Extremely frustrating experience. My mobile SIM became PUK locked, but after Octaplus exited the UK market I have been unable to get support or even identify who is responsible for my mobile service.... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Näytä lisää
Yritys on vastannut
Internet installation on time and very smooth transition, today phone porting completed, thanks to Kananka, now just waiting for tv box to be delivered to finish the installation. Overall the whole pr... Näytä lisää
Yritys on vastannut
I’ve been with Octaplus for a few years now, and they have been pretty amazing. They keep me informed about what’s going on within the company, and what’s happening in the future. Genvil asked if I co... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Octaplus: Internet | Phone | TV
Yrityksen kirjoittama
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Yhteystiedot
124 City Road, Fergusson House, EC1V 2NX, London, Yhdistynyt kuningaskunta
- 0333 772 9009
- octaplus.co.uk
3,6
Keskitasoinen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 36 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Rang to get details for setting my own…
Rang to get details for setting my own router was promised to it will be emailed but wasnt. Rang the second time was on hold for 15min when it was answered the agent didnt speak and then the phone connection was dropped not good on the first day. will ring again.
Rang a again spoke to the same lady, this time I received the details and was able to get on line with my router
18. syyskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Abdul,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you.
We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Russell,
Thank you for taking the time to share your review. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Ari,
Thank you for taking the time to share your review. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Quick response to my phone call and…
Quick response to my phone call and soon sorted the problem out. Thank you
16. syyskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Sandra,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Been with octaplus broadband for 24…
Been with octaplus broadband for 24 mouths with hardly any problems so that's why I have stayed with them for another 18 mouths and everything think went well and even did a price match so what can I say very very happy
15. syyskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Michael,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Tech Support
So after my experience this afternoon, my internet went out and I was able to speak with Tech support and the operator was outstanding!! He was able to get me back online instantly. I cannot thank him enough for the help. Will speak with customer service for the final resolve to find out what happened.
14. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi DJ,
Thank you for taking the time to share your experience with us. We're really proud of our team, and it makes us smile to know they're making a difference.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
Happy with everything
Was connected very quickly without any problems and so far pleased with the Broadband speed and the WiFi coverage which appears to be over the whole house which is quite a large 4 bedroom
12. syyskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi John,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
10 days ,
10 days ,, connected without Internet " just because I said tham will not continue my contract.
Avoid!!!
13. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Gunay,
Thank you for your feedback. We appreciate you taking the time to share your experience with us.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to using your feedback to improve our services and prevent similar issues from happening in the future.
Kind Regards,
Team Octaplus
Internet speed
Iv been happy with your service so far so I upgraded my internet speed but to be honest there’s no difference of which I can tell
5. syyskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Rose,
Thank you for taking the time to share your feedback. We're glad to hear you have enjoyed our service.
We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
Avoid worst service around isp related
Avoid numours problems horrific service offline more then online customer service is zero never response left me with broken internet for days so avoid for sure
9. huhtikuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Ashley,
Thank you for your feedback. We appreciate you taking the time to share your experience with us.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to using your feedback to improve our services and prevent similar issues from happening in the future.
Kind Regards,
Team Octaplus
What a difference in service in the…
What a difference in service in the last 3 months. Very impressed with our service, all issues sorted without fuss and a friendly approach!! Keep up the good work improving your service to your clients. Thank you again to Vranda and the Octoplus team.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Iain,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
We'll be sure to pass along your kind words to Vrunda.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
The engineer was fantastic they was…
The engineer was fantastic they was polite and very helpful
11. syyskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Barry,
Thank you for taking the time to share your experience with us. We're really proud of our team, and it makes us smile to know they're making a difference.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
The customer service with Kaneka was…
The customer service with Kaneka was great. Got the internet working again, but I am still struggling to get the same coverage on my premises that I had with the previous supplier. I wonder if a different router would solve the problem.
11. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Colin,
Thank you for taking the time to share your experience with us. We're really proud of our team, and it makes us smile to know they're making a difference.
We'll be sure to pass along your kind words to Kanaka.
We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
I would like to mention Siddhi who…
I would like to mention Siddhi who helped me resolve my install date and engineer visit and get things back on track. Top class customer service 👌🏽
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi SL,
Thank you for taking the time to share your experience with us. We're really proud of our team, and it makes us smile to know they're making a difference. We'll be sure to pass along your kind words to Siddhi.
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Team Octaplus
They kicked me out literally after 18…
They kicked me out literally after 18 months. So I had 27 pounds a month for 900Mbps now the offer is 25 pounds for new customers. But for me on renewal they asked 32 pounds. I asked them to keep it like it is without renewing and they refuse. Renewal on more expensive price than old or new offer.
I had to move to other company.
24. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Gabriel,
Thank you for your feedback. We appreciate you taking the time to share your experience with us.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to using your feedback to improve our services and prevent similar issues from happening in the future.
Kind Regards,
Team Octaplus
Fast helpful service.
WiFi went off & got in touch with Octaplus. Very friendly & helpful. They got in touch with ms3 who sent an engineer & fixed within 24 hours. First problem in over year. Definitely recommend them.
9. syyskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Sue,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
A very good service for a very good price.
After a few initial teething troubles, one of which was due to the previous supplier which Octaplus went to a lot of trouble to sort out. The internet speeds are very good and we have had very few interruptions of service. A very good service for a very good price.
8. syyskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Alan,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Keeping me on line.
8. syyskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Gary,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Zaheer,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Scott,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help! Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.