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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Started using these during a recent trip since I didn't want to worry about anything falling off or needing constant replacement. They held up really well through long days, showers, and even sleeping... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

application is straightforward. no peeling off even after my daily routine. Shipping updates were also consistent so I knew when to expect my order every time.

Yritys on vastannut

Saanut 1/5 tähteä

Never received my order because the delivery driver took it straight to a pick up location and hever informed me about this - so far not their fault. But then i forgot about it for quite some time and... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

An excellent product, the patches stick really well, allowing you to go about your daily business, in the knowledge that 'not just a patch' are securely fixed. They're comfortable, and don't pull on t... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kauneus- ja terveysmyymälä
  2. Apuvälinemyymälä
  3. Terveydenhuollon laitteiden valmistaja
  4. Apteekki

Yrityksen kirjoittama

Not Just a Patch is designed to give maximum protection for your Continuous Glucose Monitor (CGM) & insulin pumps. Our patches were tested through the hottest Aussie summers, during beach swims, sweaty workouts, and high-humidity days to ensure they stay put when you need them most. We are the first CGM patch brand in the world to achieve both U.S. FDA & EU MDR certifications, the highest global standards for safety and quality. Not Just a Patch is more than just a great patch; it’s about making your life a little easier, giving you more confidence while wearing your sensor, having some fun with self-expression, and giving back to the diabetic community. Happy Patching!


Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

38 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Patches work fine

Patches work fine. Even when i had ones that didn't stick well i got free replacements from customer support.

26. elokuuta 2025
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

Thank you for the feedback! We’re glad our support team was able to get those replacements out to you. We stand by our products, so if a patch isn't performing perfectly, we'll always make it right. Happy to have you with us!

Saanut 5/5 tähteä

I’m impressed

I’m impressed. They hold up really well even through daily workouts and swimming sessions, they stayed on without peeling at the edges. they’re not overly sticky, so they don’t leave a ton of residue or irritate my skin. Literally a live saver!

8. elokuuta 2025
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

"Lifesaver" is the best word we could hope to hear! We’re thrilled the patches are holding up through your workouts and swims without the leaving a residue. Thanks for sharing your experience and for being part of our community!

Saanut 1/5 tähteä

This company is a scam

This company is a scam - avoid at all cost.

None of the information they provide is truthful. Their customer service consists of empty statements and lies. They do not even want to answer the phone, something they admitted to when asked to give me a call. I have never come across a company that blatantly treats its "customers" with such disdain.

Sent numerous complaint emails and they just stop replying when it gets too uncomfortable for them to answer questions.

They will literally tey any excuse (read lie) to get you to give up with pursuing your enquiry.

15. elokuuta 2025
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

I'm truly sorry about your experience with us. It is never our intention to treat a customer with anything but respect. We went through a period of internal transition last year that caused significant delays and poor communication, which we realize felt dismissive.

We have since overhauled our support team to ensure transparency and accountability. We would like to address your specific complaints directly and honestly. Please reach out to us at hello@notjustapatch.com so a member of our new customer support team can resolve this with you.

Saanut 1/5 tähteä

Terrible customer service!!!

Terrible customer service!!! Ordered the wrong patch for my husband and realized it right away. Immediately emailed the company about canceling or changing order to the correct patch. This was one a Saturday. There shipping says it will ship within one business day from order. No replied to my email until Tuesday not had I received a shipping confirmation. Finally received an email that orders ship immediately and that neither option was a possibility. I replied saying I hadn’t even received a shipping confirmation email yet. The next day I get the shipping email and a few minutes later a reply to my email with the tracking number saying to check my spam folder because it had already shipped like they previously stated and here was the tracking. The timing was so off I know they were not even close to truthful and I will never order from them again.

11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

I am sincerely sorry for your experience with us. Our internal staffing last year truly needed improvement, and that gap caused slow communication and order processing.

We have since boosted our support team to ensure we monitor requests over the weekend and act on them before the warehouse ships on Monday. Please reach out to us at hello@notjustapatch.com and we will make things right for you.

Saanut 1/5 tähteä

Skin Glu is no good, the business itself is worse.

I ordered Skin Glu from this website, delivery time was good however the product itself does not help at all with adhesion, I followed as per the directions and within hours my CGM fell out. However what has annoyed me most is their website keeps deleting the review I leave for the product. Very horrible customer service in that regard and disgusting business behaviour to hide negative reviews and only show the positive ones.

26. helmikuuta 2025
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

We appreciate your feedback and would like to clarify our process. We aim for our review section to be a helpful, accurate resource; when a review contains misleading information, we do moderate them to prevent confusion for other users.

Regarding your experience, our Skin Glu is designed to increase adhesion before applying our patch. If you only applied our Skin Glu without a patch to protect your CGM, it explains why it fell out quickly.

Our patches are designed for added security during daily activities and swims. If you have any questions about our products and application guidelines, please email us at hello@notjustapatch.com and we'd be happy to assist you.

Saanut 1/5 tähteä

these things are massive id avoid

these things are massive id avoid still waiting for the 30 day money back grantee as there is no way i can wear these they r 3 times the size of any other patch ive used its like wearing a gauze bandage wtf

31. joulukuuta 2024
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

Our X Patches are designed with a larger surface area to provide maximum security, but we understand that the "gauze bandage" look isn't for everyone! We want you to be happy with your purchase, and we apologize for the wait on your refund. We’ve since boosted our support team to speed up these requests.

Saanut 1/5 tähteä

False advertisement on delivery time

False advertisement on delivery time. They claim 2-3 days and I’ve been waiting a month now. No customer service responding to my email enquiries

24. syyskuuta 2024
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

A month is far too long, and we sincerely apologize for the delay and the lack of communication. We’ve since improved our shipping processes and expanded our support team to prevent this from happening again. Your experience is our top priority and I hope you'd give us a second chance!

Saanut 1/5 tähteä

No customer service, website lies about delivery speed

Wow, now that I'm reading all of the negative reviews due to customer service and delivery delays, I am really sorry that I bothered ordering this, as I am now experiencing the same problems. It's been over a week since I placed my order -- despite the ridiculous claim on their website that 95% of orders arrive in 2-4 days (on what planet?) -- and there has been zero response to my email queries. I sooooo wish I'd read the Trustpilot reviews before placing my order.

10. syyskuuta 2024
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

We completely understand your frustration and apologize for the silence. We have since overhauled our logistics and boosted our support team specifically to fix these delays and ensure no email goes unanswered. Your experience is our top priority and I hope you'd give us a second chance!

Saanut 1/5 tähteä

Adhesive allergy?

I'm allergic to the adhesive they use. It causes me to start itching within 24 hours and by 48 I have sores on my skin from the adhesive. I haven't ever had a reaction like this to any adhesive before.

18. kesäkuuta 2024
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

We are so sorry to hear about this reaction. While we use a medical-grade, hypoallergenic adhesive that is safe for most, everyone’s skin is unique. We take these reports seriously and would like to make things right for you. Please email hello@notjustapatch.com so we can take care of that for you!

Saanut 1/5 tähteä

Horrible quality

Horrible quality, cheap paper like material allows zero movement of your body otherwise it peels right off your skin but don't worry it won't come off your dexcom so if it starts to peel which it will within the first hour it will take off your brand new dexcom that needs to stay on for 2 weeks! I will be demanding a return and refund for this garbage

12. elokuuta 2024
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

We are very sorry to hear about your experience. We use a premium, flexible non-woven micropore material designed to move with your skin, so peeling within an hour is definitely not typical. We take sensor safety seriously, please email hello@notjustapatch.com to process a full refund.

Saanut 2/5 tähteä

Delivery is poor

Delivery is poor. Responsiveness to emails is poor. I’ve been waiting 18 days so far for my patches and they are still ‘arrived in country’. I received 1 email saying they would contact the courier and the next to say’ has nobody been in touch?’ In the past I have found the patches work quite well for me but I’ll not be ordering again unless they are coming from Uk.
Addendum: the patches arrived on day 19 just after writing this review.

5. heinäkuuta 2024
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

Thank you for the update, though we sincerely apologize that it took 19 days to reach you. That is far too long. We have since overhauled our logistics and improved our shipping times to ensure our UK community gets their orders much faster. We’re glad the patches work well for you, and we hope our improved speed earns back your trust on your next order!

Saanut 1/5 tähteä

Poor quality safe your moneyPoor quality put my libre 2 device on 2…

Poor quality put my libre 2 device on 2 days ago and already gone through 3 patches not waterproof just had a shower and they come off so need to put another one on no reply from email save your money

1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

We are so sorry for the frustration. It sounds like something went wrong with the initial bond, as our patches are designed to be fully waterproof for up to 14 days. We’ve recently boosted our support team to ensure we don't miss emails like yours. Please email hello@notjustapatch.com as we’d like to send you some application tips and a replacement pack to make this right!

Saanut 2/5 tähteä

Good product... but order way before you actually need to.

As far as the product goes, they work really well. But as for the company and delivery claims.. take that with a pinch of salt. I'm based in the UK and apparently they ...' have warehouses in Europe, North America, and Australia. All orders arrive 2-4 days from the order date.' This is utter BS. I have never had an order arrive quicker than 10 days after ordering.

4. kesäkuuta 2024
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

We’re glad the patches are working well for you, but we sincerely apologize for the delivery delays. We have since improved our logistics and boosted our support team to fix this. We are working hard to ensure a speedy delivery!

Saanut 4/5 tähteä

An excellent product

An excellent product, the patches stick really well, allowing you to go about your daily business, in the knowledge that 'not just a patch' are securely fixed. They're comfortable, and don't pull on the skin. I sometimes use a alcohol wipe to start lifting the patch away from skin, swimming, gardening, zumba, climbing - whatever your hobbies are, keep enjoying them. I notice that people are writing about poor communication and slow posting, personally I went via Amazon.uk, and haven't had any problems.

22. huhtikuuta 2024
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

It’s fantastic to hear that our patches are keeping up with your active lifestyle and staying comfortable the whole time. Thank you for sharing!

Saanut 1/5 tähteä

Just don’t do it.

They don’t respond to emails, have told me multiple times, “sorry, it went into a different folder,” keep giving me excuses re: delivery. “95% arrive in 2-4 days,” okay fine, your website says all orders within 4 days and astronomical shipping fees to enable the speedy delivery. Have requested a refund twice now with no answer, so I am about to initiate a charge back with my credit card. I wonder if the refund has gone into the same ether your rep tells me my order has gone into.

6. lokakuuta 2023
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

Hi Becky,

We sincerely apologize for the frustration we’ve caused you. We’ve since improved our shipping time and boosted our support team to prevent this from happening again.

We'd appreciate one last chance to make it right if you're open to it; please contact us directly at hello@notjustapatch.com.

Saanut 1/5 tähteä

Slow Delivery & Poor Customer Service

The patch itself is okay. But there are others out there equally as good, if not better. Reason for the 1 star review is due to slow shipping, poor/rude customer service and now being spammed with unwanted emails. Their website says 2-4 days shipping for most orders (US & Canada), but package didn't even start moving for a week and a half. Not just 1 order but similar delay for the 2 orders my partner ordered. Emails/messages go ignored by company. Now they continue to spam my email with sales emails. There is no "unsubscribe" on their emails and when I email to say take my email off their list, it's ignored (that's the one thing they're really good at!). Do your research - other Patches are just a good, or better, and have much better delivery timelines

24. huhtikuuta 2023
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

Hi Sharon,

We sincerely apologize for the frustration we’ve caused you and your partner. We’ve since improved our shipping time and boosted our support team to prevent this from happening again.

We'd appreciate one last chance to make it right if you're open to it; please contact us directly at hello@notjustapatch.com.

Saanut 1/5 tähteä

Poor customer service responsiveness

28. toukokuuta 2023
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

Hi Idwal, we aim to be as responsive as possible, but it sounds like we missed the mark with your request. We’ve recently boosted our support team to prevent this, please reach out again, and we will prioritize your message immediately.

Saanut 1/5 tähteä

the patch does not stick as long as…

the patch does not stick as long as stated
For me, the patch only lasts 2 days and then it comes off
My advice don't buy

11. joulukuuta 2022
Oma-aloitteinen arvostelu
Not Just a Patch-logo

Vastaus yritykseltä Not Just a Patch

We’re sorry to hear the patches aren’t lasting as expected! Your wear time is down to the application technique or skin prep. We’d love to send you some expert tips and a replacement pack to ensure you get the full 14-day wear we promise. Please reach out at hello@notjustapatch so we can help!

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