Extremely frustrating experience. My mobile SIM became PUK locked, but after Octaplus exited the UK market I have been unable to get support or even identify who is responsible for my mobile service.... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Näytä lisää
Yritys on vastannut
Internet installation on time and very smooth transition, today phone porting completed, thanks to Kananka, now just waiting for tv box to be delivered to finish the installation. Overall the whole pr... Näytä lisää
Yritys on vastannut
I’ve been with Octaplus for a few years now, and they have been pretty amazing. They keep me informed about what’s going on within the company, and what’s happening in the future. Genvil asked if I co... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Octaplus: Internet | Phone | TV
Yrityksen kirjoittama
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Yhteystiedot
124 City Road, Fergusson House, EC1V 2NX, London, Yhdistynyt kuningaskunta
- 0333 772 9009
- octaplus.co.uk
3,6
Keskitasoinen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 36 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
From the start of Octaplus there was problems
From the start I order fibre opt, but was lie by the engineers about installation there was a agreement with the engineer and the co worker. I almost throwed them out of the house.
from there I had internet problem every week. being cut off and had to call in tech support. I have phone tech support over 7 time in this year alone.
the internet seem to be better now but I do feel like I need a new modem as it look like it came from the stone age.
I was allowed to change my password on the internet site. and the password is London. which is the capital of England, this is the most dumest password I ever seen. anyone can guess this password and I am now allowed to change because if the server from Octaplus dose a system cheek or an update and it kicks me of the 5g then I have to get an engineer to reset my Octaplus internet.
Is it getting better. I really don't know or understand why I am linked up to a signal booster if its fibre opt. It clearly not since fibre is thicker and also come's from the right side of the house not the left.
only reason I switched from virgin media to Octaplus was the cheap price.
7. elokuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Russell,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you. We will be in touch to help resolve your service.
We are committed to learning from your experience and improving our processes. We'll also be reviewing your case internally to address the feedback you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Nichole A.
Team Octaplus
Good service
Toufique was was very helpful in sorting my problem and was a smooth quick fix
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Trevor,
Thank you for taking the time to share your feedback! It makes our day to know that we are making things easy for our customers.
We'll be sure to pass along your kind words to Toufique. He'll be thrilled!
Thank you for choosing Octaplus! 😊
Kind Regards,
Customer Success Team
Octaplus
The service is always very personal and…
The service is always very personal and the team always follow up to ensure everything is OK
7. elokuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Brett,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
Very good service no issues at all
Very good service no issues at all. Customer service is been very good as well.
6. elokuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Muhammad,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Barry,
Thank you for taking the time to leave a review. We really appreciate hearing from you.
It's great to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
Fast easy install with great speeds
Fast easy install with great speeds. Not had any issues with dropping out. Brilliant!
5. elokuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Rosie,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi David,
Thank you for taking the time to leave a review. We really appreciate hearing from you.
It's great to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
had a install today could not get wifi…
had a install today could not get wifi o n it engineer phoned told him it would be o a 6 0 clock not good enough would not have changed if i knew the out come farce fromstart to finish 5 hrs plus to get connected shambles
1. elokuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Jeff,
Thank you for taking the time to share your feedback with us.
We are committed to learning from your experience and improving our processes. We'll be reviewing your case internally to address the issues you've raised.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Good communication
I have given 5 stars for the speed of the Internet but on the day of installation by city fibre on completion they could not connect to octopus, it was upto me to contact octopus as City fibre was showing 4 green lights on their equipment so could not power up the router. It took 3 phone calls and 4 hours after the installation completion to get Internet up and working.
But it is very fast and I am happy with it
1. elokuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Frank,
Thank you for taking the time to share your experience with us. We're glad to hear you are happy with the service and speed received.
We'll be reviewing your case internally to address the feedback you've raised.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Kanaka Narvekar
Kanaka Narvekar
Helpful and patient.
The situation is ongoing. I think I may need to call back tomorrow
1. elokuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Marilyn,
Thank you for taking the time to share your experience with us. It's great to hear that you're happy with the support received from our team, in particular, Kanaka.
We look forward to resolving the situation and making sure you receive the best service.
Thank you for choosing Octaplus, We're always here to help!
Kind Regards,
Team Octaplus
I'm a happy with Octaplus
I'm a happy Octaplus customer for 18 months.
The speed has always been above the promised 150GB. Initially the broadband dropped a couple of times, but they always sorted it out quickly and politely. Customer service is fastest during office hours, and always patient, cheerful and effective. Particular thank so Genvil from the onboarding team.
31. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Jon,
Thank you for taking the time to share your experience.
We're glad to hear you've had a great connection for the last 18 months and that our customer service were very helpful, especially Genvil. I will pass along your kind words to him!
Thanks again for choosing Octaplus! We're thrilled you're part of our family.
Kind Regards,
Nichole A.
Octaplus
Octaplus has been flawless
Octaplus has been flawless, always had the best speed and never got a problem.
When I was renewing my contract customer service has been fabulous. Felix from Octaplus helped me enormously with setting up my new contract.
I would highly recommend Octaplus plus to anyone who is looking for reliable service 🛜
30. heinäkuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Syju,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
I urged all Octaplus customer to check their bank statement vs their billing. This company needs to be audited for their billing.
I was with this company for 2 years.
Until my contract ended, I looked at my bank statement that I had overpaid for one month without knowing.
This company seriously need to fix their billing system.
No clear billing for each month in their portal, which is why I was overcharged without knowing.
Although I finally received the refund. But I urged you to check your bank statement.
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Budi,
Thank you for taking the time to share your feedback. We sincerely apologise for the experience you've had with our billings system. This is definitely not the standard of service we aim to provide.
We'll be reviewing your case internally to address the issues you've raised. We look forward to you having better experiences with us!
Kind Regards,
Nichole A.
Team Octaplus
Genvil was very helpful
28. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Mukund,
Thank you for taking the time to share your feedback! We're super happy to hear that Genvil was able to assist you. It makes our day to know our team is making things easy for our customers.
We'll be sure to pass along your kind words to Genvil. He'll be thrilled!😊
Kind Regards,
Nichole A.
Team Octaplus
Had a minor tech issue with an update…
Had a minor tech issue with an update that had been pushed out to my router. I contacted the tech support team and the issue was rectified swiftly and in a professional manner. New static up address created and all working perfectly. Great service with knowledgeable staff. Thank you.
26. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Richard,
Thank you for taking the time to share about your experience with us. We're glad to hear our support team were able to promptly assist you in resolving your service.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
My terrible experience with a garbage ISP
I've been experiencing unstable broadband, frequent packet loss, and disconnections every five minutes for the past two months. I've made these issues known to them multiple times, twice via email and through phone calls, yet nothing has been resolved. The Ethernet icon remains active on my PC even while the connection drops. It's clear they are not complying with the Consumer Rights Act 2015 and have no intention of doing so.
Let this review serve as a reminder that it is better to stick with a well-established broadband provider, the lower price comes with a catch. In my case, that catch has been poor customer service, an incompetent technical team, and a complete lack of transparency when it comes to identifying and addressing the root causes of the issues.
Don’t make the mistake of signing a contract with them.
25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Dude,
We're really sorry to hear that you've had a poor experience with us!
I'd love to help figure out what went wrong and see if we can make things better. To do that, I'll need a little more info so I can find your account and see what happened.
I've sent you a private message through Trustpilot asking for the same. Only I'll be able to see your reply, so it's totally safe!
Thanks for helping me out! I look forward to hearing from you so we can resolve your service and make sure you have a 5 Star experience.
Kind Regards,
Customer Success Team
Nichole A.
Thanks so much for restoring my…
Thanks so much for restoring my services.. I explained I had 2 disabled children that rely on internet connection for their needs. You saved my life today thanks so very much. I look forward to hearing from the billing team.
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Claire,
Thank you for taking the time to leave a review. We really appreciate hearing from you.
It's great to hear that you're happy with the service we have provided. We will continue to do our best to keep up the standard.
Thank you for being a part of our Octaplus family!
Kind Regards,
Nichole A.
Team Octaplus
A first no one could call me
A first no one could call me. But I could call myself from my mobile. Now when talking on my phone it echoing and then people can't hear me . Wish I never changed.
14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Karen,
We're really sorry to hear that you've had a poor experience with us!
I'd love to help figure out what went wrong and see if we can make things better. To do that, I'll need a little more info, like your address. Don't worry, it's just so I can find your account and see what happened.
I've sent you a private message through Trustpilot asking for that info. Only I'll be able to see your reply, so it's totally safe!
Thanks for helping me out! I look forward to hearing from you so we can resolve the matter and make sure you have a 5 Star experience.
Kind Regards,
Customer Success Team
Nichole A.
Had a few issues in the past but always…
Had a few issues in the past but always been rectified. Great price which is hard to beat.
22. heinäkuuta 2025
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Andrew,
Thank you for taking the time to leave your feedback. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
Thank you for being a part of the Octaplus family!
Kind Regards,
Customer Success Team
Octaplus
Great onboarding team
Almost given personalised service with constant followups from the onboarding team during my renewal of the contract.
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Octaplus: Internet | Phone | TV
Hi Nemish,
Thank you for taking the time to leave a review. We really appreciate hearing from you.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. We look forward to continue giving you the best service we can provide.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Team Octaplus
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