults and do whatever we can to rectify the situation and turn your experience around.
You can also send me an email at info@oneprovider.com.
Unfortunately, the name associated with your review is too short and generic for me to find your account.
Kindest Regards,
------
Dear Joe,
I am updating and adding to my response.
Your ticket was brought to my attention internally in regards to your service and I put one and one together.
The support manager who answered you last went ahead with a full refund.
Please note that the refund can take between 5 to 10 business days depending on your credit institution.
As mentioned in my previous review, the information we display is accurate but since both cloud and dedicated servers are displayed on the same page, we can understand the confusion. We are sorry about that. We will discuss internally about possibly finding alternate ways to display our products to minimize any future confusions. We will also utilize your ticket for training purposes in order to better our services moving forward.
Our customers satisfaction is our top priority and we take all feedback very seriously.
We hope we can mend and strengthen our relationship and exceed your expectations moving forward.
Wishing you all the best & warm regards,
This is third time there will an server…
This is third time there will an server issue, there are no support. and there are more then 24 hours , no one is providing answer why my server is unreachable.i have added $100 extra in one provider to get priority support but there is no support. One provider is World's worst hosting provider. Please do not use one provider as they are ****** ****** in hosting business.
22. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Hey Denish,
I'm genuinely sorry to hear about the challenges you've encountered. Your feedback is incredibly valuable to us, and we're taking it very seriously.
I've personally investigated your ticket using your name, and I'll be utilizing it for training purposes to fortify our support system.
Your experience certainly doesn't align with our support standards. That said, there are various factors that can contribute to slower support levels, such as unusually high ticket traffic. In situations like these, our agents can only address responses in the order they're received. Additionally, with multiple departments and varying issue complexities, our dedicated support team, though available around the clock, may face limitations in numbers. Consequently, depending on the volume of ticket responses, wait times can exceed expectations. We're actively in the process of training additional staff to handle a wider range of issues and help alleviate these delays.
Regarding the $100 you added for priority support, I'd like to clarify: the fee for priority support is actually $10, not $100. It appears you may have been confused in the control panel. The $100 you added was intended and allocated towards your account funds, not for the express ticket option for expedited support.
Our support agent has thoroughly explained the issues you've encountered and is eagerly awaiting your response regarding the possibility of migrating to another region.
Please update the ticket or even your review, and we'll promptly step in to assist you!
Warm Regards,
Pas cher et très bien
Très bien pour louer ses serveurs dédiés moins cher que directement chez l’hébergeur.
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Cher David,
Nous vous remercions sincèrement d'avoir pris le temps de laisser votre avis positif ! Nous sommes ravis d'apprendre que vous avez trouvé notre service de location de serveurs dédiés avantageux sur le plan financier.
Chez OneProvider, nous nous efforçons continuellement d'offrir des solutions d'hébergement de qualité à des prix compétitifs, et votre satisfaction est notre plus grande récompense.
N'hésitez pas à nous contacter si vous avez des questions ou des besoins supplémentaires. Nous sommes là pour vous aider !
Au plaisir de vous servir à nouveau dans le futur.
Cordialement,
Oneprovider server outage
I have rent server with One provider 5 months ago, however I wasn't using it, except initial configuration - web server, databases, dotnet app and deployment pipelines. Yesterday I decided to do some work on the server, but it appeared to be down. The server was down for more than 24 hour, after initial reply from the support there was no action taken and I cancelled my server.
15. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Dzdev,
Thank you for sharing your experience with us.
I'm genuinely sorry to hear about the downtime you encountered with your server.
To better understand what happened and make things right, could you please update your review and provide the email linked to your account or the ticket number associated with the issue?
This will help me investigate further and help me address and action any shortcomings.
We're committed to ensuring our services meet your expectations, and your feedback is crucial in helping us achieve that. I'm here to assist in any way I can and look forward to hearing from you soon.
Best regards,
Never buy anything here
Never buy anything here
i have bought 2 servers on the 1 of may they kept saying yes it will be today but never did then the first server came today (9/04) but the server wasn't even working also support is slow and lying to there customers 24/7 support is false!
9. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Hello Klant,
We understand your frustration and your need to express it via this review and we're sorry you received a negative experience which led you here. We work hard towards providing our customers with great support, and it's disheartening to learn that we might have fallen short of your expectations.
Regarding the delivery time of your servers, we apologize for any confusion. We aim to be as transparent as can be about our delivery process, which typically takes up to 3 open business days, excluding weekends, as clearly stated on our website. Additionally, servers that offer instant delivery are distinctively marked as readily available, while others are not.
As for our support services, while we do offer 24/7 assistance to accommodate our global clientele, it's important to note that our response times vary based on ticket volume and complexity. Directly in the control panel, an express ticket option can be purchased for an added fee, which would bump a ticket requiring urgent support and care to the top of the queue. In case of an emergency, this would be the solution. As we grow, and our team grows with it, our goal would be to offer our customers instant chat like support.
That said, in regards to the malfunctioning server you received, please accept our sincerest apologies for the inconvenience we caused you. If you could kindly update your review with a ticket number or the email address associated to your account, I will investigate the situation and work towards a resolution you are happy with.
All feedback is invaluable to us, and we appreciate the opportunity to address your concerns with the hopes of turning things around for you.
If you require any further assistance or have additional feedback to share, please feel free to reach out to us directly via the ticket, or by email at info@oneprovider.com.
Kindest Regards
Although the VPs is good it takes 1…
Although the VPs is good it takes 1 week to be use or setup.
11. maaliskuuta 2024
Vastaus yritykseltä OneProvider.com
Dear Amiel,
Thank you for your honest and great review!
We want to let you know that we appreciated your patience during the setup process.
While our standard delivery and setup time is typically within 3 open business days, there are variables such as location, delivery, and configuration that can affect this timeline.
We do our very best to expedite the process as much as possible and ensure our customers are satisfied.
We're glad to hear that you're now up and running and happy with our service.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Warmest Regards
Your service is very good for me
Your service is very good for me. But I hope I can directly buy your server. Then I will use your servuce better than now. Thank you for your service.
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Sy Do,
Thank you so much for your kind words!
We're thrilled to hear that you're enjoying our service.
We'll definitely take your feedback into consideration and we appreciate your support.
Warmest Regards,
Ordered a server that I needed today
Ordered a server that I needed today, apparently wont be delivered for 5 days! Support said they would cancel the order and put the funds in my account. No reply, live chat went offline, no funds added to my account. Wish I had read the reviews before ordering from this company, seems to be a big scam or an incompetent company, probably ran by someone sat in their bedroom!
4. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OneProvider.com
Dear Simon,
Thank you for sharing your experience with us.
As a fellow business owner, we understand the impact words can have on a company’s reputation.
While we appreciate and respect your feedback, we want to address the false claim that our company is a scam run out of a bedroom.
This statement is false and can be harmful.
We hope that moving forward, you will consider the impact of such assertions.
We are a company based in Montreal with a proud, hardworking team. Ironically and humbly enough, the beginnings of this company did start in a bedroom.
Fast forward 18 years, and we have grown into a thriving, honest, and hardworking company.
We are ready to address all reviews, whether positive or negative. However, it is a reality that satisfied customers often do not leave positive feedback unless prompted to do so, while negative experiences result in swift actions across various platforms.
To address your main concerns, we understand the urgency of our customers' server needs and are as transparent about delivery times as we can possibly be.
We advise on our website that deliveries can take, at a minimum, 3 open business days, excluding weekends.
While instant deployment is possible, delivery times depend on factors like configuration, location, and availability.
Regarding your refund, per your request, it was processed promptly from our end.
However, the time it takes for funds to reflect in your account is dependent on your credit card company, typically 3 to 10 business days.
This is entirely outside of our control.
Lastly, our live chat is entirely dedicated for sales inquiries and is not operational 24/7.
That said, upon verification, I’m glad to see that our agent tried assisting you.
It’s worth noting that you mentioned you didn’t need support via the live chat anymore since you had an ongoing conversation with a support agent in the ticket.
While we respect your review, we felt it was important to clarify some points.
Thank you again for sharing your concerns.
Warm regards,
Trustpilot-kokemus
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Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.