Terrible service
Terrible service, terrible support. It’s a shame. I agree with their mission and philosophy. But their execution is so sloppy, and with no accountability. If you’re forced to work with them via your insurance company, be vigilant about staying on them about the simplest tasks.
They cancelled my rx cause of a clerical error on their part which they admitted but offered no assistance or support while I went into withdrawal.
Later they cancelled my rx because I wasn’t logging in to their app enough, despite having proof (in the app!) that I had more than met their requirements.
Did they call my insurance company to fix their mistake? Of course not. That mistake of theirs cost me $1K+, hours of wasted time and stress. Their response when I asked them how I can trust them moving forward? “We want you to have the best experience possible.” No plan, no escalation to tech or upper support management. Just lip service.
In both cases, no one reached out to me to discuss or to try help fix the problem. I had to find out from…the pharmacist. And pharmacists have had enough of them, too. It’s clear I’m not the only one dancing around their problems. Those problems slow pharmacists down, slowing every other prescription down, regardless of the patient and the drug.
It’d be one thing if their service wasn’t directly tied to people’s medicine, but that’s the only reason anyone uses them, and that’s clearly their bread and butter. Too bad they don’t even try to provide transparency for their users. Like I said, I agree with their philosophy.