Omegawalk Arvostelua 

Ordered Novera, had an isssue with the size. Customer support was very helpful and addressed the issue with a quick turn around response. Happy with the purchase!

I’m generally a 5.5 and always happy to find a company that does half sizes. The order came quickly but the size was a little small for me. The team were super responsive and gave me a number of options to resolve 🙂

I ordered size 8 shoes which was too small for me, the customer service team responded very promptly and offered to send me another pair free without having to pay shipping fee or returning the ones with me.Excellent service!

I received excellent after-sales service and I’m very satisfied with their communication. They were responsive, professional, and truly helpful throughout the process. I highly recommend this company!

I bought a pair of omega - Ortho shoes for my mother who is 83. She was amazed with how light they were and also that they were slip proof. She did have issues with tightness on ball of toe and even though she does not have a bunion she did say they were tight. We are working on getting her a whole size bigger. So if you do have a wider ball of foot, order one to two sizes more or see if there is a wide option. But these are really the best out there… comfort, durability, lightweight, arch support.all there.

Also, their customer service is very helpful. Susan Brown (customer service manager) has been a real dear helping me with my mother’s issue. Quick responses, and very willing to have customer satisfaction.

Great customer service, issue with sizing but was sorted for me.
The trainers look lovely & go with most outfits.

My first purchase from Omega, and I absolutely love the ortho Balance! ❤️
Everything was great from start to finish. The fitting was perfect, and the customer service was 100%—friendly, helpful and professional.
I would definitely recommend the Ortho Balance, whether you’re looking for something comfortable for work or stylish enough for everyday wear. Highly recommended! ⭐️

No one should wear these shoes. There's no heel support. Fit is extremely small. Details said wide toe box. Very narrow.
My podiatrist strongly recommended not wearing them. The colour was nice. Received them within a week.

Excellent condition and soft steps with this shoes and the pressure socks.i love them
Also shoes 1 size up from Normal size.

Amazing customer service and help delivery options!

My name is Deatrice I had a great experience with omega walk the shoes are comfortable and affordable as a CNA who work 12 hr days these shoes make you feel like you are walking on clouds.

Ordered trainers on 30th July they arrived 7th August I went for 1 walk in them and found the sole was coming away from the edge, the rubber sole in the middle of the foot was more worn than my last pair of trainer which I had had 8 years.
I contacted customer support I was not impressed.... the said I had to pay for the return of the trainers .... this breaks uk laws, they said I couldn't have a refund.... I explained that under UK consumer law 2015 I was entitled to a full refund as I had
1 had the trainers less than 30 days and
2 they was defective as they was falling apart

Footwear should be able to withstand bring used outdoors, without falling apart.

The trainers do NOT meet quality standards as NOT satisfactory in quality
They do NOT meet trading standards
They was NOT fit for purpose
In the 30 days I can Reject the trainers if not fit for purpose
They FAILED advertising claims about the trainers as not as described
The Consumer foes NOT have to pay for postage to return goods with the issues described above

Their response was you can have 60% refund but we will NOT pay for postage.

What a joke Omegawalk do NOT buy anything from this Company

Seems to be that these are off-brand/mass-produced cheap shoes that are being bought and marketed as ‘orthopaedic’. Arrived with the stitching already coming apart, and could barely walk in them as the sides cut into my ankles. Feel cheap and plastic. Try to return them and you are told you can have another pair for free instead - obviously not costing them a whole lot to throw another cheap pair your way. Only managed to get a 40% refund on shoes (and socks that felt similarly cheap) that I will never wear.

Avoid at all costs !!!!
Shoes are cheap rubbish, small sizes and once you receive them offered a 30% refund email I received .......

Thank you for writing to Omega Walk, I hope you are safe and in good health! I am Susan and I would be more than happy and willing to address your concerns today.

We wholeheartedly apologize if we have failed to meet the satisfaction that you’re looking for our in the product. We totally understand if you feel that way. As our valued customer, we are here to provide you with viable solutions that can alleviate your situation.

We would like you to take advantage of our 30% refund and also keep the shoes. We do not want you to go through additional hassle of returning the shoes as it will consume much of your time and effort. This is the best thing we can do to compensate and make things right for you.

However, if you really want to return the shoes, we have laid simple steps and instructions below for you:

1. The item must be unused, in its original condition, and packaging (the same condition when you received it).

2. When you ship your order back, please include a note with your full name, the email address you used to place the order, and your order number (without this information, we would not be able to identify you for this case)

3. Send it to the address below and share the tracking number to us via email.

Recipient：Surui Warehouse
Address：Yuhang District, Renhe Industrial Park, Hangzhou Shanglian Technology Co., Ltd. West Gate Building 5, West Gate, 3 Floor, West Gate Freight Elevator
City: Hangzhou
Province: Zhejiang
Country: China
Zipcode: 310000
Phone number: 18969130737

4. Please be informed that you’ll have to shoulder the return postage cost.

5. Upon receiving your item, it will undergo a thorough inspection to check if it still in its pristine condition. If it qualifies for a refund, we will process the returning of your funds immediately and deduct 15% restocking fee based on our refund policy.

But if you choose our alternative solution, I can process a refund of 30% right away and you can keep the product. There will be no overseas return shipping costs and restocking fees to worry about anymore.

I hope I have adequately answered your query. If you have any other queries, please hit reply on this email and I would be happy to help.


#Stay Safe

I got fooled that this is a British brand when I was shopping for Orthopedic sneakers for my wife who has plantar fasciitis.
She couldn't make up her mind, so we ordered 5 pairs (worth £130) thinking that she could keep 2 pairs- one beige and one black, and return 3 pairs (pay for shipping) depending on the fit.
The shoes came from China, poor quality, light as a feather with soles that remind me of £5 fake crocs.
I can't return the 3 pairs that don't fit her as the rules are discounted shoes can't be returned!!!
BEWARE before buying.

Thank you for your excellent customer service and comfortable shoes. Cathy B.

Footwear was a small fit but Omegawalk dealt with it efficiently and promptly and replacement sent within a short space of time.

The ladies sports shoes that I have been sent are nowhere to be found on the website?
I don’t believe they are the shoes I ordered
Quality is extremely poor , shoe size is tiny there is no support whatsoever they are cheaply made shoes with no orthopaedic value and I feel that I have been scanned from a company that is advertising falsely and charging too much. Would’ve been better off with a pair of rubbish Chinese shoes from Kmart because that’s what I’ve got rubbish Chinese shoes.

Trainers were too small for me, company responded quickly and offered to send me a different size, great communication

Great experience, great shoes. Customer service is excellent.