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OFFCUTS Shoes Arvostelua 303

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TrustScore 3.5/5 tähteä

3,3

Kenkäkauppa
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Kirjoita arvostelu

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

5* shop - after reading reviews was a bit hesitant about ordering but gave it a go as I order from Office too. Ordered pair of Birkenstocks on Thursday evening, Friday shoes were shipped with DPD and... Näytä lisää

Saanut 1/5 tähteä

I ordered a pair of shoes - that weren't cheap at all - from this online store Offcuts, and days ago the delivery company - Yodel - emailed me saying it had been delivered, but I haven't received an... Näytä lisää

Saanut 5/5 tähteä

After reading reviews about returning purchases I was sceptical about buying from this site but took the chance. So glad I did. I bought Ugg goldenstar sandals which retail at £110 on all other sites... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Usually love Offcuts but this has been severely marred with recent experience-sent odd shoes and still waiting for a refund 6 weeks after being promised one! Over 15 emails sent, repeatedly being ask... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kenkäkauppa

Yrityksen kirjoittama

OFFCUTS is the sister brand of high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles. We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available! Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.

Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

303 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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On vastannut 57 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää
Saanut 1/5 tähteä

Total incompetence

I purchased a new pair of women's trainers on 16 May. Two pairs of men's trainers arrived instead.

One whole month and 13 emails later: No trainers; No refund; No apology; 3 failed pick-ups of the men's trainers by Yodel; and no way of escalating to a senior manager to resolve.

And now I am told that I will not get a refund until an unknown gentleman returns my misdirected order too.

Looking at the one star reviews this company clearly has major problems in its operations that have gone on for years.

15. kesäkuuta 2023
Oma-aloitteinen arvostelu
OFFCUTS Shoes-logo

Vastaus yritykseltä OFFCUTS Shoes

Hi

Thanks for your feedback. We're sorry to hear that this has been your experience at OFFCUTS. We always strive to provide an excellent service and so we deeply regret the inconvenience caused and the frustration you experienced throughout this process.

We can see that a free collect plus return label has been provided for you. When we can see that your order has been returned we can arrange to refund this order for you.

Again we offer our sincerest apologies for this error and as we arrange your refund, please let us know if you have any further questions as support will always be available until this has been resolved for you.

Kind regards

OFFCUTS Team

Saanut 1/5 tähteä

Absolutely horrific experience. Just avoid them

I would give zero.
This may be a scam company or having a bad week but my order has still now been delivered on a next day service. It’s been 4 days.
They keep saying there is an address issue with Yodel. Which is nonsense because I’ve confirmed it 2 times already.
Offcuts have no telephone so be warned. You need to wait 24 hours for them to email you back.
If you want a smooth process that’s hassle free just pay the extra £10 and buy them in a shop.

2. kesäkuuta 2023
Oma-aloitteinen arvostelu
OFFCUTS Shoes-logo

Vastaus yritykseltä OFFCUTS Shoes

Hi , thanks for your feedback.

We're sorry to hear that you've had this experience with us. As Yodel are now returning the parcel back to us, a refund has now been processed for you.

Unfortunately there are rare occasions like these were the courier is unable to deliver the parcel successfully and so it is out of our hands.

Our customer service team is available Monday – Friday 9am to 5pm and Saturday 9.30am to 4pm.

Again, we apologise sincerely for the inconvenience this issue has caused.

Many thanks

OFFCUTS Team

Saanut 5/5 tähteä

Many thanks given to Offcuts shoes

What a fantastic way to help the Unemployed people of the UK in these times of hardship. Depending on the grade you require they do an ingenious way of grading the footwear to be sold. I have purchased 2 pairs of trainers the last being an off-white pair of Adidas
hi-tops, and they are brilliant, really comfortable. I know where to come the next time. An Easy website to maneuver through and the secure payment is brilliant. Many thanks given to Offcuts shoes 10/10.

25. toukokuuta 2023
Saanut 1/5 tähteä

wrong shoes on the box not the ones io…

wrong shoes on the box not the ones io ordered paid for express delivery only to receive the wrong sandals could not reorder the ones i wanted as they wrer out of stock

24. toukokuuta 2023
OFFCUTS Shoes-logo

Vastaus yritykseltä OFFCUTS Shoes

Hi.

Thanks for your feedback. We're really sorry to hear that this has been the case. We can see that a free return was arranged for you. When we have received your return we can refund your order in full.

We apologise sincerely for the inconvenience this has caused.

Many thanks

OFFCUTS Team

Saanut 1/5 tähteä

Customer Service is Appalling

I received an incorrect pair of shoes, so I returned them and contacted the company to see whether I was going to get the original pair I ordered or a refund. I received no apology for the mistake and the customer adviser I dealt with was incredibly rude and not interested in resolving the error. He then tried to say they'd not received the shoes back (luckily I had proof they had been delivered and signed for by OFFICE). This could have been really easily rectified by an apology for the error and an explanation of whether I was going to get the shoes I ordered. No apology was ever given, I was eventally refunded without an explanation but then I had to chase them again to get my return postage refunded! Appalling customer service! This was my first time shopping with OFFCUTS and I won't be returning.

26. toukokuuta 2023
Oma-aloitteinen arvostelu
OFFCUTS Shoes-logo

Vastaus yritykseltä OFFCUTS Shoes

Hi Fran ,

We sincerely apologize for the inconvenience you experienced with us. It was never our intention to send you the wrong pair of shoes or provide inadequate assistance. We deeply regret the lack of communication you have experienced and the need for you to chase us for the refund.

Although your return was confirmed by the courier as delivered, we still have to follow an internal returns process which we advise can take up to 7-10 days.

We take customer feedback seriously and we make it our focus to address issues like these on the rare occasion that they arise. We appreciate your understanding and hope you will give us another chance to serve you in the future.

Kind Regards
OFFCUTS Team

Saanut 1/5 tähteä

Have bought several times …

Have bought several times and never had to return an item. However my last order included sandals that were too badly scuffed, more so than description. So I wanted to return. I have just read the return policy and unlike others the postage is on you and there is no return bar code so I would have to record delivery in order to have proof I posted item in case it does not get to destination. By the time I have done this, having already paid a delivery charge the cost would be the same price as the sandal. Will not be buying again as the return policy is not up to par.

12. toukokuuta 2023
Oma-aloitteinen arvostelu
OFFCUTS Shoes-logo

Vastaus yritykseltä OFFCUTS Shoes

Hi Corlet

Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced with your recent order and sincerely appreciate your previous purchases.

We understand your frustration regarding the condition of the sandals and the return process. Our aim is to provide a seamless shopping experience, and we take your concerns seriously. We continually strive to improve our policies and procedures to meet the expectations of our valued customers.

Regarding the return process, we acknowledge your feedback on the postage cost and the absence of a return bar code. We will definitely take this into consideration when reviewing our return policy in the future. We appreciate your suggestion about providing a return bar code for easier returns and will evaluate its feasibility.

In the meantime, please be assured that we are committed to addressing any issues with our products and ensuring that our customers are satisfied.

We hope that you will reconsider and give us another opportunity to serve you in the future.

Many thanks
OFFCUTS Team

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