Extremely frustrating experience. My mobile SIM became PUK locked, but after Octaplus exited the UK market I have been unable to get support or even identify who is responsible for my mobile service.... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Näytä lisää
Yritys on vastannut
Internet installation on time and very smooth transition, today phone porting completed, thanks to Kananka, now just waiting for tv box to be delivered to finish the installation. Overall the whole pr... Näytä lisää
Yritys on vastannut
I’ve been with Octaplus for a few years now, and they have been pretty amazing. They keep me informed about what’s going on within the company, and what’s happening in the future. Genvil asked if I co... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Octaplus: Internet | Phone | TV
Yrityksen kirjoittama
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Yhteystiedot
124 City Road, Fergusson House, EC1V 2NX, London, Yhdistynyt kuningaskunta
- 0333 772 9009
- octaplus.co.uk
3,6
Keskitasoinen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 36 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Worst company I've ever used
I would never recommend this company in a million years.
First off they supply a router that isn't fit for purpose, it's barely able to hit half your rated speed over wifi, they get away with it because you can still get your full speed via ethernet cable.
I have had more down time with this company than I ever have from any other company.
Their customer service is awful too for example today I have yet another incident of no Internet, try to call their technical support number, I spent 1 hour 10 minutes on hold and still no one answered the phone, that is completely insane, never has it taken me anywhere near that long to get hold of an Internet service provider and I'm 40 years old and been with countless companies over the years.
Honestly I would steer clear of this company, find one that sees their customers are important. Can't wait till my contract is over in 2 months I'll be leaving as soon as I'm able to.
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Matthew,
Thank you for your feedback.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Natalie,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
It's a dilemma
It's a dilemma. I've had a few outages in the past 3 months. I called Octaplus and got a call back. This is unusual as most companies never get back to you.
In this case all looked ok on my router but no internet. We went through a few things but nothing worked. I got a mail telling me everything should be ok but it still wasn't. However replying to the email and a quick call with no wait resolved the problem. Some sort of reset at their end.
So I don't know what the problem was which I would like to know. It could have been City Fibre.
So for cost and contact Octaplus are good. But there is a bit of a question on what the problem was and could it have been fixed quicker.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Thenails,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received.
Your feedback will be shared with our internal teams, we are committed to learning from your experience and improving our processes.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
speeds were terrible
Installation was late, router arrived two days after the installation date, paid for 2100 mb download speed, was getting 73mb, customer support was not uk based, cancelled within the 14 day period
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Josh,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
Compared against other UK broadband…
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also state they don't have the annoying March/April monthly charge increase - which was a big plus! Genvil at Octaplus was a great help getting me signed up and the installation arranged. So far so good.
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Martin,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Excellent service
Excellent service, Genvil provided really good services im so happy it was so quick thank you genvil, he solved my problem so quickly Thanks alot.
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Sunya,
Thank you for taking the time to share your feedback!
We're super happy to hear that you had a great experience with our service and Genvil was able to assist you promptly. I will pass along your kind words to him!
Thank you for being a part of the Octaplus family! 😊
Kind Regards,
Team Octaplus
When you get problems there is no…
When you get problems there is no customer service to sort you out properly.
10. marraskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Farid,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
How to get double billed
Upgraded to a faster service with better wifi, what I got was double billing for the old service + the new service, no new service, no better wifi, no new router. Octaplus is very efficient at taking money, every thing else is terrible.
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi David,
Thank you for your feedback.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
No fuss tricky installation
The installation was handled with little fuss. The engineer had to run the cable across the street through an old oak tree. This needed more support to be called in. This was all achieved without any hassle for us, and we were up and running by the end of the day.
6. marraskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Steve,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Technical support helps quickly with my…
Technical support helps quickly with my new router name was toufiqe I think so yeah helpful and sufficient
9. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Jack,
Thank you for taking the time to share your feedback! We're super happy to hear that Toufique was able to assist you promptly. I will pass along your kind words to him!
Thank you for being a part of the Octaplus family! 😊
Kind Regards,
Team Octaplus
Superb service.
Excellent service up-to-date notification when service
are been carried out,up to now I have not had to contact
them on any complaints ,good billing easy to understand.
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi D,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Always in the morning mainly but…
Always in the morning mainly but sometimes all day with out internet. When it is working it works very well.
8. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Terry,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you.
I have sent you a request for your details, please respond to it so we are able to get in touch to help resolve your service.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
I had virgin media before and the…
I had virgin media before and the router needed rebooting a couple of times a week. They then also increased the price. Leaving them was made so difficult customer service non existent. I've now been with octoplus for 2 years and it's been brilliant. I've now just renewed and it's actually cheaper with faster speeds. Great service
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Marc,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
THE BEST INTERNET SERVICE PROVIDER IVE…
THE BEST INTERNET SERVICE PROVIDER IVE EVER USED. ANY MINOR PROBLEMS WERE SORTED QUICKLY. VERY HAPPY WITH OCTAPLUS!!
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi TheMickyr007,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Office was very helpful and had us back…
Office was very helpful and had us back online quickly and patiently.
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Ian,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Switch over was quick but no one told…
Switch over was quick but no one told me I had to do it myself and sn engineer wasn’t required
3. marraskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Brian,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
Did not send free SIM at all.
4. marraskuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Johnyboy,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you.
Our team will look into this issue and get back to you within 3 working days.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Octaplus is a great internet provider
Octaplus is a great internet provider, excellent coverage.
The customer service team are amazing and helpful, I have been with them 2 years, just renewed didn’t even look elsewhere. Highly recommend.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Mandy,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
EXCELLENT Support Team
Whenever I take out a new service, I understand that things can sometimes go wrong. So, the most important thing for me is how well the service is supported. When I found myself in a unique and difficult situation after a split, I needed changes made to the account that required Siddhi from Octaplus's support team to be extra careful and diligent in sorting everything out.
Siddhi was extremely helpful and attentive and has solved a huge issue for me - an enormous weight off of my shoulders.
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi John,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Left with no internet unless we stand next to box…
Cannot get internet unless in the room with the box. The engineer cut 2 Ethernet cables we had paid £200 each for, so we cannot use these any more and moved the box into the front room.
Thank you for your reply Octaplus, but our internet is still not working as of 27 November. I emailed to cancel our contract 5 days ago as you have failed to deliver the service, but as yet have had no reply.
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Karebearyo,
Thank you for your feedback.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
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