6 months and they still haven’t returned my balance. OhentPay are most definitely operating fraudulently, I’ve read so many other reviews of people complaining. Please ensure to report them to the FC... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right Additionally, your customer's service age... Näytä lisää
Yritys on vastannut
Had only one successful transfer that took the one-business day processing time to receive the funds. On one occasion it took three days and on the last occasion, it took 12 days to process the transa... Näytä lisää
Yritys on vastannut
My experience in using Ohentpay for all my transactions over the years has been excellent. The best rate offered compared to compeitors. Bestides, the instant alert confirming my proceesing is complet... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Send and receive money across borders in minutes! Send, exchange, and receive money from anyone in the UK, US, and Nigeria.
Yhteystiedot
411 Ilford Lane, IG1 2SN, Ilford, Yhdistynyt kuningaskunta
- marketing@ohentpay.com
- ohentpay.com
3,0
Keskitasoinen
507 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Fraudulent piece of trash
If it is possible to give a company 0 star, I would. Ohentpay doesn't deserve the one star they are getting. 15% of my transactions with them in 2years have ended with hectice customer care tussles.
They use slightly higher rate to entice you but their process is slow, unpredictable and frankly not worth the extra money you think the rate will give.
I will NEVER use them again and you they must refund my money completely.
Avoid them. Thrash company.
4. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hello Okuofu,
We sincerely regret the inconvenience you experienced with your transactions. While we aim for swift transactions, sometimes additional security checks are necessary to protect our users' funds and comply with financial regulations, and due to the steps involved, payment delivery can extend beyond the usual processing time frame.
I can confirm that the issue with your payment is currently being addressed and further updates will be communicated to you via our support channels.
We value your long-standing relationship with OhentPay and we hope to continue doing business with you.
Thank you.
OhentPay.
I had t wait for more than 24hrs
I had t wait for more than 24hrs , they are not reliable at all. If you need the money urgently I advise not to use ohentpay
3. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi there!
Thank you for sharing your concerns. We experienced a temporary delay with transactions initiated to NGN, which has now been resolved.
Please know that we have taken necessary measures to reduce the chances of this happening again. If you need any other assistance, please don’t hesitate to reach out via the in-app live chat or at support@ohentpay.com. We're here to help.💙
OhentPay.
My query was dealt with swiftly
My query was dealt with swiftly, and I received regular updates.
4. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hey Colin,
Awesome feedback! We're glad to hear that you've had a good experience with our services. We strive to resolve queries as quickly as possible and keep our users informed.
Thank you.
Ohentpay.
Ohent has proven to Ohent has proven to be fast and reliable transaction portal fast and…
Ohent has proven to be fast and reliable transaction portal, the rate is fairly great compared to other portals.
Equally, they provide information on the progress of my transaction to the final destination keeping me informed.
3. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hey Mathew,
We’re glad to hear that you found our services fast and reliable for sending money. Ensuring a quick and dependable service is our topmost priority, and it’s wonderful to know we’re making a positive impact for you.
At OhentPay, we strive to build real relationship with our users, ensuring they feel supported at every step of their financial journey.
Thank you for sharing your experience!💙
OhentPay.
Bad First Impression
My transaction of Pound to Naira is now over 13 Hours and status still on processing, the customer agent assigned "Francisca" is not even replying.
I need the Naira urgently, meanwhile this is my first transaction with OhentPay, what a first impression!
2. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Cornelius,
We regret to note the experience you had with your GBP to NGN transaction. We understand this delay has caused you inconvenience, especially as a first-time user of OhentPay. This is not representative of our standard service level.
We experienced a temporary processing delay with our NGN payout partner, which affected your transaction. I'm pleased to confirm that your transaction has now been fully processed.
If you need any other assistance, please don't hesitate to reach out through our live chat support in-app. We value your business and are committed to providing you with better service in the future.
Thank you,
OhentPay.
Vastaus yritykseltä OhentPay Limited
Hey Adaobi,
Thank you for the wonderful feedback! We’re glad to hear you found our service fast and efficient. We’re committed to providing this experience every time!
OhentPay.
Fast and hitch free
Fast and hitch free, totally recommending ohentpay to my colleagues.
30. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Imeh,
Thank you so much for your positive feedback! We're thrilled you had a fast and seamless experience with us. We’re dedicated to making sure every transaction is smooth and efficient. Thanks for the recommendation.
OhentPay.
My last transaction was delayed due to…
My last transaction was delayed due to problem even though their service is usually fast. Overall, their service is satisfactory compare to other leads.
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hey Gloria,
We’re glad to hear that you find our service satisfactory and appreciate your understanding regarding the recent delay. While we aim for speed with every transaction, occasional issues may arise, and we’re committed to resolving them as quickly as possible.
We’re grateful for your patience and look forward to continuing to serve you.
OhentPay.
Was fast and stress free
24. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hello Bukola,
Thank you for the great feedback! We're thrilled to hear that your experience was fast and stress-free. Providing a smooth and efficient service is what we aim for, and it’s wonderful to know we met your expectations.
OhentPay.
Very awful experience
Very awful experience it's been almost 72hours i am yet to receive the money and whoever is chatting as the customer support has nothing reassuring to say.
Refund my pounds or give me my naira, No.
What if It was for an emergency?
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hello ATB,
We regret to note this experience and any distress caused. We understand how crucial it is for funds to be delivered promptly, especially in urgent situations. Typically, transactions are processed within minutes, but in rare cases, delays can occur due to external factors.
We experienced a slight delay in processing payments to NGN, but this has now been resolved. If your transaction is still unresolved, please contact us at support@ohentpay.com or through the in-app live chat, and we will prioritize assisting you.
Thank you.
OhentPay.
Poor customer services
All funds have been received.
Thank you Team-OhentPay.
28. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hello Nafiu,
Thank you for sharing your experience, and we regret to note the inconvenience faced. We’ve confirmed that your transaction from 10/26/2024 has been processed and successfully delivered to the recipient’s bank.
Occasionally, even after a transaction shows as completed on our end, the recipient’s bank may have a slight delay in crediting the funds. We suggest reaching out to the recipient bank with the transfer confirmation for further assistance.
If there’s anything more we can help with, please don’t hesitate to contact us at support@ohentpay.com or via the in-app live chat. We're here to support you!
OhentPay.
Ridiculous money won’t drop until next…
Ridiculous money won’t drop until next day
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hello Abayomi,
Thank you for your feedback. Typically, our processing time is within 15 minutes, but occasional delays may happen due to to external processing times, such as with banking partners or verification requirements.
We're glad to confirm that your transaction has now been completed. If there’s anything more we can help with, please feel free to reach out via the in-app live chat or at support@ohentpay.com. We're here to help.
OhentPay.
This was because of an urgent…
This was because of an urgent transaction I made since 14:00 till this point it's still processing. Not very happy with it.
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Chukwuebuka,
Thank you for sharing your concerns. We understand that the delay has been inconvenient for you. We experienced a minor setback with transactions initiated to NGN, but we have taken steps to expedite the processing. We're pleased to inform you that your transaction has now been completed.
If you need any other assistance, please don’t hesitate to reach out via the in-app live chat or at support@ohentpay.com. We're here to help.
OhentPay
Vastaus yritykseltä OhentPay Limited
Hi Hilary,
Thank you for the wonderful feedback! We’re thrilled to hear your experience was seamless. We'll keep up the good work to make every transaction just as smooth.
OhentPay.
Vastaus yritykseltä OhentPay Limited
Hi Udoye,
Thank you for the great feedback! We’re thrilled to hear you’re enjoying our fast transaction times. We’re here to keep delivering the speed and reliability you expect.
OhentPay.
This 4-star review was for the…
This 4-star review was for the transaction done yesterday. No complaints with this.
23. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Sharon,
Thank you for your 4-star review. We're glad everything went smoothly with your transaction. If there’s anything we can do to make your next experience a 5-star one, please let us know. We’re always here to improve and serve you better!
OhentPay.
They deliver without delay and they…
They deliver without delay and they have the best app exchange rate consistently .
24. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Commee,
We're glad that you're enjoying our timely service and competitive exchange rates on the app. Consistency is key for us, and we're happy to know it's making a difference for you.
Thank you.
OhentPay.
Very reliable and trusted 100%
23. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Friday,
Thank you so much for your kind words and for trusting OhentPay! We're thrilled you've had a reliable experience with us. Providing a trustworthy service is always our top priority.
OhentPay.
The transaction was very fast and…
The transaction was very fast and the money was credited into the account within 5minutes but the transfer charges of €70 was too much despite the fact that I have Promo Code.
23. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Afolake,
Thank you for sharing your feedback! We are glad to hear that your transaction was processed within minutes.
Regarding the transfer charges, we would like to clarify that we charge a flat fee of £1.99 per transaction, or its equivalent in other currencies (e.g., Euros in your case). However, if the transaction exceeds €1,500 via card payment, a 1% fee is applied instead.
Here's a helpful tip: You can reduce your fees by splitting larger transactions into smaller amounts. This way, you'll only pay the £1.99 flat fee per transaction instead of the 1% fee on larger amounts. This could save you quite a bit!😉
If you need any assistance or guidance on future transactions, feel free to reach out to us via in-app live chat or email at support@ohentpay.com. We’re always here to assist.
OhentPay.
Tested and trusted.
Tested and trusted.. they make sure they assist you to the very end.
18. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OhentPay Limited
Hi Ene,
Thank you so much for your kind words and positive review! We're thrilled to hear that you found our service to be tested and trusted. Our goal is to provide reliable assistance throughout your entire transaction process.
OhentPay.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.