NOMOS Glashütte Arvostelua 

I want to be clear about what this review is and is not. NOMOS make beautiful watches and the watchmaking here was fine. What follows is about everything that surrounds the watchmaking, and that part was, frankly, exhausting. Sixty-two days from paying to dispatch. Forty days without my watch. Five separate points where their systems failed. And not one of those failures was resolved through a written channel. Every single fix came because I picked up the phone and called Germany. For a brand at this price point, being left to chase your own order for weeks is not what you expect, and it wore me down in a way a simple repair delay never would have.

Here is what happened.
I ordered a complete repair for my Ahoi (Ref. 550) plus a strap and strap tool through the online service portal on 21 May 2026. €519 was charged to my card. The site never produced an order confirmation screen, no order number, and no confirmation email. From my side, the order simply did not exist. I had paid €519 into a void.

I emailed their service address the same day. Nothing. I tried the website chat on 2 June. Nothing. Three weeks of complete silence while a mid-three-figure sum sat unaccounted for. That silence is the part that really got to me. Not the waiting itself, but not knowing whether anyone at the company was aware I existed.

Eventually I filed a chargeback with my bank, because I had paid €519 and had no evidence of any order at all.

Then I called them. On that one call the order was found within minutes, apologised for, and service instructions issued. It had been sitting in their system the entire time.

What followed was more of the same. Two payment links failed with an incorrect-expiry error despite correct card details, each failed attempt killing the link. I twice stated in writing that I would be travelling and could not receive the watch. It was dispatched anyway, arriving during precisely the window I had flagged. Being ignored once is an error. Being ignored twice on the same point, in writing, is a system that does not read what customers send it.

To be fair, and I mean this: the phone line is genuinely good. Susann in the service team was helpful, patient and apologetic every time. The watch reached Glashütte safely and the repair came back well inside the quoted eight weeks. None of this is the watchmakers' fault.

The problem is everything around them. Order confirmations that never generate. Receipts that never arrive. Email and chat that go unanswered for weeks. Payment links that fail repeatedly. Written instructions that never reach the dispatch team.

If you send a watch to NOMOS, budget for the admin, not the repair, and call rather than write. That is the only thing that worked.

Two stars.

Potential NOMOS buyers should understand the service timeline

I purchased a NOMOS A9 Autobahn watch through an authorized retailer and subsequently experienced an issue that required the watch to be sent in for service. I have now been quoted an estimated service time of approximately six months.

To be clear, I am not criticizing the retailer. The store has been helpful, and the repair timeline appears to be coming from NOMOS. However, I believe prospective buyers should know that if their watch develops a problem, they may be without it for as long as six months—even after paying a premium price for the watch.

I understand that mechanical watches sometimes require specialized service, but a six-month turnaround is extremely disappointing and is something I would have wanted to know before purchasing. NOMOS should improve its service capacity, provide clearer updates, and offer more reasonable turnaround times for customers whose watches develop problems.

Die Uhr ist schon wieder in Reparatur. Sie läuft unverhältnismäßig vor. Dies nun schon zum zweiten Mal. Die erste Reparatur betraf, dass die Uhr ständig stehen blieb
. Diese teure Uhr stellt absolut nicht zufrieden..nie mehr!

I recently bought a NOMOS Club Sport neomatik Worldtimer Grid through Watches of Switzerland after being on the waiting list for around 4–5 months. When WOS emailed to say one had arrived, I replied immediately and the watch was with me within a couple of days.

Unfortunately, on arrival I noticed the seconds hand had come off and was floating freely inside the watch. After checking the photos WOS had sent before dispatch, it looked like the issue was already present prior to delivery (so not something that happened in transit).

I called Watches of Switzerland straight away and they were helpful and proactive, arranging for the watch to be returned so it could go for a warranty repair with NOMOS.

This is where NOMOS really impressed me. Their team were clear, responsive, and reassuring throughout the process. They kept communication straightforward and timely, and as a thoughtful apology for the inconvenience they also sent me a free fabric strap.

The watch was returned to me in about six weeks, which I think is an excellent turnaround considering it had to go back to the factory in Germany. The watch is now perfect — and it’s genuinely stunning.

I’m really grateful to both NOMOS for the superb customer care and Watches of Switzerland for staying on top of the return and ensuring my experience wasn’t tarnished. I have only good things to say about NOMOS, and I’ll definitely be purchasing another one in the future.

Many thanks.

Gekauft habe ich eine Nomos Metro Gangreserveanzeige, mit der ich Happy bin. Aber darum soll es hier nicht gehen.
Ich neige nicht zu Superlativen, aber so eine Kundenfreundlichkeit habe ich noch nicht erlebt. Die Servicemitarbeiter und das Team dahinter sind Spitze.
Warum?
Ich bin, was Uhren angeht, Perfektionist und habe meine Uhr direkt nach dem Kauf zur Verbesserung der Genauigkeit eingeschickt. Obwohl die Abweichung noch im Normbereich lag war das kein Problem. Die Uhr kam nach relativ kurzer Zeit zurück - mit einem handgeschriebenen und sehr persönlichen Begleitschreiben. Die Genauigkeit beträgt jetzt ca. 3 Sekunden pro Woche, besser geht es kaum.
Zweites Beispiel: das hochwertige Armband ist eigentlich sehr langlebig, aber trotzdem hatte sich eine Naht gelöst. Obwohl das nicht zum Gewährleistungsumfang gehört, habe ich sofort neues Armband erhalten, wieder mit Begleitschreiben.
Fazit: Ich bin mit Nomos sehr zufrieden, wenn es zehn Sterne geben würde, würde ich auch die geben.
Ach so: ich bin kein Mitarbeiter von Nomos!

Vielen Dank für die superschnelle Bearbeitung meiner Bestellung. Es handelt sich um ein Geburtstagsgeschenk für meinen Mann. Er ist sehr begeistert.

Bought nomos metro datum, had to go back as stopped working, that was done under warranty, then had to go back as stopped working after I got caught in the rain....shocking, then the strap broke, ordered a strap...there is only one choice of strap for this model, waiting time 5 months, cost £100 ...so I ordered the strap. It arrived....it is not supplied with the pins, you can't use existing pi s as the strap doesn't fit the pins.....avoid avoid avoid.....nobody to speak to about it.

Ich trage seit 2009 täglich meine Tangomat und sie war auch schon mehrmals zur großen Revision bei Nomos.
Habe sie nach 3 Monaten Wartezeit vom letzten Service wieder bekommen und war schwer begeistert vom Zustand. Sie sah wirklich wieder aus wie gerade gekauft obwohl vom täglichen tragen viele sichtbare Gebrauchsspuren vorhanden waren.
Ich habe den Kauf meiner Uhr nie bereut.

Leider ist der Service von Nomos Glashütte extrem schlecht, da diese Uhren oft Probleme machen, ist das sehr ärgerlich.

Ich bin seit Juni 2023 glücklicher Besitzer einer wunderschönen Nomos Orion Neomatik. (175 Jahre Glashütte)
Sie läuft wunderbar präzise und hat sich nach anfänglicher Skepsis sie jeden Tag tragen zu können nun doch zu meinem täglichen Begleiter entwickelt!

How is it possible that Nomos has only 3 stars?

Nomos, aside from making truly stunning watches at a price point far below what they could charge, has some of the best customer service available in the horology industry.

I wrote them asking about a special edition watch, a watch that I KNEW was all sold out everywhere...and they literally rummaged through drawers in the workshop to see if they had missed one. They found me the last watch and I was able to purchase it and pay for it over a year with no additional interest.

Absolutely an above and beyond company and should be a strong consideration for your first or last watch, if you admire bauhaus design philosophy

I got my first NOMOS watch in 2017, and now I proudly own 6 in total. They are not only beautiful and fulfill all I need in terms of understating, minimalistic Bauhaus design, either sporty with the Club or classy casual with the Tangente, but also offer great wearability and accuracy. The team at NOMOS has always been fantastic whenever I’ve needed support. Once, they even helped me find a model that had just been discontinued and wasn’t available in their store anymore – I really appreciated that! Plus, the fact that they offer full in-house movements at such a competitive price is impressive. I own watches from various brands, but if I had to choose just one to keep, it would definitely be a NOMOS.

Was told 6 months for a watch. After 6 months, was told to wait another 6 months. Absolute jokers.

These watches are abysmal. Mine has been back to Nomos three times due its appalling accuracy, It gains minutes overnight, on one occasion it gained 5 minutes in one day, and Nomos were, to put it blunty, rude and dismissive despite my recording all of the issues I have had. As a test I have recently worn it for the first time in about a year and the accuracy is as awful as it was previously. Do yourself a huge favour and buy a Swiss or Japanese watch.

Avoid Nomos like the plague.

Poor quality watches. At more than €3000 my Ahoi neomatik has never been accurate and even stopped working before 2 years. After a 3 month repair it runs now +10 minutes fast/ month. Very frustrating customer service in Germany.

I love our Nomos Watches.
But the AFTERSERVICE sucks.
26 weeks timeframe to finish service is not ok

I bought a NOMOS Tangente watch 5 years ago. It is a lovely design and keeps time well. 2 snags: i) the Cordovan leather straps are poorly made (feeble stitching) and at £80 each are expensive to replace; and ii) getting it serviced takes AGES - so be prepared to live without it for eight to ten weeks if, like me, you unfortunately drop it and need to have the glass replaced.