Novita Diamonds - Sydney CBD Arvostelua 121

The sales team were amazingly helpful and Novy in particular really took the time to listen to what I wanted and help make my dream become reality. She was fantastic!

I have been trying to contact Novita in both Manchester and London but no one picks up the ‘phone. Just get an automatic response as in - I am transferring you now- then the line goes dead. I have e mailed them as well and still nothing. Are they still operating here in the UK with particular reference to being in Manchester.
24 Jan 2026 - look let’s not carry this on shall we. Why not just get an actual person to pick up the ‘phone when it rings - that should solve it and if I call your Manchester office again and a person does pick up then I will say that on here.

Regards

25 Jan 2026 - With thanks to the Novita team for the response here. As you suggested I have now e mailed with some questions and I look forward to a response.

We’re so happy with our experience at Novita Diamonds. Sanya made everything really easy and enjoyable. She genuinely listened to what we were after and helped us find the perfect ring. It turned out even more beautiful than we imagined, and we honestly couldn’t be happier. We’d happily recommend Sanya and Novita Diamonds to anyone.

Bought both engagement ring and wedding rings from Novita. From the first encounter we had with designing the engagement ring, to then designing our wedding bands was special. We truely loved the idea of making our own wedding bands and making it custom to us, with the engraving of our wedding date as well. It upsets me that I can’t wear it now but I know once I do it will be of favourite piece (besides my engagement ring of course) of jewellery I own! Thank you for making the experience and the design process so easy!!

Third time buying from Novita online. Beautiful ring, flawless engraving, always professional, and this time delivered way ahead of schedule.

Fantastic experience with the Novita Diamonds team at their Sydney CBD store. Ryan was phenomenal throughout the process.

I had such a great experience with Rachana at Novita Diamonds, Sydney. I had little to no idea on what exactly I was after, and she was extremely helpful and easy to communicate with throughout the entire process. The quality, customer service, products, pricing, and quick timeframe in having my custom piece made and ready is why I recommend Novita Diamonds to friends and family.

Both my stunning platinum engagement ring and perfectly paired pave wedding band were made by Novita Diamonds. They made the whole process so easy, from learning how to pick a good diamond, to being so incredibly patient whilst I tried on a number of different ring styles. I’ve received so many compliments on my gorgeous set, and my sister and uncle’s fiancée now also have Novita rings since seeing mine! Can’t wait to return one day in the near future to add another to the stack. Thank you Novita 🩷💍

The wife and I cannot recommend Novita Diamonds Sydney anymore highly. The knowledge, professionalism and warmth of their Diamond Specialist was second to none. The quality of their lab grown diamonds is showcased in the photos on their website. I could not afford a 1.8 carat round brilliant diamond when I first got engaged. I made a promise to myself that one day I would upgrade my wife’s engagement ring to a round brilliant and I just recently learnt about lab grown diamonds. Lab grown diamonds are REAL diamonds made from pure carbon and are a much more affordable option than mined diamonds. Novita Diamonds are a highly reputable company and trusted specialists in this field. The wife and I strongly recommend that anyone looking to purchase a diamond for any special occasion should consider Novita Diamonds first.

I loved having the choice to choose my design and stone. The online process was very easy to follow and my ring arrived by courier on the date that I requested it. I will definitely purchase again from Novita Diamonds as well as recommend them to all my friends :)

Exceptional customer experience and I love my diamond stud earrings. My partner booked an appointment with Sanya for the two of us in the Sydney showroom and it made V-Day weekend memorable. We promise to be back.

Novita!!! Where do we start. You provided nothing short of exceptional customer service from the beginning. The website allowed us to customise our perfect ring and was so easy to use. The price was highly competitive and the quality was unmatched. The pick up process was seamless and the staff were so kind and accommodating, providing recommendations about how to keep my rings clean and safe.
So impressed with this business, I will never shop anywhere else.

A truly amazing experience shopping here. They replied so fast to every email and were completely on top of everything. They sent us so many updates and were incredibly quick with their communication. Literally one of, if not the best customer experience I have had. Could not recommend them highly enough and honestly have been recommending them outside of this review.

Definitely recommend this place! The service and knowledge of all the staff were amazing. Maria helped me explore a number of diamond and ring options. The quality of the diamonds and rings are exceptional.

Went to purchase my fiancé’s engagement ring 2 years ago and had exceptional service from the initial consultation all the way up to the collection of the ring and also free unlimited cleaning.

Returned 2 years later in 2025 in preparation for the wedding and Sanya was once again able to assist and make sure we picked the perfect rings for the big day.

Thank you to Novita & Sanya for taking care of me. Would always recommend to friends and family.

Fantastic customer service from Sanya!
We got our engagement rings done here and have come back for our wedding rings. Would definitely recommend to everyone.

All the staff were amazing, I chose to change the width of my bands and did this all via email/photos and they were so helpful with the process.

Amazing customer service quick responses and very lovely to deal with.

We have been happy customers of Novita since 2022. My husband really enjoyed the process of designing my dream engagement ring with Novita. We have since purchased my wedding ring & eternity ring from them, I absolutely love my complete set & have received plenty of compliments. Having the option to engrave my pieces was a special touch that made my pieces feel even more unique to me.

The team have always been so helpful and I really enjoyed my time in the store during appointments. Each time I went in for an appointment, I was always given incredible customer service & not once did I feel rushed or pressured. I had all my questions answered either in person or over email when making a purchase. I always left the store with an exceptionally clean ring & I now own their ring cleaning pen (which I highly recommend).

I highly recommend Novita Diamonds & I can’t wait to build on my collection of their amazing pieces throughout the years.

Thank you to Novita & the amazing staff!

We were served by the gorgeous Sanya who explained everything well and were very patient in handling the sale. Couldn't ask for a better sales consultant than Sanya.
I love my tennis bracelet and our daughter's 0.5 ct studs.
Thank you, Sanya! You're s GEM!!