After a week' s delay and problems with Parcelforce I have received my order. Frustration with delivery was tempered by Carl in Customer Services who went above and beyond to rectify the situation as... Näytä lisää
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My partner was thrilled with the chess set I bought him. It's really high quality and clearly made with love and attention to detail. Not only that though – when my dog got hold of the white king and... Näytä lisää
Had a slight problem with our item and our issue was dealt with promptly and efficiently and much to our satisfaction. Service was excellent and quality of the boards is top notch.
Process extremely smooth from checkout to delivery. The set itself it's great: perfect size for a very comfortable game, all pieces and board are refined to very good standard. Highly recommended (... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop
Yhteystiedot
3 GARNERS LANE, WHIXALL, SY13 2NF, WHITCHURCH, Yhdistynyt kuningaskunta
- 01948880060
- sales@officialstaunton.com
- officialstaunton.com
4,7
Erinomainen
462 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 40 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Purchased my first "proper" set from…
Purchased my first "proper" set from official Staunton and couldn't be happier. Beautiful quality, great service and excellently packaged. Very pleased.
29. tammikuuta 2025
Vastaus yritykseltä OfficialStaunton
That’s fantastic to hear! We’re thrilled that your first "proper" set has lived up to expectations. Enjoy every game, and thank you for choosing Official Staunton! ♟😊
Excellent all round
Extremely quick, professional and no fuss service. Would highly recommend M!
4. helmikuuta 2025
Vastaus yritykseltä OfficialStaunton
Thank you for your kind words! We’re glad you had a smooth experience with us. Enjoy your chess set, and happy playing! ♟😊
My first "Proper" Chess set
My first "Proper" Chess set, lovely maple board, piece's look good with a nice weight to them, nice slide lid storage box, arrived well packaged in 48 hours, luckily was on sale when purchased just after Christmas. Very pleased with it.
6. tammikuuta 2025
Vastaus yritykseltä OfficialStaunton
We're so glad you're happy with the board, pieces, and storage box—and great timing on the sale too! Enjoy your set, and thanks for choosing Official Staunton! ♟😊
Birthday Gift
Was searching for a birthday present for my husband and came across your site.I have a beautiful upcycled chess table purchased from a friend who deals in restoring old furniture.So pleased with the quality and the quick delivery of my chess pieces. Thank you
2. tammikuuta 2025
Vastaus yritykseltä OfficialStaunton
That sounds like an amazing find! An upcycled chess table paired with a quality set of pieces—what a perfect match. So glad you’re happy with the pieces and the fast delivery. Hope your husband loves his gift and gets plenty of great games in. Thanks for choosing us! 😊♟️
Vastaus yritykseltä OfficialStaunton
Really appreciate that! Glad you had a great experience—thanks for the recommendation! 😊♟️
Excellent item.and very fast delivery
7. tammikuuta 2025
Vastaus yritykseltä OfficialStaunton
Glad to hear you're happy with your purchase and the speedy delivery! Thanks for choosing us.
– Carl at Official Staunton
Excellent but be wary of isle of sky set
Good price, perfect condition, nicely wrapped and posted immediately.
The actual set (isle of sky) was okay not as detailed as I would have liked and too uniform - not the sellers fault. Most people will be happy.
29. joulukuuta 2024
Vastaus yritykseltä OfficialStaunton
Appreciate the honest feedback! Glad you found the price fair and the service smooth. Sorry to hear the set wasn’t as detailed as you’d hoped, but hopefully, it still provides plenty of enjoyment. Thanks for choosing us!
– Carl at Official Staunton
Vastaus yritykseltä OfficialStaunton
Glad to hear you're happy with the board and pieces! We appreciate your support and hope you enjoy many great games. Thanks for your order!
– Carl at Official Staunton
Looking for chess set don't look any further than Staunton you won't ne disappointed
Beautiful made packing excellent my husband is thrilled with chess set and chess board..and better still prices were amazing..
29. joulukuuta 2024
Vastaus yritykseltä OfficialStaunton
What a lovely review—thank you! So glad to hear your husband is thrilled with his chess set and board. We really appreciate your kind words and support. Wishing you both many enjoyable games!
– Carl at Official Staunton
Absolutely exquisite!!
This chess board and pieces are a work of art! this shouldn’t be sitting in my semi detached property but on a pedestal in the Louvre museum!! I can’t even express my joy in receiving this on a review but I’ll give a go. Firstly the packaging has had a lot of thought and no expense spared. Then the board and pieces were immaculate. The board is really well structured and the pieces are perfectly weighted and perfect size for the board. It comes with extra queens. Perfect little compartments for your pieces built in to the board. A great centrepiece for my coffee table. Overall you have one extremely happy customer and for those of you who maybe on the fence with this purchase don’t be!! Buy it now for yourself or as a gift and I can assure you, you won’t be disappointed. Well done official Staunton you’re clearly passionate about your business & quality of your products which is rare in this day and age.
27. marraskuuta 2024
Vastaus yritykseltä OfficialStaunton
Wow! That’s one of the most incredible reviews we’ve ever received—thank you so much! We’re absolutely thrilled that you love your set and that it’s found pride of place as a centrepiece. It means a lot to hear how much you appreciate the craftsmanship and quality. We truly are passionate about what we do, and it’s amazing to know that passion shines through. Enjoy every game, and thanks again for your support!
– Carl at Official Staunton
Simple and efficient.
The company promised high quality goods and free delivery which is exactly what they did.I am a very satisfied customer.
25. marraskuuta 2024
Vastaus yritykseltä OfficialStaunton
Glad to hear you had a smooth and satisfying experience! We always aim to deliver exactly what we promise. Thanks for your support, and enjoy your chess set!
– Carl at Official Staunton
Beautiful chess set
Beautiful chess set, easy ordering online, easy payment and very prompt delivery
27. marraskuuta 2024
Vastaus yritykseltä OfficialStaunton
Thank you for your kind words! We're delighted you found the ordering process smooth and that your chess set arrived quickly. Enjoy your new set!
– Carl at Official Staunton
Very helpful service
Advice was volunteered to make sure the requested chess pieces matched the board size. Quick and efficient modification of the order and delivery.
Very pleased with the items received.
25. marraskuuta 2024
Vastaus yritykseltä OfficialStaunton
Really appreciate your feedback! We’re always happy to help ensure you get the perfect match. Glad everything worked out smoothly and that you're pleased with your set. Enjoy!
– Carl at Official Staunton
The Staunton Lewis Chessmen Are Magnificant
I treated myself to a Lewis Chessmen set after seeing the originals up close and personal at the British Museum in November 2024. The whimsical look on the faces of some of the pieces struck a chord with me, and I performed a Google search to see if larger sets were available online (the British Museum offered a small set in the souvenir shop). My search led me to Staunton and the rest is history - I bought a set and took it back to America with me. Their Lewis chessmen are magnificent and well worth the expense. If you are a chess player - or only display a set as a conversation piece - then you cannot go wrong with a purchase from Staunton.
3. marraskuuta 2024
Vastaus yritykseltä OfficialStaunton
What a fantastic story—thank you for sharing it! The Lewis Chessmen have such a rich history and unique charm, and it’s wonderful to hear that they resonated with you so much. We’re honoured that you chose our set to take back to America with you! Whether for play or display, we hope it brings you as much joy as the originals did when you first saw them.
– Carl at Official Staunton
Beautifully crafted
First time buying from Official Staunton. Beautiful little travel chess set, opens completely flat, excellent magnetic pieces. I'm excited to take it out with me and very impressed by the attention to detail.
Quick to deliver and well packaged. Thank you!
28. lokakuuta 2024
Vastaus yritykseltä OfficialStaunton
So glad to hear you’re happy with your travel chess set! The magnetic pieces and flat-opening design make it perfect for playing on the go. We really appreciate your kind words and hope you enjoy many great games with it. Thanks for choosing us!
– Carl at Official Staunton
Pleasantly surprised on receiving my…
Pleasantly surprised on receiving my chess board. Excellent quality, swift delivery, well packaged and good communication with sellers.
27. lokakuuta 2024
Vastaus yritykseltä OfficialStaunton
Great to hear you were pleasantly surprised! We’re delighted that you’re happy with the quality and service. Thanks for your support, and enjoy your chess board!
– Carl at Official Staunton
Vastaus yritykseltä OfficialStaunton
Glad you love the chess board! We appreciate your support and hope it serves you well for many games to come. Thanks for choosing us!
– Carl at Official Staunton
Quality product speedily delivered
30. syyskuuta 2024
Vastaus yritykseltä OfficialStaunton
Great to hear! We’re glad you’re happy with the quality and fast delivery. Enjoy your chess set, and thanks for choosing us!
– Carl at Official Staunton
Anegre/ maple board & 1972 English…
Anegre/ maple board & 1972 English pieces. The chess set was delivered on time and very nicely packaged. The overall quality was as described, but the chess box was actually better than I had imagined. However, the square at A5 looks as though the wood had a knot in it and I would have preferred a consistent appearance and some of the squares are not precisely joined at the corners. I wasn’t quite sure what to expect as it’s a natural wood product so I guess a few irregularities are inevitable. I do like the set, it looks lovely on my table.
4. lokakuuta 2024
Vastaus yritykseltä OfficialStaunton
Thanks for your honest and thoughtful feedback! We’re glad to hear you’re happy with the overall quality and that the chess box exceeded expectations. Natural wood does sometimes have slight variations, but we understand your preference for a more uniform appearance. It’s great to know the set looks lovely on your table—hope you enjoy many games with it!
– Carl at Official Staunton
Vastaus yritykseltä OfficialStaunton
Glad to hear that! Hope you enjoy it for many games to come. Thanks for choosing us!
– Carl at Official Staunton
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