I think this company is brilliant. I had a problem with my dicer blades breaking and they were so good they actually sent me 2 new ones and so quickly. Unfortunately they were for the new machine not... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... Näytä lisää
Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... Näytä lisää
I did experience an issue and couldn’t get hold of the company by phone. However I emailed and received an almost immediate response which is all you can ask for. However I think you need to be able... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com
Yhteystiedot
Yhdistynyt kuningaskunta
- novauk.com
4,0
Hyvä
370 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent product at really competitive…
Excellent product at really competitive price. Top class service.
14. kesäkuuta 2022
Vastaus yritykseltä Nova UK
Thank you for such a lovely review!
Vastaus yritykseltä Nova UK
Thank you for your review :)
Rude and aggressive staff
Unfortunately, a representative of yours at the Royal Cornwall Showground selling a whisk completely let this company down by being extremely rude and aggressive.
My father and son(5) were watching your demo while I was checking messages on my phone from behind them, he noticed this and told me not to video him - in which I replied I wasn't, obviously I wasn't filming someone whisking water....🤦🏻♀️ He then raises his voice at me in front of everyone around us including my 5 year old son and asks what was the point in him showing the whisk - I replied politely and said I had a gadget similar so I was aware of how it works but my father was watching and interested but he instead THREW all of the equipment and the contents of the bowls in the bins and used hand gestures for us to move on.
My father was contemplating buying one and actually had returned for the second time to watch but after this was put off by this terribly rude and ignorant person.
Not going to get many sales with an attitude like that!!!
Edited to add a reply -
Unfortunately, the seller having a huge banner with just your name on it makes it everything to do with your business. He is representing you and your products and as much as you find it difficult to imagine him being rude to anyone, he very much was - prompting my review.
Thank you for your offer of me emailing you, I wont be doing this, it is not why I wrote the review, it was purely to highlight to you that your brand representative was aggressive and put us, and I suspect the other people who witnessed it, off buying.
12. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova UK
I am really sorry to hear about a negative experience you had at the Royal Cornwall Showground. We wholesale our stock out to different customers who then go on to sale our products at events around the country - this isn't actually anything to do with our company. That being said, we have sold to this person for many years and it's difficult to imagine him being rude to anyone.
With this in mind, we would like the rectify this for you as we don't like to leave anyone with a negative experience. If you could email us at: info@novauk.com then we'd be happy to help :)
useless junk .Wasted my money.
1. kesäkuuta 2022
Vastaus yritykseltä Nova UK
I am sorry you are unhappy with your product, we are surprised as we normally get great feedback! We pride ourselves on selling high-quality, durable and useful products so we are sad to hear you don't like it. We are a small, family-run business and are always happy to help. If you just send us an email - as opposed to jumping straight to negative reviews - then we can assist you with this issue. Our email address is: info@novauk.com. Thank you!
Vastaus yritykseltä Nova UK
Thank you for your lovely review!
Replacement
Replacement
I bought this to replace my original slice and dice as i used so much the blades broke.
24. toukokuuta 2022
Very handy when camping with no ehu.
22. toukokuuta 2022
Prompt delivery and a fuss-free…
Prompt delivery and a fuss-free shopping experience.
18. toukokuuta 2022
Excellent product and customer service.
18. toukokuuta 2022
Very quick delivery but poor Customer Services
Very quick delivery which is excellent. However improvements on poor Customer Services is needed. Any communication sent never receives a reply which is poor service. Hence one star has been left off.
16. toukokuuta 2022
Good efficient service
14. toukokuuta 2022
Excellent
Excellent, so so easy and quick to use! I am delighted with it ! It's so safe too ...highly recommended x
11. toukokuuta 2022
Good quality products and fast…
Good quality products and fast delivery. Overall , very happy with my purchases.
10. toukokuuta 2022
All good
Efficient and fast delivery. Smooth ordering process. I like the product. All good.
24. huhtikuuta 2022
Very pleased
Good ordering process. Great offers. Quick delivery. Great product. Very pleased.
21. huhtikuuta 2022
Excellent service
16. huhtikuuta 2022
The 28inch frying pan is exactly right
The 28inch frying pan is exactly right. It was a perfect match to the old one that I managed to burn the bottom of!
The delivery came as expected and was well packaged. It's a pity that Nova don't supply lids for this size pan, but we managed to obtain one from another supplier that fits perfectly.
We have a halogen oven top and our set of Nova pans tend to get grubby. Can you suggest a cleaning product that gets the bases clean again.?
Kind regards,
Brian Simpson
15. huhtikuuta 2022
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