6 months and they still haven’t returned my balance. OhentPay are most definitely operating fraudulently, I’ve read so many other reviews of people complaining. Please ensure to report them to the FC... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right Additionally, your customer's service age... Näytä lisää
Yritys on vastannut
Had only one successful transfer that took the one-business day processing time to receive the funds. On one occasion it took three days and on the last occasion, it took 12 days to process the transa... Näytä lisää
Yritys on vastannut
My experience in using Ohentpay for all my transactions over the years has been excellent. The best rate offered compared to compeitors. Bestides, the instant alert confirming my proceesing is complet... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Send and receive money across borders in minutes! Send, exchange, and receive money from anyone in the UK, US, and Nigeria.
Yhteystiedot
411 Ilford Lane, IG1 2SN, Ilford, Yhdistynyt kuningaskunta
- marketing@ohentpay.com
- ohentpay.com
3,0
Keskitasoinen
507 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fantastic service
Fantastic service, transfers in seconds.
Highly recommend
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Keelz D,
Thank you so much for the kind words! 😊 We're thrilled to hear that you're enjoying our service and that your transfers are going smoothly.
Your recommendation means a lot to us.
OhentPay.
Stealing peoples money
Don’t trust what’s so ever, they will let receive payments for certain time then incoming payment goes missing and they close your account
23. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Arturas,
Thank you for the great feedback! We're glad to hear you find our payments fast and convenient. If you ever need assistance, we're always here to help! 😊
OhentPay.
Vastaus yritykseltä OhentPay Limited
Hi Teschris,
Thank you for your kind words. We're happy to know you find our service reliable and efficient. Your support means a lot to us.
OhentPay.
The charges is too high for a transfer…
The charges is too high for a transfer whether you are doing a huge convert or a small convert. £1.99 is quite big for charge. This should be reviewed maybe to less than £1.
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Bolaji,
Thank you for sharing your thoughts on our service fees.
We understand your concern, and we want to assure you that these fees help us maintain a secure, reliable, and high-quality service. That said, we’re always working to keep our rates competitive and offer better value.
Here is a Tip: To help you save more, we offer Monthly Plans that include free local and cross-border transfers, the ability to hold multiple currencies, and access to additional perks — all for a low monthly fee (T&Cs apply).
If you’d like help selecting the best plan for your needs, feel free to reach out to us at support@ohentpay.com. We're always here to support you. 💙
OhentPay.
My partner sent me £40
My partner sent me £40 the next minute my account is frozen and no one is responding they asked me for evidence for the payment which I have provided and now no one is responding I have reported them to action fraud and the financial ombudsman
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Daniel,
Thank you for taking the time to share your experience. We regret to note any inconvenience you've encountered.
OhentPay is a licensed remittance provider committed to facilitating secure and efficient cross-border transfers. We take pride in maintaining open communication and ensuring that our customers are not left without support or timely updates.
Please be aware that, in some instances, transactions are subject to regulatory reviews. These processes are necessary to ensure all activities meet legal and operational standards and may occasionally lead to delays beyond our immediate control.
We are pleased to confirm that the deposit has now been processed and reflected in your account. If you need any other assistance, feel free to reach out via support@ohentpay.com; our team is on hand to assist.
Thank you.
OhentPay.
Absolute shambles of a company
Absolute shambles of a company, I made a transfer of £100 which isn't even alot for shopping. an they have held my payment for over a week now an left me struggling financially. Avoid this company!!!
I want this sorted promptly an will delete the review an give 5 star if this is sorted. - James dunwoody. - update they said the transaction has been completed yet it hasn't! (They have restricted my payments)! Sort this!
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi James,
Thank you for sharing your concerns. We regret the inconvenience you faced.
As a regulated financial institution, we’re obligated to carry out certain reviews on transactions for compliance and security reasons. This is the reason for the temporary delay. We remain in contact with you and will provide an update regarding your transaction via the in-app live chat or email.
Thank you.
OhentPay.
Emmanuell ogbodo and co are scamming…
Emmanuell ogbodo and co are scamming pple @ohenpay
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hello Momoh,
Thank you for your feedback, and we take such claims very seriously. Ohentpay is a regulated financial institution and does not condone or engage in fraudulent activity.
If you’ve encountered any issues, we strongly encourage you to contact us directly at support@ohentPay.com with more details. We’re committed to looking into all concerns and ensuring our platform remains safe for everyone.
Thank you,
OhentPay.
I have been crying since they took my…
I have been crying since they took my money, I sent money from my euro account to pounds account, I transfer 300 euros to receive 249 pounds, they only gave me 49 pounds, and the worst part is that I trusted this app, they played me at the end of the transaction. I’m so scattered 😭.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Consy,
Thanks for reaching out about your transaction issue. We regret to note that you experienced a discrepancy. We've looked into the issue and have updated your GBP wallet accordingly.
Your funds were always safe with us; What you experienced was a glitch. We appreciate your patience and are here if you need anything else. Just write to support@ohentPay.com or via the in-app live chat.
Thank you.
OhentPay.
Vastaus yritykseltä OhentPay Limited
Hi there!
We take concerns about account restrictions very seriously. Please be assured that OhentPay is a regulated and secure platform, and we do not engage in scam activities.
If your account access is restricted, it may be due to pending verification or regulatory requirements. Kindly contact us at support@ohentpay.com with your details so we can investigate and assist you promptly.
Thank you.
OhentPay.
I don’t think I’ll be using this app…
I don’t think I’ll be using this app anymore, it took more than 24hrs to credit my account, I was so disappointed. Wouldn’t recommend this app to anyone
11. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Mexy,
Thank you for taking the time to share your experience. We completely understand how disappointing it must have felt to wait over 24 hours for your funds, and we're glad to hear the payment eventually went through. At OhentPay, our goal is to deliver fast, seamless service, and while delays are rare, they can sometimes occur due to factors outside our control.
We truly regret that this impacted your trust in us. We’d love the chance to make things right and show you that your experience isn’t the standard we aim for. We urge you to give OhentPay another try. We’ll be here and ready to support you every step; reach out via the in-app chat.
Thank you.
OhentPay.
Really Bad
Really Bad, took 3 days before my funds came to me, I really regretted using the app, never again will I use this app again
6. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Josephine,
Thank you for your feedback. We understand how concerning that delay must have felt, and we’re glad to hear the funds eventually came through.
Please note that OhentPay processes transactions instantly, but delays may occur due to external factors like recipient bank issues, as was the case here. Once the account details were changed, the payment reflected successfully.
We’re committed to providing fast and reliable service, and our support team is always here to help if you need further assistance. You can write to us via the in-app live chat.
Thank you.
OhentPay.
Scammers!!
Scammers!!!
I opened a bank to get money from friends to buy a gift for our friend. The money came in, but I couldn't pay for the purchase because money is limited. That was back on February 21. It's now May 2. They told me there was a check going on and to wait. Nothing has changed in these 2 months and they have stopped replying to me. I have been writing to them for a month now and have not gotten a response.
This bank just blocked the money and won't give it back. I asked them to close my account and let me withdraw my money or just give the money back to the senders. In response, they are silent.
Do not register and do not open this bank if you do not want to lose money
2. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Chloe,
Thank you for sharing your experience; we regret to hear about the inconvenience you’ve faced.
OhentPay is a licensed remittance company that facilitates cross-border transactions and money transfers. We prioritise clear communication and prompt follow-ups—we do not leave our customers or their issues unresolved. We assure you that our team works diligently to provide updates as soon as they are available.
Regarding your transaction, please note that some transactions may undergo checks in line with regulatory requirements. These checks are essential for the safety and legality of all transactions and, in rare cases, may take longer than expected due to payment provider checks. That said, to resolve this as quickly as possible, we kindly ask that you reach out to us directly at support@ohentpay.com. Our support team is ready to assist further and ensure you receive the attention your transaction deserves.
Thank you.
OhentPay.
It was scary
It was scary. First transaction was super fast. Just when I said yayyy I found the best exchange app, I funded my account a second time and it’s nowhere to be found. I’m still waiting as I write this review.
30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hello Gabriel-zik
Thank you for taking the time to share your feedback. We are truly sorry to hear that your second transaction caused concern, especially after what began as a positive experience.
We are pleased to confirm that the deposit has since reflected, and that you have been able to proceed with your payment. While such delays are rare, they can occur occasionally due to payment provider checks.
Your feedback helps us continue to improve, and we are committed to ensuring reliable service with timely updates for all our customers.
We look forward to continuing to serve you.
Thank you.
OhentPay
Yes I just encountered some delays in…
Yes I just encountered some delays in ohentpay, I think that they are one of the best when your details are all up to dated. Every thin is fine with them but they need to come up with a valid phone number and a valid office address so that when situation arises like them holding back ones money, there will always be a review and a call so that ohentpay customer will not been thrown into panic.
25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hey Norman,
Thank you for taking the time to share your experience. We understand how important it is to have reliable contact options. For the quickest support, we recommend using our in-app live chat, via email at support@ohentpay.com or through our social media handles. We're always available and ready to assist you promptly.
OhentPay.
If I could give minus stars I…
If I could give minus stars I would!!!!! The worst company I’ve ever had the displeasure to use, my account has been closed, fine.. but tell me WHY it is going to take 8-12 weeks for my funds to be returned??? 2-3 months after you decide to close my account? Customer support are some of the rudest people I’ve ever spoken to.
14. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hey RW,
Thank you for taking the time to leave a review.
We understand your concerns, and we understand that no one enjoys delays when it comes to accessing their funds. However, the timeframe communicated reflects internal processes that align with regulatory and security standards. These measures are in place to ensure all necessary checks are properly completed before any disbursement is made.
While we regret that your experience with our support team didn’t meet your expectations, our team is committed to providing timely and respectful assistance at all times.
We’ll be in touch with you regarding the next steps. However, if you have any further concerns or questions, please feel free to write to us at support@ohentpay.com — we’ll be here to assist.
Thank you,
OhentPay.
Unacceptable Delay
Unacceptable Delay — Withholding My Funds Without Justification
Review:
I made a transaction of £20,000 through OhrentPay and over 24 hours later, my money is still being withheld without clear explanation or transparency. I have submitted all documents they requested, including my bank statement and source of funds, yet they continue to delay and hide behind vague responses like “the team will get back to you.”
This has caused me immense stress and inconvenience. As a financial exchanger, holding client funds without valid reason or communication is highly unprofessional and raises serious concerns about the trustworthiness of this platform. I’ve reported the issue to my bank and I’m escalating this to relevant financial authorities.
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Ayamipo
Thank you for your patience and for bringing this to our attention.
Please note that the review process is a necessary compliance measure to ensure the security of all transactions on our platform, as stated in our Terms and Conditions. We appreciate your cooperation in promptly providing the required documents.
We’re pleased to confirm that the review has now been completed and the deposit is currently reflecting in your account. Should you have any other concerns or require additional assistance, our support team is here to help, write us at support@ohentpay.com.
Thank you.
OhrentPay.
Great service easy to use interface
Great service easy to use interface. No issues, quick with transfers great currency exchange rates. App is straightforward to use always smooth. Support are very professional and helpful. Great experience I would recommend
15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hey Michael,
Thank you for your kind words and recommendation! We're so pleased to hear that you've had a smooth experience using our app, with fast transfers, great rates, and helpful support. It’s always our goal to make things easy and reliable for you.
OhentPay.
This banking institution is among the worst performing I’ve ever come across.
This banking institution is among the worst I've encountered. Their reliability is questionable, and frustration is inevitable with any service they provide. Whether you're receiving or sending money, you can expect delays, especially if they claim to be reviewing a payment—resolutions can take days. If they truly believed in their services, they would at least provide a contact phone number for customer support.
6. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hey Nero,
Thank you for taking the time to share your experience. We understand how Inconvenient it can be when transactions don’t go as expected.
We want to clarify that when a transaction is under review, it’s not just a procedural delay—it’s a necessary process to ensure compliance with regulatory and security requirements. These reviews are in place to protect all parties involved and are handled as promptly as possible.
We also understand the importance of accessible support. While we may not offer phone support at the moment, our team is available through in-app live chat, via email at support@ohentPay.com or any of our verified social media handles and is always ready to assist with any issues or concerns you may have.
Thank you.
OhentPay.
Still waiting for my money to be paid and I don’t know if it will ever come
It’s been almost 2 days now and I have not received my money in the currency I tried to change with them despite providing 2 separate bank accounts for payment. I have asked for a refund in the original currency I paid in but they refused and they are telling me to wait for my money indefinitely. Use this service at your own risk. If there was a zero star, I would give it to them. Bordering on fraud.
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hello,
Thank you for reaching out, and we truly regret the inconvenience you’ve experienced.
At OhentPay, we strive to process all transactions as quickly as possible. However, delays can occasionally occur due to factors beyond our control, such as when the recipient’s bank is experiencing downtime. In such cases, we may request an alternate account to help expedite the payout.
While we’re unable to reverse transactions already in progress with our payout partner to issue a refund in the original currency, please rest assured that your funds remain safe. Our team closely monitors such cases to ensure the payment is completed as soon as the receiving bank is available, or helps redirect the funds to the alternate account provided.
This should now have been resolved for you. However, if you're still experiencing a delay, please don’t hesitate to reach out via the in-app live chat — we’ll be happy to assist you further.
OhentPay
Ohentpay at is worst and no longer fit purpose
Ohentpay is now one of the worst money transfer platform . They started well but now very terrible to use. If you have an emergency they are the worst and now their platform are no longer reliable. Please research others better platforms . OhentPay is now terrible platform, I had sent money for medication last week, I had to come to this platform before the recipient was credited, I tried them again today the same is the case. Please run from ohentpay .
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Andrew,
Thank you for reaching out, and we regret the inconvenience faced. At OhentPay, we always aim to process transactions as swiftly as possible, but occasionally, delays may occur due to factors such as bank downtimes which are unfortunately beyond our control.
We understand how important time-sensitive transfers can be, and we take that very seriously. That’s why we display the estimated delivery timeframe at the point of transfer to help our customers make informed decisions.
We’re happy to confirm that your transaction has now been successfully processed.
If you have any further questions or need assistance, please don’t hesitate to reach out via the in-app live chat.
OhentPay.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.