Nortent Arvostelua 

Very disappointed with customer service

I pre-ordered the Nortent Vern 1 3S and spent an extra £20 to get 1-2 day international priority shipping.

After waiting for 3 days after the tent's release, I had heard nothing about delivery. Only once I reached out did they tell me that there was a delay from their supplier and it would not be sent for a further 4 days.

I waited for 5 days and once again had heard nothing about my order. I had to reach out again to find out that the order had been delayed further, and they could not give a time when it would be ready.
After asking repeatedly, they finally said they would refund me for the express shipping and said they would still send the tent - they never refunded me this.

3+ weeks passed with no updates until it was suddenly sent with no communication via the 1-2 day shipping.

Although now out of Nortent's control, fedEx was now saying delivery would take 3 days, and after reaching the 3 days, FedEx said my address was incorrect (which it wasn't) and is now being delayed further.

I have had to cancel 3 different trips because I don't have this tent.
I'm sure it will be a great tent, but this lack of proactive customer service- not updating customers who have spent large amounts of money on orders that are being delayed (which Nortent are aware of) is very disappointing and doesn't fill me with hope for the brand.

Hopefully the tent can make up for it...

Found the tent I wanted and some accessories on the website, ensured that is was in stock and ordered it with a 1-2 day shipping.
Nothing happens and I contact them - ohhh it wasn't in stock but now it is.
I had a deadline because of an upcoming trip, and told them to cancel the order if they couldn't deliver before that. No problem it will be sent the next day. A week later and it haven't been sent and they stopped answering me - ghosted by a company?!?
Why can't you just be honest? I lost all trust in the brand.

Absolutely first class service from beginning to end , really impressed how professional this company is , Received my tent 3 days sooner than expected , over the moon can’t wait to get out with my new tent , thankyou so much for all you’re help 👌

Very impressed with my Nortent vern2. Easy to put up and what a quality! Everything is so well designed. Can’t wait to try it out in Scotland. Great customer service and delivery as promised. Well done Nortent!

I have a Ly1 and Varde1 and they are excellent tents, really well made and totally reliable.

I bought a Torv7 and unfortunately this developed a slow leak on a weld seam, I fully understand that mass produced products will inevitably have the odd issue and I was able to manage whilst on the mountain.

What makes this a 5 star review is the excellent response from Nortent in replacing the mat without any hassle. Knowing you are dealing with a company that owns issues and stands by its products is so important.

Dårlig oppdatert side eller funksjoner der du ikke blir informert om de faktisk har produktet du skal ha. Kan hende du må vente i lang tid på grunn av dette.
Sendte et par email angående kjøpet mitt. Fikk svar med det første, men etter negative tilbakemeldinger…ingenting.
Går heller ikke an å nå de på telefon.

I bought a Nortent Gamme 4 for camping in Canada, in snow, cold, and rain.
The tent leaks in the rain, and condensation is extreme in freezing temperatures.
Even with ventilation and the stove running, water drips all over the inside.
Sleeping is almost impossible, and multi-day trips are not possible.
Nortent customer service was not helpful, and no refund is available.
I do not recommend this brand.

i'll be honest - i was super stoked to order my new tent for winter - varde 1 + footprint - placed the order which included shipping + taxes for over £500. At point of purchase, item was in stock, said delivery would be early dec. Fantastic - since then no changes on shipment, just order and money taken - i followed up via their customer email address to be told its out of stock, and they will aim to ship by end Jan '26 - i ordered this Nov '25 - no offer of compensation for the delay/inconvenience - which i then asked for within my reply given that at no point during purchase was this information shared, i feel that is a fair request, but felt this should have been offered given the extensive delay. I understand these things happen, but when taking the money, and expecting someone to wait nearly 2 months with no clear clarity on when the items will be sent - to me that's pretty poor CS.

I own the gamme 8. When I bought it I was assured this tent would not only hold in the heat well, but the stove I used would be more than enough. I finally got a chance to try the tent and it didn’t keep any heat in ! And I used a 20k btu stove roaring all night long and I was still freezing. I reached out to corp and talked to Leif who in the original emails said the tent would work with that stove and now he claims the stove was simply inadequate! No help nothing ! Just a take of my money and an excuse. This company is pathetic and shouldn’t be trusted.

Ordered the fantastic TORV 7 sleeping pad i may ´25, get´s a confirmation mail that it´ll get delivered in august ...introprice 71 euros, get billed 130,- have to tell this myself to get the refund. Now it´s suddenly delivery in september... now it´s september, and wooptidoo... -delivery in the beginning of november... Thank you, November what year?

After ordering two tents and a sleeping mat I wanted to split my order to receive the tents first. I wrote an email to Nortent emphasising that I needed the tents soon. Seven days and two unanswered emails later I've yet to hear from Nortent, leading me to believe that customer service is not a priority to them.

Got the Nortent Titanium Stove.
Had some issues since Nortent had made a change in their product after my order was made.
Nortent made sure to fix this and even made a generous compensation.
I can only give them my highest recommendations.

Fantastic product quality, simply the best. Service quality equally as good, Leif and Harald are both dedicated to creating the best customer experience possible. Just purchased the Nortent Gamme 6 PC, Helleren PC tarp and stainless steel stove as a package. They all arrived in 7 days and are absolutely great for creating a home away from home anywhere you care to roam. Spent the last 3 days in torrential rain with my faithful dog and we’re all dry and toasty warm.

Ordered Gamme 4 couple of weeks ago. Came in no time. Tent is superb. Family so happy with it, and the 6-year old has already spent two nights in it (with a parent). Just now I ordered the oven, and asked for a speedy delivery, looks like Nortent is delivering again. So this weekend we will have a warm and cozy tent for birthday celebration outdoors somewhere.

Dear Leif and all of you at NorTent.
You all deliver world class tents and your customer service is even better. Five stars might not be enough!
Many could learn so much from NorTent
All the best to you!
Mikael