Offpeakluxury Arvostelua 

Great price, easy booking & fantastic deal

The Offpeakluxury team made our booking extremely easy.

I'd sooner have my eyes put with white hot needles! You're a total nuisance.

Really good offers at quality hotels. We’ve yet to complete our stay but the booking process was very straight forward. On booking I received confirmation by text message & by email.

Very easy to book and clear details.
Step by step site very customer friendly
Each step you can change or add on room upgrade etc
Very professional and price was fantastic for 2 nights.
Deal includes x2 dinner x2 breakfast plus extra add ons .

Straight forward booking on line

A lovely Lady named Mary helped me book the Willington Hall hotel break this morning. She was so kind and understanding about my requirements and went above and beyond by confirming back to me when the booking had been accepted by the hotel.
It was the best experience I have ever had when using a voucher to book an experience. It’s a standard all other companies should strive to emulate!!!

We made a booking, using their website for the first time but, unfortunately (due to illness) we were unable to go.
Not even a remote problem: Offpeakluxury simply issued us with a full value voucher, and we have now rebooked.
It was that simple and uncomplicated.
This is a very high quality booking company, who we will use often in the future.

I made a mistake in the date when booking on line and had to contact customer service via email. They were fantastic and between them made the correct booking on my behalf. They deserve all the credit for providing a true customer support experience.

A very good package was offered and the website was very easy to use to make the booking.

Every thing was easy and straightforward good clear information made my booking very simple 😀

We work as a supplier to Off Peak Luxury and, unfortunately, our experience has been extremely disappointing. Communication is consistently slow or absent, and payments owed to us have been repeatedly delayed despite multiple assurances. This has caused serious operational difficulties and a great deal of frustration.

Based on our experience, we would strongly suggest that guests book directly with the relevant hotel rather than through Off Peak Luxury. Doing so provides clearer communication, more reliable service, and direct support should anything go wrong with a reservation.

Regrettably, we cannot recommend Off Peak Luxury as a dependable business partner.

I am a hotelier. Off Peak Luxury are in financial difficulties. Last year they merged with Pets Pyjamas and they could not remit funds for over six months to hoteliers for guest bookings they took on behalf of hoteliers. This year the same is happening again. They take a booking and the cash from a guest and then do not remit the funds to the hotelier. Guests - be aware do not book with them - book direct.

Easy to arrange our hotel break, very helpful assistance and professional. Clear communication with friendly approach.

Spoke to a bookings agent and I have to say if every company gave the same level of service that this lady did, the world would be a happier place. I cannot recommend her more highly. Well done for having staff that actually know what they are doing, and do so with politeness.

We booked Sudbury house hotel through Off Peak Luxury £253 for one night for my husbands 60th Birthday. The hotel was nothing like off peak luxury portray on their website. Dated tired room no customer care dining room resembled a canteen. We had requested a bottle of champagne to be put in the room this was warm and when we opened it corked and couldn’t be replaced as this was all they had. I could go on with various other issues.
I complained to off peak luxury who apologised and said they needed to speak to the hotel after hearing nothing further I contacted off peak luxury who advised me that they were still waiting to hear from the hotel. 3 weeks later I received a response from off peak luxury attaching an apology from the hotel and offering me a £60 refund from the hotel for the champagne which I hadn’t paid for anyway.
Although the hotel was way below standard my issue is with off peak luxury all they have done is blame the hotel. They advertised this hotel on their off peak luxury website with photos that look nothing like the hotel they took my booking and they took my money.
However they are not prepared to take any responsibility. I would not recommend this company if you require a luxury hotel do not go by photos on their website

Pleasant and efficient rep, finding space for us where others couldn't

The excellent support and advice provided by Paula throughout the process made it so easy to book the holiday we wanted.

This company took a booking from us we paid up front. When we got to the hotel (150 miles away) we were told that the booking had been cancelled as OPL Leisure Group had not paid their bills. We had to fork out for a nights stay and a meal before driving the 150 miles back home. We are both beyond our mid 70's and this was unacceptable. They offered us a £150 voucher to use on another of their holidays. We declined.

Many was very helpful and found exactly what we were looking for and confirmed the booking very quickly.