Nylah is the first product that has worked for me since my hair started thinning and shedding. I've still got a way to go, but the results have made me feel a lot more confident, and will continue on... Näytä lisää
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I have just discovered Nylah's products and bought the Superseed Hair Balm which I absolutely love. It's very effective for my 3C-4A hair. It contains great ingredients like jojoba & grapefruit peel o... Näytä lisää
I discovered Nylah products on social media and have been using them for about 5 months now. I mostly use the Nourish product as I felt that's what my hair needed at the time. I love how you can qu... Näytä lisää
After reading reviews on how good these products were I decided to place an order. Unfortunately I made the decision to cancel and request a full refund. No acknowledgement and they couldn’t even st... Näytä lisää
Yritys on vastannut
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Award winning hair Care, Nylah's Develop natural high performance hair care for people with Curly | Kinky | Coliy | hair types. Our products are simple carefully selecting the best natura has to offer. seen on: Dragons Den, Vogue, ITV, BBC. Cosmopolitans winner for best afro Shampoo 2021
Yhteystiedot
120 Vyse Street , B18 6FN, Birmingham, Yhdistynyt kuningaskunta
- info@nylahsnaturals.com
- nylahsnaturals.com
4,1
Hyvä
148 arvostelua
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Poor customer service and unauthorised purchase!
I ordered from Nyoah and made an amendment to my subscription on my account to suit my requirements. This was ignored and I was sent and charged for a product before the time specified (Jan 2025). I then emailed receipt of a ‘despatch email’ to request the item be shipped in line with my required timeline on my account and received no response. I cancelled my subscription straight after Nylah had taken payment for the unauthorised order. I have now received (May 2025) an email chasing payment for the next order ready to despatch declined by my bank with subsequent chaser emails. Please engage with your customers. This is poor customer service. I no longer wish to receive your product!
Update: 08 May 2025
Thank you for checking on the system to acknowledge the system error.
Appreciated.
1. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you for getting in touch, and I’d like to begin by offering my sincere apologies for the inconvenience and frustration this situation has caused you. After reviewing your account on our end, I can confirm that your order was placed and the subscription was later amended. However, for reasons we’re still investigating, those changes did not take effect immediately, which led to the order being processed earlier than expected. We completely understand your decision to cancel, and we’ve now permanently cancelled your subscription to ensure no further charges or dispatches are made. We want to make this right, and we value your feedback as we work to improve our service.
Amazing product and customer service !!
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you so much for your kind words! 😊 We're thrilled to hear that you're happy with both the product and our customer service. If you ever need any more help or have questions in the future, don't hesitate to reach out. We're here for you! Wishing you all the best on your hair journey! ✨
Amazing natural products
I have used the whole range of these products, they are amazing, my children and I all have different textures but after washing our hair with the shampoo, then conditioner the using the leave in conditioner and the super seed oil…. Wow…. It’s a game changer, my hair has never been softer and kept all the curls without any frizz, the flourish growth serum also helped with my hair fall and thinning. My children’s hair is very thirsty and I’ve struggled for years to find natural products to showcase their gorgeous coils, but again the combination of the leave in conditioner and the super seed oil products is a game changer. I also really appreciate the literature that is sent out to you that explains the science and how to use the products effectively, this is an amazing service. Thankyou so much, we will not be using any other products from this point onwards. 💛🧡
27. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Wow! Thank you so much for your incredible feedback, we’re absolutely thrilled to hear that our products have made such a positive impact on you and your family’s hair care routine. It’s fantastic to know that the entire range, from the shampoo and conditioner to the leave-in conditioner, Super Seed Oil, and Flourish Growth Serum which has helped bring out the best in your hair and your children’s gorgeous coils. We’re so happy that your hair is softer, frizz-free, and more nourished, and that the Flourish serum has helped with hair fall and thinning. It’s exactly the kind of transformation we aim for!
We also appreciate your kind words about the educational literature we provide, we believe it’s important for our customers to understand how the products work and how to get the best results, so it means the world to us that you’ve found it helpful. Thank you so much for trusting Nylah’s with your hair care needs, we’re honoured to be part of your journey. We’re so excited to continue supporting you and your family with our products for years to come!
The best leave in conditioner I have used
I have used many leave in conditioners but Nylahs is the best i have tried so far,It is light Weight,hydrating and doesn’t weigh my hair down mind you I have 4c wavy kinky coils but it gets the job don.My hair still feels soft and manageable.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you so much for your wonderful review! We’re beyond happy to hear that our Leave-In Conditioner has been such a game changer for your hair. It’s fantastic that it’s provided the perfect balance of hydration without weighing your 4C wavy kinky coils down. We strive to create products that work for all textures, and it’s great to know that it’s left your hair feeling soft, manageable, and nourished. Your feedback means so much to us, and we’re so grateful for your trust in Nylah’s. We can’t wait to continue supporting your hair care journey!
Flourish serum is the one!
I stumbled across Nylahs product range at a pop-up event. I decided to give the flourish serum a try because my edges were suffering. I have to say this product has been a game changer for me. I have been using it consistently for a while now and my edges have picked up significantly. I won’t go back to using oil on my edges again. I really love the smell of the serum as well. I need to put my order in for my next bottle!
25. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you so much for sharing your wonderful experience with our Flourish Growth Serum! We’re thrilled to hear that it’s been a game changer for your edges, consistency really is key, and we’re so happy to know that the serum has helped you see such significant improvement. We also love that you enjoy the natural scent of the serum! It’s so rewarding to hear that our products are making such a positive difference in your routine. We’re excited that you’ll be placing your next order soon, and we’re here to help with anything you need to continue your journey to healthier hair.
Thank you again for your support and for choosing Nylah’s!
Me and my 2 girls all have 4c hair
Me and my 2 girls all have 4c hair. We bought the 3 combination of hair oil, conditioner and hair spray.
Our hair now feels like straw and breaking.
£50 I will never get back. Very disappointed
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you for taking the time to share your feedback with us.
Our aim is always to support and nourish natural hair, including 4C textures, and we take feedback like this very seriously. We would love the opportunity to learn more about your experience so we can better support you. Sometimes, when introducing new products, hair can take some time to adjust, but we want to ensure you're using the products in a way that brings the best results for you and your girls.
If you’re open to it, could you please share a little more detail about how you used the products (e.g., application steps, frequency, additional products used)? We'd also be happy to offer personalised guidance or suggest alternatives to help restore moisture and strength.
We are here to help and look forward to hearing from you.
I struggled to find products for black…
I struggled to find products for black people that wouldn't irritate my daughters eczema. So far the products have been great, her hair is growing and her scalp irritation has decreased.
19. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you so much for your kind words, we’re genuinely touched to hear that our products have been helping your daughter. We know how challenging it can be to find hair care that supports sensitive skin, especially for little ones with eczema, and we’re so glad to hear that her scalp irritation has decreased and that her hair is growing beautifully! That’s exactly why Nylah’s Naturals was created, to provide gentle, effective care that works in harmony with textured hair and sensitive skin!
Good quality product
I have been looking for a product made for black hair with good ingredients. I am pleased to find it with a customer service team that are responsive.
17. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you for sharing your experience, and I sincerely apologise for the inconvenience caused by the damaged shampoo and the situation surrounding it. We understand how frustrating it must have been, especially as a returning customer. I’m glad to hear that the founder's involvement has led to a resolution with a 50% discount on your next order. Your feedback is incredibly valuable to us, and we’re always looking for ways to improve our customer service. We want to ensure that every customer feels valued and supported, and we deeply regret that your experience didn’t reflect that. We’re here to help and will do our best to make sure this doesn’t happen again in the future.
Ingredients entirely different from previous products ordered
I have been using Nylah product for over a year and happy with their products. I recently repurchased a Moisture Spray but receives a Protein Spray. The product replacement received was not the same as the original that I had previously purchased and in consequence suffered terrible drying effects on my hair. I reached out to customer service and they stated that this product had the same ingredients but a wrong labelling fault. I am totally unconvinced of this statement and have advised them of this. They have failed to respond further for a request for a replacement for the original product II had placed or for a refund.
26. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Hi, thank you for your feedback. We responded to your email on March 4th, offering a replacement as a gesture of goodwill despite the labelling issue. However, to ensure consistency for our other customers who had also received the products, we kindly requested that you returned the product. Since you had already used it and, despite our clarification that the formula remained unchanged, you mentioned that you no longer wanted it. Once we received the product back, we sent you a new one with the updated labelling. We sincerely apologise for any inconvenience caused and hope you have a wonderful day!
Would recommend these products
I recently purchased the shampoo, conditioner, leave-in cream and oil. I am so pleased with the results. I contacted the team via instagram and they responded quickly and were really helpful. Previous products I've had to use a strong hold styler for my curls to look defined. These 4 Nylah products have been the best thing I've used. Plus no itchy scalp or heavy feeling products. Highly recommend and will purchase again.
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
That’s amazing to hear! We’re so glad you’re loving the products and that they’re giving you the definition and scalp comfort you need. Thank you for your support!
Highly recommend …
I’ve been using Nylahs Naturals Shampoo, Conditioner, and Flourish Serum since December, and the difference in my hair is incredible!
My hair has become noticeably stronger, with a significant decrease in hair loss and shredding. My hair looks and feels healthier, with a beautiful shine and no frizz at all.
One of the biggest benefits for me has been the relief it provided for my psoriasis. My scalp is no longer itchy or inflamed, making this a game-changer for anyone with sensitive skin.
If you're looking for natural hair care products that truly nourish your hair and scalp, I highly recommend Nylah’s Naturals!
3. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
That’s such an amazing transformation! 😍 We’re so happy to hear how much our products have helped strengthen your hair and soothe your scalp. Thank you for sharing your experience!
Hair looks, smells, & feels amazing
Hair looks, smells, & feels amazing! Sad it is no longer stocked at boots & Superdrug though.
29. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you so much for your kind words! We're thrilled that you're loving the results 😊 While we're no longer stocked at Boots and Superdrug, you can still purchase our products directly from our website.
Although the follicle booster wasn't in…
Although the follicle booster wasn't in the bundle with the Protein Power and the Moisture Retention. I emailed the company and they acknowledged me straight away, apologised and let me know the eta as it was unanticipated in high demand. Very happy with the products so far.
19. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
We appreciate your patience as our Flourish serum is in high demand but rest assured should be with you very shortly! We are glad you received excellent customer service. Thank you for your review!
TERRIBLE customer service
Terrible customer service.
I received an order and the spray bottle was open and therefore had leaked all out of the box. Sent multiple emails with pictures and sent Instagram messages and STILL no reply. This is the second time I've had an issue with delivery. I don't understand why they don't respond to customers emails yet can post on social media all the time.
16. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you for bringing this to our attention. We apologise for any inconvenience you've experienced. To assist you more efficiently, could you please provide your order number? This will enable us to swiftly investigate your case.
We aim to respond to all emails and DMs within two working days. However, please be aware that our response times were slightly extended over the festive period as our staff were winding down for the holidays. Additionally, please ensure that you are using the correct email addresses and are not responding to a no-reply account, as this could delay our response.
Thank you for your understanding and patience. We look forward to resolving this matter promptly.
Moisture Retention Leave in cream
I kept seeing Nylah’s products on my Instagram but wasn’t sure whether to buy it as I feel like I’ve spent so much on products for my toddler’s hair and they haven’t made a difference. In the end, I reached out for advice and I was recommended to try the leave in cream as my daughters hair goes so dry and frizzy really quickly. The product arrived really quickly and I noticed a difference from the first time I used it. Her hair seems so much healthier and so much more defined. She also had so many compliments when we went out. I definitely would recommend this product and I’m looking forward to try the rest of the range.
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Amazing! We are so glad you received some sound advice from one of our lovely customer service team, your order arrived quickly and your daughters hair has become healthier. Thrilled your little princess is receiving lots of compliments. We can't wait for you to try the rest of the range. Thank you for including Nylah's Naturals in your hair care journey.
Nylah Super Seeds hair oil
I have been using Nylah’s Naturals since Kameese appeared on Dragons’ Den with this black hair care range. With her vegan plant based products I have found the right product to rejuvenate , repair and nourish my natural twists which tended to be very dry - The Super Seeds hair oil is my to go to ! It’s versatile in that it can be used by both men and women for hair body scalp and beard. Family are also converted! Did I mention the excellent customer service and professionalism!!!
12. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you for your lovely review! Our founder Kameese is extremely passionate about natural hair products and it definitely shows! Glad you found a product which works for your hair. The Super Seed Hair Oil is very versatile and can indeed be used by both men and women. Thank you for converting the fam! We are happy you received excellent professional customer service.
Flourish Intelligent Hair Boost System
Flourish Intelligent Hair Boost System
Unfortunately I purchased this product and I am not happy as it has made my hair dry and brittle and caused breakage. Very disappointed and I have stopped using this and not happy as this product was not cheap and I’m now left with a product I can no longer use. My hair was growing and looking healthy and I wish I had stuck with the products I had been using.
30. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the Flourish Intelligent Hair Boost System did not meet your expectations and has caused concerns with your hair's condition. It’s important to clarify that Flourish is designed specifically for use on the scalp to encourage hair growth, rather than as a hair treatment.
We value your satisfaction highly and would like to help address the issues you've experienced. Could you please provide your order number so we can assist you more effectively?
A must have for moisture
Ok after my low star review I finally received the products and there amazing. I particularly love the moisture retention leave in cream . I will reorder as my staple and hope it’s delivered without too much of a wait time . I don’t want to be without out it helps provide soft bouncy curls alongside other products use that hold the curl but dry it out , the leave in from Nylah puts the moisture back 5 star product must have
21. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you for trusting us! We are glad you were happy with your purchase.
I recently tried Nylahsnaturals and…
I recently tried Nylahsnaturals and have mixed feelings. On the positive side, their hair products are fantastic and smell amazing, leaving my hair soft with minimal use. However, I experienced some issues with order fulfillment, such as delays and receiving the wrong products. Customer service could be improved, as response times were longer than expected. Despite these hiccups, the quality of the products themselves is impressive. Overall, I would recommend Nylahsnaturals, but suggest they work on better communication and stock management. 4 stars.
16. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Thank you Mayka, for taking the time to share your experience with Nylah’s Naturals. We’re thrilled to hear that you love our products and that they’ve left your hair feeling soft and nourished – it’s exactly the result we strive for!
We’re truly sorry to hear about the issues you experienced with order fulfillment and response times. Your feedback is invaluable, and we take it seriously. We’re actively working on improving our stock management processes and enhancing our customer service response times to ensure a smoother experience for all our customers in the future.
Thank you for your understanding and for recommending Nylah’s Naturals despite these challenges. Your support motivates us to continually improve and provide the best experience possible. If there’s anything further we can do to assist you, please don’t hesitate to reach out to our team directly.
Unable to cancel subscription
Unable to cancel subscription. No response to emails. Poor customer service
16. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nylahsnaturals
Dear Helen,
I hope this email finds you well. Firstly, thank you for your email. I’d like to address each point you raised individually to ensure clarity.
With regard to your correspondence, we have only received two emails from you—one on Thursday, 14th November, and another on Saturday, 16th November. Please note that our team operates on weekdays, and we request up to two working days to respond to inquiries, as we are not available over the weekend.
Regarding your subscription, I would like to clarify that each individual subscription is fully accessible and manageable by the account holder. Customers have the autonomy to amend, pause, cancel, or reactivate their subscriptions at any time. We have never withheld this control from our customers.
While it is the responsibility of the customer to update their account as needed, we are always happy to assist upon request. Our team aims to respond within two working days, and we follow through on cancellations within that same timeframe. In your case, we attempted to address your cancellation request today, well within the two-day window. However, upon accessing your account, we noticed that you had already independently canceled the subscription prior to sending your second email on Saturday.
Given this, we are unclear why you chose to leave a negative review, as your subscription was cancelled at 11:11 in line with our policy and your own actions, your subscription was also cancelled prior to you leaving the review stating you are unable to cancel the review and this is confusing . we have sent you evidence fo this via email
If you have any further concerns, please don’t hesitate to reach out
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