Vastaus yritykseltä Odds96

18.2.2025

Dear Indra,

We understand your frustration, and we sincerely apologize for the delay.

Normally, withdrawals at Odds96 are processed within 4 to 48 hours, depending on the banking system. However, in this particular case, there was unexpected maintenance on the payment provider's side, which caused an unfortunate delay. This is an exception rather than the rule, and we truly regret any inconvenience caused.

As a gesture of apology, we’d like to offer you a Special Deposit Cashback Bonus! To claim it, please reach out to our support team at support@odds96.com or via live chat.

We appreciate your patience and hope to make it up to you!

Best regards,
Odds96 Feedback Team 🎰💵✨🎁

Vastaus yritykseltä Odds96

18.2.2025

Dear Sultan,

We’re sorry to hear about your experience. Unfortunately, we didn’t receive any response from you to help us identify your account and assist further.

Just to clarify - Odds96 is a fully licensed and regulated platform under Curacao laws, and we have thousands of happy players from India and around the world enjoying our games daily.

If you ever decide to reach out, our support team is always here to help at support@odds96.com or via live chat.

Best regards,
Odds96 Feedback Team 🎰🔍💎

Vastaus yritykseltä Odds96

18.2.2025

Dear Gulshan,

We get it — playing can be a rollercoaster! Sometimes you’re up, sometimes you’re down, but that’s all part of the thrill. Who knows? Maybe your next big win is just around the corner!

At the end of the day, gaming should be about fun and entertainment. If you ever have any concerns, feel free to reach out to our support team at support@odds96.com or via live chat — we’re always here to help!

Best regards,
Odds96 Feedback Team 🎲🔥💰

Vastaus yritykseltä Odds96

8.1.2025

Dear Janani,

Thank you for reaching out.

After reviewing your case thoroughly, it was confirmed by our Verification Team that multiple accounts were created and used on the same device. This violates our policy of allowing only one active account per person, which is in place to maintain a fair and enjoyable platform for everyone.

We understand this might be frustrating, but these rules are in place to ensure a safe and trustworthy experience for all our players.

Best regards,
Odds96 Feedback Team 🎲✨🌟

Vastaus yritykseltä Odds96

18.2.2025

Dear Irfan,

Thank you for your feedback.

After conducting multiple cross-checks, we can confirm that we have never received this payment. We understand this situation may have caused frustration, but as there was no transaction on our end, we were unable to process any further action.

If you still have concerns, we recommend checking with your bank for further clarification. Our support team remains available at support@odds96.com or via live chat if you need any additional assistance.

Best regards,
Odds96 Feedback Team 🎰🔍💡

Vastaus yritykseltä Odds96

23.3.2025

Dear Jithin,

Thanks for your feedback!

Glad to hear you're enjoying the game 🎮 If you ever have suggestions or questions — feel free to reach out to our support team anytime.

We’re here to keep your experience smooth, fun, and rewarding 🏆🕹️✨

Best regards,
Odds96 Feedback Team 🎰🚀💡

Vastaus yritykseltä Odds96

19.12.2024

Dear Mohankumar,

Thank you for sharing your experience with us.

We understand that losing can feel frustrating, but remember — in gambling, sometimes you win, sometimes you lose. Who knows? Your next big win could be just around the corner! 😊

Regarding bonuses, we recommend joining our Telegram channel where we announce daily bonuses and free spins. Don’t miss out on these exciting opportunities!

You can join here:
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We value your trust and hope to see you enjoying our platform again soon. If there’s anything else we can assist with, please reach out to us at support@odds96.com or via live chat.

Best regards,
Odds96 Feedback Team 🎰✨

Vastaus yritykseltä Odds96

19.12.2024

Dear Kaur,

Thank you for sharing your concern with us.

After a thorough review and contacting our payment service provider, we can confirm that the deposit of 300 INR was never received on our end. Additionally, we observed that the bank statement you provided did not include any UTR (Unique Transaction Reference), which is necessary for us to locate and allocate your deposit.

We recommend that you reach out to your bank to verify the transaction and obtain the UTR. Once you have this information, please share it with our support team at support@odds96.com, and we’ll investigate further to assist you promptly.

We understand your frustration and want to assure you that we are here to support you through this process. Please don't hesitate to reach out if you have any further concerns.

Best regards,
Odds96 Feedback Team 💳✨

Vastaus yritykseltä Odds96

19.12.2024

Dear Prince,

Thank you for sharing your feedback and thoughts! 😊

You’ve perfectly captured the spirit of gaming — sometimes luck is on your side, and you win big, while other times, the results don’t go your way. It’s all about enjoying the journey and the thrill of the game!

We’re glad you find the game good, and we hope you continue to have exciting moments on our platform. If you ever have questions or need support, feel free to reach out to us at support@odds96.com or via live chat.

Wishing you lots of luck and unforgettable wins ahead! 🍀🎰

Best regards,
Odds96 Feedback Team 🎲✨

Vastaus yritykseltä Odds96

19.12.2024

Dear Dip,

Thank you so much for your kind words and for sharing your positive experience with Odds96! 😊

We’re thrilled to hear that you find our platform wonderful and are satisfied with the system. Your feedback inspires us to keep improving and delivering the best gaming experience possible.

If you ever have any suggestions or need assistance, feel free to reach out to us at support@odds96.com or via live chat. We’re always happy to hear from our valued players!

Looking forward to seeing you enjoy more on our platform. Wishing you lots of fun and luck! 🎰✨

Best regards,
Odds96 Feedback Team 🎲💚

Vastaus yritykseltä Odds96

3.12.2024

Dear Prerit,

Thank you for your feedback — we truly appreciate you taking the time to share your experience.

We’d like to clarify that 99% of withdrawals are processed within minutes. However, on rare occasions, delays can occur due to unforeseen circumstances. We are constantly working to ensure that all transactions are as fast and seamless as possible.

Regarding the referral bonus, we are thrilled to hear your enthusiasm! It’s one of the features we receive regular feedback about, and we’re happy to know players like you are excited for it. Your excitement tells us you enjoy the platform, which means the world to us. We’re pleased to share that a referral program is coming soon — stay tuned for updates!

Thank you again for your patience and support.

If there’s anything else we can assist you with, feel free to contact us directly at support@odds96.com or via live chat.

Best regards,
Odds96 Feedback Team 🎉💵✨

Vastaus yritykseltä Odds96

3.12.2024

Dear Ritesh,

Thank you for bringing this matter to our attention.

After a detailed investigation, we have confirmed that your deposit of 4200 INR on 11/11/2024 was not credited because the payment did not go through successfully.

From the bank statement you provided, we can see that the payment was refunded to your account. We regret that this information was not clarified sooner and apologize for any inconvenience caused during this process.

If you need further assistance or have any questions, please don’t hesitate to reach out to us directly. We’re here to help.

Best regards,
Odds96 Feedback Team 🎰💫

Vastaus yritykseltä Odds96

30.10.2024

Dear Kaushal,

Thank you for your feedback.

We understand the importance of timely deposits, and we’re sorry for any inconvenience you experienced.

We see that your deposit, made at 4:58 PM, was successfully credited at 11:37 PM, which is within our 24-hour timeframe for deposit processing. While we strive to credit all deposits within minutes, there are instances where additional verification with our payment provider is necessary to ensure everything is accurate.

We are continuously working to improve our processing times, and your feedback helps us in these efforts. If you have any further questions or need assistance, feel free to reach out to us at support@odds96.com or through our chat feature.

Best Regards,
Odds96 Feedback Team 🎰💸💬⚡

Vastaus yritykseltä Odds96

30.10.2024

Dear Sanjana,

Thank you for your feedback.

We understand that bonus requirements can sometimes be complex, and we’re sorry for any frustration you’ve experienced with the withdrawal process.

As per our records, you were awarded 100 free spins, each valued at 50 INR, resulting in winnings of 11,500 INR. To comply with our wagering requirements, these winnings must have been wagered above x1.1 to be eligible for withdrawal, according to our Terms of Service.

Unfortunately, as the wagering requirement was not fully met, the winnings were voided according to our Terms of Service, which we communicated through both chat and email.

Please note that threats of negative reviews will not alter our decisions. We fully comply with our Terms of Service and apply these terms fairly to all players.

We are continuously reviewing our bonus terms to ensure transparency, and your feedback helps us improve this process. If you have further questions or need additional assistance, please don’t hesitate to contact us at support@odds96.com or through our chat feature.

Best Regards,
Odds96 Feedback Team 🎲💰🎯🕹️

Vastaus yritykseltä Odds96

30.10.2024

Dear Chaithanya,

Thank you for sharing your feedback!

We pride ourselves on offering the widest sports betting coverage, especially in cricket, along with an exciting collection of slots and live dealer games. Our goal is to provide an amazing experience for all our players, and we're glad you’re enjoying it.

If you ever have any questions or need assistance, don't hesitate to reach out!

Best Regards,
Odds96 Feedback Team 🎉🏏🎰💬

Vastaus yritykseltä Odds96

20.10.2024

Dear Nitin,

As mentioned in our previous emails and responses, we have already communicated with you regarding the closure of your account. We have also explained that this decision was made due to a violation of our Terms of Service, specifically related to multiple accounts (Clause 1.6.1.9).

We understand this might be frustrating, but we want to emphasize that the decision is final, and we have already provided all necessary information.

For any further clarification, please refer to the emails we have sent you.

Best regards,
Odds96 Feedback Team 🎮💸💬⚡