The product is fine. The product is very expensive for what it is. It has an unusually long shipping time for UK orderea compared to other manufacturers. It says 3-5 business days but in reality is cl... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... Näytä lisää
Before purchasing from O'Neill consider the following. They are easy to order from. Returns are via their return portal with free returns. You will have to wait the required 30 days for a... Näytä lisää
Yritys on vastannut
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Yhteystiedot
Oosteinde 32, 2361HE, Warmond, Hollanti
- support-uk@oneill.com
- oneill.com/gb
3,2
Keskitasoinen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
You used Evri as the delivery courier....
You used Evri as the delivery courier, and they, as always, delivered the order somewhere else, and it still hasn't been located.
30. syyskuuta 2024
Pile of garbage company
Pile of garbage company.
Slow delivery
Their size calculator is rubbish
Customer service is rubbish.
Items returned
Still no refund
I just wish I’d read the reviews first.
AVOID LIKE THE PLAGUE.
11. syyskuuta 2024
Oma-aloitteinen arvostelu
I have had an issue with returning an…
I have had an issue with returning an order. I have contacted customer services but they have failed to respond.
23. elokuuta 2024
Great product shame about communication
Great product. Good price. Good delivery but the email which told me one of the things I had ordered in the sale was no longer available was very late. Thank goodness I had orders more than one thing as it was for a birthday gift.
23. elokuuta 2024
Lost Delivery and No Customer Support
Parcel was lost by the courier and they are accepting no liability. They use Evri who are notoriously awful. Their customer service is terrible as well, they do not answer emails other than asking you to fill in a form and then nothing.
Had to raise a formal complaint but not sure that will work. I would strongly advise anyone to think twice before ordering from them. There's a good chance that you will not get your parcel as they use Evri and then you are out of pocket.
15. elokuuta 2024
Oma-aloitteinen arvostelu
Absolute hassle with returns and getting your money back
Once you bought something and then returned try to get your money back! No phone number to call. Automated reply a week ago and no contact since! I have to report this company to Fraud Action and the bank for chargeback. Avoid if you can.
13. elokuuta 2024
Oma-aloitteinen arvostelu
Customer Service non existent
One star because although my daughter loves the bikini, I ordered two sizes as I was unsure of the fit. I didn't get a confirmation email containing the order number, therefore I am unable to process the return and refund for the unneeded size. There is no option to speak to a customer service person and no response to email. Very frustrating and has put me off ordering from O'Neill in the future.
22. heinäkuuta 2024
products undersized
the size was way too small they should advertise uk sizes on the uk website
trying to contact this company is impossible they just ignore emails
7. elokuuta 2024
Oma-aloitteinen arvostelu
Ski-tastic
I like O’Neill for ski wear as the jackets have great features like secure pockets, ski pass pocket in the left hand sleeve, google pocket and big hood. The fabric and technical stuff is spot on. The website is easy to navigate round and the sizing is good too.
12. heinäkuuta 2024
Oma-aloitteinen arvostelu
Happy days
Seen this t-shirt online nice look and liked the colour ,ordered my size and within 5 days arrived very happy it came in time for my holidays fits like a glove ,going to shop again for shorts I should have bought them as well very happy with my package 📦
17. heinäkuuta 2024
Oma-aloitteinen arvostelu
Non existent customer service
Absolutely awful, or rather non existent customer service. I received the incorrect item with a recent order and have since been completely unable to get hold of any one to process a return and dispatch the correct item. I've sent multiple emails, which have been left unanswered and the phone line doesn't work. Won't be ordering from them again.
6. heinäkuuta 2024
Oma-aloitteinen arvostelu
Seams fall apart
My last three O'Neill wetsuits - all top end - have all come apart at the seams. This time the suit is in such good condition apart from that, that the seam splitting is clearly premature and I have emailed customer service to ask whether they can fix it (a local repair has quickly come apart). No reply. I buy O'Neill because they are comfortable, the neoprene is good and my local shop sell it, but really it is such a waste of money and materials having to keep replacing a perfectly good suit with perfectly bad seams that I am now going to try another brand.
13. heinäkuuta 2024
Oma-aloitteinen arvostelu
Return a little difficult
Hi,
I brought a wetsuit for my daughter who is 14. The size said size 10 but I didn’t realise it was for a 10 yr old girl. So when it arrived was too small. It should say size 10yr old not size 10.
I have sent back my wetsuit over a week ago but have had no correspondence to say it’s been received and no refund yet.
Better correspondence and easier send back system would be better.
The return lead me to believe I could send back in inpost, but this wasn’t the case, wasted journey. Had to find a different sending place was a bit difficult.
Thanks
24. kesäkuuta 2024
Still waiting for a reply to my contact…
Still waiting for a reply to my contact form sent Friday due to the jumpsuit arriving in a very damaged state. Can’t get through on the. Customer service telephone
21. kesäkuuta 2024
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