Literally the worst app in existance. Look at the amount of people who have had their accounts banned for no reason. Personally, Ive created an account and use a VPN so you guys have absolutely no ide... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Terrible app. I listed multiple high quality items at reasonable rates and got zero requests or inquiries. The one and only time someone was interested in an item (after 2 weeks of listing) I drove... Näytä lisää
Worst scammiest website ever. Worse than craigslist. Used to be a bit better but as scammers get more sophisticated, it's nearly impossible to tell whether you are getting a scammer responding or i... Näytä lisää
Yritys on vastannut
This site/app has gotten even worse over last 6-months and become a dumping ground for endless advertising and scams. You can basically make 2-search selections and then have to sit through advertisem... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.
Yhteystiedot
Broadway 1425, 98122, Seattle, Yhdysvallat
- offerup.com
1,2
Huono
2 t. arvostelua
On vastannut 47 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Warning: Stay Away from OfferUp
OfferUp takes advantage of its customers and refuses to cancel accounts when requested. This led to my account going negative and incurring overdraft fees. Instead of canceling as asked, they respond with empty promises like, "We’ll call you," which is just a tactic to retain customers. To make matters worse, they billed me again without authorization.
Their ads are ineffective, and the app is now cluttered with intrusive pop-up advertising, making it frustrating to use. OfferUp only cares about their bottom line and shows concern for customers only when it benefits them. I strongly recommend avoiding this greedy company.
2. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi there,
I sincerely apologize for the negative experience you had while trying to cancel your OfferUp account. I understand your frustration, hopefully I can help clarify the situation.
Since we haven't received a reply with more details here on Trustpilot, we can't access your account information. The most common reason for unexpected charges is a subscription. Cancelling these happens directly through your App Store or Google Play account, not the OfferUp app itself. Please note that we are unable to cancel subscriptions on your behalf.
There's a helpful guide at the bottom of this article to assist you: https://help.offerup.com/hc/en-us/articles/16354037338900-Buying-a-monthly-listing-subscription
We value your feedback and want to ensure a positive experience. If you have further questions, please reach out to our support team through the methods listed on our Help Center: https://offerup.com/support/contact-us?article_id=360061946731
Take care,
Emma | OfferUp Support
En sus inicios era muy buena despues se…
En sus inicios era muy buena despues se volvio una basura
4. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Lui,
Thank you for your honest feedback. We're sorry to hear you feel OfferUp has declined in quality. It's disappointing to know we've fallen short of your expectations, and we're committed to regaining your trust and improving the platform.
I've sent you a request for more information. I'd like to follow up with you directly and learn more about the specific issues you've experienced on the platform. This will help us better understand where we've fallen short and how we can improve.
We value your past contributions to the OfferUp community and hope you'll give us another chance as we work to make things better.
Take care,
Emma | OfferUp Support
Extremely poor place to post items for…
Extremely poor place to post items for sale. Items that are scams and should be flagged are not. Legitimate items posted are. Extremely difficult to post. Posting Guidelines are vague.
3. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Hector,
Thank you for sharing your feedback with us. I'm sorry you've had a tough experience on our platform.
I sent you a request for more information so that I may follow up with you about your posting experience. My hope is to either provide direct assistance or gain a better understanding so we can pass your feedback along to our product team to address the issue. I'm also hoping to hear your thoughts regarding examples of where our posting guidelines could be clearer, which will help us make them more useful for you and the community.
Keeping our community safe is a top priority for us. We're constantly working on ways to improve our systems for detecting and removing fraudulent listings. We also encourage users to report any suspicious activity so our team can investigate. This helps us continuously improve our protection efforts.
Thank you again for taking the time to share your feedback with us. If there's anything you need help with, please feel free to email our team at support@offerup.com.
Take care,
Emma | OfferUp Support
OfferUp has lost their integrity. RIP.
Been using this for years as experiences and pricing is much better than greed of EBay and safer than Craigslist or FB Marketplace…but as with every good product, this company has lost it’s integrity and has become a GIANT TEMU and AD service, and littered with obvious scams. First, you have to struggle finding real products you’re searching for because there is no differentiation between them and ads. Then, when you win the lotto and find something you’ve been searching for, then you’ll be hit with a multitude of other ads. Their answer to everyone is simply to buy the ‘Premium Package’ to supplement their greed by double-dipping. It’s a shame, and as the old adage goes, All good things must come to an end. RIP OfferUp, you had a good run.
26. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Richard,
Thanks so much for sharing your honest feedback. I really appreciate you taking the time to write such a thoughtful review, especially given you've been a long-time user. It means a lot to us that you've been part of the OfferUp community for so long, and it definitely hurts to hear that you feel we've lost our way.
I understand your frustration about the ads and how they can make it harder to find what you're looking for. It’s definitely a balancing act for us — we want to keep OfferUp accessible to everyone, and ads are part of how we do that. They help us keep the core experience free and allow us to invest in things like safety features, new tools, and app improvements. I also hear you on the Premium subscription — I know it can feel like we're pushing it, and that's not our intention. We created it as an option for folks who prefer an ad-free experience and want some extra perks, but we absolutely want the core OfferUp experience to be valuable for everyone, regardless of whether they subscribe.
I also want to acknowledge your concern about scams. Keeping our community safe is a top priority for us, and we're constantly working on ways to improve our systems for detecting and removing fraudulent listings. We also encourage users to report any suspicious activity so that our team can look into it; scammers are always evolving, and this helps us stay one step ahead.
We value your perspective, and I’ll be sure to share your feedback with our product and engineering teams. We’re always trying to find ways to improve our platform, and input like yours helps us prioritize what matters most to our users.
It's tough to hear that you feel we've lost our integrity, and I want to assure you that’s not something we take lightly. We genuinely appreciate you being part of the OfferUp community, and we hope you'll stick with us as we continue to work on making the platform better.
Take care,
Emma | OfferUp Support
What on earth has happened to Offerup…
What on earth has happened to Offerup since late November 2024. Not one sale in December since the shipping rates went up. They never answer any request from a seller. I,m very disappointed with this app. I sold pretty good all year long, as of late November not one sale has come in. I don,t know if my account has been suspended or what? But all I know is not one inquiry has been done.
1. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi there,
I'm sorry that you've experienced a lack of sales this month. I've sent you a request for more information and would be happy to look into this for you.
Take care,
Emma | OfferUp Support
Just wanted you to know that your site…
Just wanted you to know that your site has turned trash especially the garbage cars posted for sale all garbage
24. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Summer,
Thank you for taking the time to share your thoughts. We're always looking for ways to improve, so any further details or examples you can provide would be helpful as we work on enhancing the car listings section. Our team is actively monitoring listings, and we encourage you to report any suspicious or inaccurate posts for them to review. I've also requested more information from you so I can follow up via email and investigate the specific listings you mentioned.
Take care,
Emma | OfferUp Support
I’ve been using this app for years and…
I’ve been using this app for years and it is more and more becoming a waste of time. People want you to give you the items for free, they often do not show for meetings after you have given them your address and OfferUp does not note that on people’s profiles. It’s all about ads, ads, ads, ads and money $$$ anymore for this site. I’ve had high quality items posted for months with nothing and listed for dirt cheap. This app has zero traffic it’s obsolete I think I’m gonna delete it soon.
21. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Eric, thanks for taking the time to share your feedback with us. I understand how frustrating it must be to experience no-shows and not see your items selling, and I'm sorry to hear you've had this experience. I'd like to touch on each of your concerns.
Meeting up with buyers and sellers is a key part of the OfferUp experience, and we want every interaction to be positive. Before meeting up, check a user's profile for ratings and reviews to get a sense of their reliability. For your safety, we always recommend meeting in a public place with good lighting, plenty of people, and ideally, camera surveillance. Avoid meeting at your home. If a buyer or seller doesn't show up at your agreed-upon time and place, please report them in the app.
I totally understand how ads can be frustrating. Ads allow us to keep the core OfferUp experience free and help us invest in new features to make the app even better. If you’d prefer an ad-free experience, we do offer a subscription option called Premium that includes other benefits, as well.
I am sorry to hear your items haven't moved yet. If these listings are under 20lbs, be sure to enable shipping if you haven't already. Your listing will be viewed not just locally but by shoppers nationwide. We're also constantly working to increase user engagement and connect buyers and sellers.
Thank you again for sharing your feedback — I'll be sure to pass your thoughts along to the right teams. We’re always working to improve the experience, and input like yours helps guide those changes.
Take care,
Emma | OfferUp Support
greedy thief’s now they r charging for…
greedy thief’s now they r charging for ads :)) and they will block your account for funny reasons even if u have 1000000 all positive reviews and they will not block criminals accounts which is they r posting all day long illegal items and OfferUp allows them to run the show.Do not trust OfferUp .
17. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hey there!
Thank you for sharing your thoughts with us. We really appreciate your feedback! We understand that some of the recent changes with ads and account management can be a bit frustrating, and we want to assure you that we’re committed to creating a safe and enjoyable marketplace for everyone.
If you have any specific concerns about your account or if you’ve noticed any suspicious activity, please don’t hesitate to get in touch with our customer support team. We're here to listen and help you out!
Thanks again for reaching out, and we hope to make your experience with OfferUp a positive one!
Warm regards,
Avery
Every time I try to contact or make an…
Every time I try to contact or make an offer I don't get a response from seller and, they keep having the item for sale for months. I wish offerup will discontinue long term adds that doesn't responde.
13. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Javier,
Thanks for sharing your experience with unresponsive sellers. I'm really sorry that you didn't hear back about your offer, I understand how discouraging that can be.
To provide some insight, there are a few reasons this might happen — users may turn off notifications, stop using the app without removing their listings, or simply not reply to offers. While we can’t penalize users for not responding to offers, please know that inactive listings are eventually archived to help keep the marketplace current.
To save yourself the hassle, I recommend looking out for the Responsiveness tag on a seller’s profile. This indicates how quickly they typically reply and can help you connect with someone more likely to respond promptly. You can learn more about it here: https://help.offerup.com/hc/en-us/articles/360032336491-About-reputation
Thank you again for leaving a review and sharing your feedback. I’ve made sure to pass it along to the team.
Take care,
Emma
OfferUp Support
Offer up is just a TEMU add anymore
Offer up is just a TEMU add anymore . Not sending any money overseas . I wish it would just stop with foreign adds
10. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi there,
Thank you for your feedback and for being a part of the OfferUp community! We really appreciate you taking the time to share your thoughts with us.
I completely understand that ads can be distracting, but they help us keep the app free for most of our users. I’ve made sure to share your feedback with the team.
If you’d prefer an ad-free experience, our Premium plan includes that and other exclusive benefits. You can even try it free for 3 days to see if it’s the right fit for you. Learn more here: https://help.offerup.com/hc/en-us/articles/10542076242964-About-OfferUp-Premium
We’re always looking for ways to improve and value input like yours. Thank you again!
Take care,
Emma
OfferUp Support
Account deleted for no good reason.
I used to sell locally on OfferUp. Then, with 743 5-star reviews under my belt, my account got deactivated without warning or reason given. For six months I tried to get it back and I got a number of meaningless prefab responses. OfferUp simply refused to solve the problem. Customer service at this company is non existent. It is clear though that scammers seem to have unrestricted access. Too bad I can't less than one star.
5. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Reno,
Thank you for sharing your experience, and I’m truly sorry for the challenges this situation has caused. I understand how important your account—and the trust you’ve built with your 743 5-star reviews—must be to you.
I wanted to follow up and let you know I’ve emailed you directly regarding your account under ticket #103388024. From our end, your account is active and not disabled. The email includes instructions to reset your password and regain access, which should resolve the issue. If you encounter any difficulties or still can’t access your account, please reply to my email.
I hope this helps clarify things, and I’d love for you to consider rejoining OfferUp.
Take care,
Emma
OfferUp Support
Purchased a Painting - Received a Magazine Page
I wanted to share my negative experience when using Offer-Up for the first time.
I had purchased a painting and received a magazine page. Additionally, the glass in the frame was broken. I reported the issue within the 2 days “Protection” time window. Offer-Up provided a label but because I was not able to send it back within 7 days, they are advising me now I am not eligible for refund.
I am putting it out there if someone else received items that were not as advertised. In my case, it was a framed magazine page !
Republic Act No. 7394 was enacted primarily to protect the consumers against hazards to health and safety, and against deceptive, unfair and unconscionable sales acts and practices.
No return policy will be applicable in case of fraudulent activities but yet, Offer-Up does not want to take the responsibility.
23. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
We understand your frustration with the recent experience you had with our platform. We strive to provide a safe and secure marketplace for our users, and we are disappointed to hear that your purchase did not meet your expectations.
We appreciate you bringing this to our attention and will review your case to ensure we are upholding our commitment to providing a positive experience for all our users.
Worst scammiest webste ever
Worst scammiest website ever. Worse than craigslist. Used to be a bit better but as scammers get more sophisticated, it's nearly impossible to tell whether you are getting a scammer responding or if you want to buy, whether the item being sold is by a scammer. I've had absolutely zero luck doing buying or selling.
Total waste of time.
You're better off doing fb marketplace which is a tad bit better.
Beware! Scammers CONGREGATE here.
31. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Claudia,
I'm sorry to hear about your experience with our platform. I can understand how frustrating it must feel to navigate the buying and selling process when scammers make it more challenging. Keeping our community safe is our top priority; we actively ban accounts that violate our guidelines and continuously update our procedures to address evolving challenges.
Here are a few tips to help you stay safe on OfferUp:
- Check a seller’s or buyer’s verifications, such as phone, email, and TruYou, as well as their ratings and reviews.
- Trust your instincts and back out of the sale or purchase if something doesn't feel right.
- Report any concerning behavior so we can take steps to improve the experience for everyone.
I truly hope your next experience with OfferUp is more positive. We’re here to support you along the way!
Take care,
Emma
OfferUp Support
DON’T CLICK ON THE 3 DAY FREE TRIAL!!!
DON’T CLICK ON THE 3 DAY FREE TRIAL!!!! Is merely a scam! They immediately charge u $19.99 and u are left wondering how they got your charge card information!!! They told me they get it from Apple Pay. Plus, u can’t cancel. Nowhere to cancel! Here is my OfferUp request number which is useless because u get no refund. In case anyone starts a class action suit I want to join in. Support Request # 103062920.
27. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Patrick,
Thank you for sharing your experience with us. I’m sorry to hear about the frustration you’ve encountered with the Promote Plus trial.
After reviewing your account and chat history, it looks like you signed up for the 3-day free trial on Nov 23rd. To activate the trial, a card on file with the App Store is required, and it’s important to cancel before the trial ends to avoid being charged. Since the subscription wasn’t canceled by Nov 26th, your card was charged. Please know that we don’t have access to your card information, as that’s managed through the App Store.
If you haven’t already, you’ll need to cancel your subscription directly through the App Store, as we’re not able to do that on your behalf. Our support agent shared the steps for managing your subscription with you via email this past Thursday, Nov 28th. After you’ve successfully canceled, your Promote Plus subscription and the associated benefits will remain active until they expire on Dec 23rd.
We truly aim to provide the best support and a positive experience for all our users, and we kindly ask that all communication stays respectful. Our team works hard to assist everyone, and we want to ensure a pleasant environment for everyone involved.
I hope this helps clear up any confusion. Please follow up with us on your support ticket if you have any lingering questions.
Take care,
Emma
OfferUp Support
I was informed yesterday that my item was deleted …
I was informed yesterday that my post for selling an Antelope taxidermy head was deleted due to their Prohibited Items Guidelines but yet 2 other “same” items remain for sale. Offer Up explained you are not allowed to sell, gift, rehome or adopt LIVE animals. This Antelope was hunted legally with a valid hunting license. No where on my posting description do I imply that it is a live animal. I listed as wall decor. Antelope are not endangered.
I expressed my concern that they may be using an artificial intelligence algorithm to locate questionable items on their platform and should have a human review each case before they arbitrarily delete the post.
I addressed the issue with them via email and reported the other 2 similar items and told them I would file a complaint with the
FCC if they didn’t remove the other posts,
they threatened me that they would close my account if I continued to comment or complain.
I feel that my item was tastefully posted, it is a beautiful piece of artwork and was listed at a reasonable and fair price.
I agree with others that have posted that some items are shown in poor context, dirty, used and/or just disgusting.
While OfferUp is operating a commercial platform they should have resources in place to reach out to Sellers and give them a chance to rewrite descriptions/headings before they delete posted, legal, items. There are many other
platforms like Craigslist, Facebook Marketplace that are very good competitors that look forward to your business.
Please look into those other companies if you are dissatisfied with the OfferUp platform.
If your item is fairly priced, try these other avenues of selling.
Or have a really good Garage Sale!
Good Luck
25. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Candace,
Thank you for taking the time to speak with me directly about your experience. I appreciate your receptiveness and the opportunity to address your concerns.
I want to sincerely apologize for the wrongful removal of your listing and the confusion caused during this process. After reviewing the situation with our team, we confirmed that your pronghorn antelope listing complies with our guidelines and have restored it.
Thank you again for bringing this to our attention. We truly value your feedback and are glad we could resolve this for you.
Take care,
Emma
OfferUp Support
Banned on OfferUp, don’t know why
I received notice that I’m being banned from OfferUp for somehow violating community guidelines and posting rules. I have no idea how I violated anything. The only thing I can think of is the background choice I used to post some hand me down’s from my daughters clothes. I used Pixel cut to make a prettier background to post some hand me downs children’s clothes. I made sure to edit out the Pixel cut logo from the background pic. So I’m super confused as to how I violated anything and the email was unprofessional after I asked how did I violate anything upon which they wouldn’t elaborate, but after reading all the reviews NOW, it’s best it happened now rather than later or else I would’ve gotten scammed. Just wish I read the reviews earlier. OfferUp is absolute trash.
22. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Emma,
Thanks for sharing your experience. I understand how confusing and frustrating it must feel to lose access to your account without clarity on the specific reason.
While I can’t go into the details of individual account reviews publicly, accounts are sometimes removed due to inconsistencies in profile details and/or listings. OfferUp’s guidelines are in place to help create a safe and trustworthy community for all users, and we appreciate your understanding in this matter.
If you have additional questions, please follow up with our support team directly.
Warmly,
Emma
OfferUp Support
CS is so horrible and frustrating I’m a…
CS is so horrible and frustrating I’m a seller on offer up and tell me why you already gotten my money and the buyer already reviews the order within the 2 days space and it’s almost 2 month now and I am still yet to get paid for the item this is been going on and it need to stop I need my money
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Phunmi,
Thanks for sharing your contact info so I could look into this for you. I see you recently chatted with one of our support agents, and the good news is your payment successfully went through on November 25th!
Occasionally, payouts can hit a snag due to banking info needing an update or other factors. If you ever notice a delay, we’re always happy to take a closer look and help get the wheels turning (and money flowing!) smoothly again.
You mentioned a having tough experience with our customer support, but I couldn’t find any other messages within the last few months associated with your email. If there's an instance I'm not seeing, we would like to know about it. Please follow up with us via email.
Thanks for your patience, and I hope this clears things up.
Take care,
Emma
OfferUp Support
Empty delivery, not reliable
Worst experience after using them many times and still using them, but I bought something for $35 that the only thing I received was an empty bubble envelope! I contacted offer up many times and explained everything and didn’t do anything, saying that the 2 day inspection period had ended and that was only for merely hours and gave them all the evidence and stuff never did anything
19. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Thank you for bringing this to our attention. I’m sorry to hear about your experience with receiving an empty package and for the frustration caused by the lack of support during your initial contact with us. I appreciate you providing your account information so I could investigate and resolve the issue. I’ve also sent you an email directly to share more details about the resolution.
We’re grateful to have you as part of the OfferUp community and value that you took the time to share your thoughts with us. If you have any further concerns, please don’t hesitate to reach out — we’re here to help!
Warm regards,
Emma
OfferUp Support
Don’t give them your credit card…
With all the One star reviews I think all of us need to get together and file a class action lawsuit against this company. They are not transparent. They do not want to be helpful in anyway form you’re talking to them they send you a link you click on it. You’re lucky if you get a second to review it this is not the way to run a business class action lawsuit is the way to go?
Don’t give them your credit card because they charge it claiming to give you a three day free trial. Put OfferUp out of business they are not legitimate or transparent. There’s no way to get a hold of them.
14. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hi Terry,
At OfferUp, we strive to create a reliable and friendly marketplace for everyone. When signing up for a promotion subscription, you are granted a 3-day free trial. If not canceled within the 3-day period, your card is charged for a monthly subscription. If you have any concerns about charges or questions about our services, we’d love to help!
Please contact our customer support team through the app or our website anytime, and we’ll do our best to assist you.
I miss let go OfferUp is a total joke I…
I miss let go OfferUp is a total joke I keep receiving messages about items for sale that I am selling myself that they want me to buy everyday I get a new message from OfferUp of listings of things that are similar to what I'm selling now why would I want to buy those things if I'm trying to sell those kind of things myself Don't use this app it is terrible
12. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OfferUp
Hey Shawn,
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating it can be to receive notifications that don't align with your selling goals. Our aim is to provide a platform that effectively connects buyers and sellers.
We'll consider your concerns as we improve our service and notifications. If you have any other suggestions or need assistance, please contact our support team. Your input is invaluable to us, and we appreciate your patience.
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