Hi Jona,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations.
After checking this with the local operator, we understand that the driver did attend the scheduled pick-up and, when it became clear there was confusion regarding the meeting point, the route was adjusted so the bus could reach your location and allow you to board. The operator has also confirmed that other passengers using the same meeting instructions were able to board without issue.
We are sorry for any stress caused while waiting, as we understand this can be frustrating when travelling. However, based on the information provided by the local team, the driver did make an effort to assist and ensure you were able to join the transfer.
We also take comments regarding communication, vehicle capacity, and service quality seriously, and we will continue reviewing this with the supplier to ensure the information and customer experience remain clear and reliable.
Kind regards,
NowThingsToDo Team