nowsite Arvostelua 478

Vastaus yritykseltä nowsite

22. tammik. 2026

Merci beaucoup pour votre aimable retour ! Nous sommes ravis d’apprendre que vous êtes plus que satisfait(e) de Nowsite et que vous le trouvez pratique et complémentaire. Nous apprécions sincèrement votre soutien !

Vastaus yritykseltä nowsite

10. jouluk. 2025

Bonjour Cath,

Je suis vraiment désolée d’apprendre que vous avez eu cette expérience — ce n’est absolument pas le niveau de service que nous souhaitons offrir. Nous prenons les questions de facturation très au sérieux, et nous ne voulons jamais qu’un client soit facturé pour quelque chose qu’il n’avait pas l’intention de continuer.

Pour pouvoir résoudre cela rapidement, j’aimerais vérifier votre compte et examiner les frais que vous avez mentionnés. Pourriez-vous nous écrire à support@now.site (ou m’envoyer votre adresse e-mail en privé) ? Dès que nous aurons les bonnes informations, nous pourrons :
• vérifier l’historique exact de votre abonnement,
• clarifier l’origine des frais,
• rembourser toute facturation incorrecte.

Nous remboursons toujours les clients qui rencontrent un problème, et je suis certaine que nous pourrons régler cela rapidement dès que nous aurons identifié votre compte.

Merci encore de nous avoir signalé cette situation — n’hésitez pas à nous contacter afin que nous puissions résoudre le problème au plus vite.

Nowsite

Vastaus yritykseltä nowsite

10. jouluk. 2025

Hi there,

I’m really sorry to hear about the confusion you experienced — this situation was incredibly frustrating for many members, and I completely understand why you’d feel upset.

To clarify, your annual charge was fully refunded as soon as our team was able to locate your account and confirm the cancellation request. There was significant confusion at the time because a third-party trainer transitioned his members to a separate platform, and many customers understandably assumed that this also cancelled their Nowsite subscription. Unfortunately, this was not communicated to us, which created issues like the one you experienced.

We absolutely do not want anyone to be charged for a service they did not intend to continue, and we refund any customer in that situation — including you.

If you have any remaining questions or if there’s anything else you need, please feel free to reach out to us directly at support@now.site and we’ll be happy to help.

Nowsite

Vastaus yritykseltä nowsite

25. marrask. 2025

Joan, thank you for your review. For accuracy, I want to clarify the actual timeline and situation.

Our support team replied to your message within 9 minutes, and we continued assisting you immediately. Your claim that it was “impossible to talk to anyone” and that you were “waiting for an email response” is simply not correct - our team is still waiting on your open thread.

The setup questions you saw are standard because Nowsite is a marketing platform built for entrepreneurs and business builders — including Lifewave brand partners. That’s why the system asked for your business category. This is normal, expected, and required for proper account creation.

You declined to provide the basic information the software needs and then left this review within minutes of contacting us — despite the fact that we were actively responding to you.

Your account has been reset as requested, but it is important that the facts are clear:
• You received fast support
• We responded promptly
• The setup steps you saw were correct for the platform
• The issue arose because those steps were not completed

We are always available to help, but accurate information matters.

— Nowsite Support

Vastaus yritykseltä nowsite

25. marrask. 2025

Thank you so much, Willy! We truly appreciate your kind words. Our support team works hard to deliver excellent service, and your feedback means a lot. We’re grateful for you and always here to help!

Vastaus yritykseltä nowsite

25. marrask. 2025

Merci beaucoup pour votre avis ! Nous sommes ravis que vous utilisiez notre outil depuis ses débuts et que vous appréciez notre intégration de l’IA. Votre confiance et votre fidélité comptent beaucoup pour nous.

Vastaus yritykseltä nowsite

25. marrask. 2025

Thank you so much for your wonderful review! We’re thrilled to hear that you loved the care we put into your website. Our team works hard to deliver a great experience, and your feedback truly means a lot to us.