nologo cycling socks Arvostelua 

Vastaus yritykseltä nologo cycling socks

7.8.2026

Hi James,

We’re genuinely sorry that your experience was affected by the import charges.

However, we’d like to clarify for anyone reading this review that the additional amount requested by UPS is not an extra shipping fee charged by nologo. It is an import duty and customs fee imposed by the US authorities on imported goods and collected by UPS. These charges are outside of our control and are clearly explained in our T&C before purchase.

We completely understand that these unexpected costs are frustrating. Unfortunately, they are determined by your country’s customs regulations rather than by our company.

Because your review is based on import taxes rather than the quality of our products or the service we provided, we kindly ask you to reconsider the one-star rating. We always strive to be transparent and to provide the best possible experience for our customers, and we’re already working on making this information even more visible for future US orders.

Best regards,

Michał
nologo

Vastaus yritykseltä nologo cycling socks

10.2.2024

Thank you for your kind words, Igor.
Enjoy your new socks!

Vastaus yritykseltä nologo cycling socks

2.2.2024

We sincerely apologize for any communication lapses you experienced, and we appreciate your feedback. We have checked our records and found that we did respond to your emails; however, it seems there might have been an issue with the delivery of our responses.

We understand the importance of timely communication and want to assure you that we value our customers' concerns. In addition to email, we also offer alternative communication channels such as our website chat and Instagram DM/Messenger. These channels are often more reliable for immediate assistance.

Regarding the delay in delivery to the UK, after Brexit, international mail has experienced increased scrutiny upon acceptance by Royal Mail, resulting in slower processing times. However, we want to emphasize that we ship all our international mail with priority air mail, which is trackable.

We regret any inconvenience caused and want to ensure you that your satisfaction is important to us. We hope you enjoy the product, and if you have any further concerns or questions, please feel free to reach out through email, chat, or Instagram DM. We appreciate your understanding.

Vastaus yritykseltä nologo cycling socks

2.2.2024

Thank you for your positive review! We're delighted to hear that you appreciate the colors, fit, and durability of our socks. Regarding the length, we want to inform you that our socks are designed in compliance with UCI rules. This standard ensures consistency and fairness in professional cycling. We appreciate your feedback and are pleased to know you find our socks to be a good fit. If you have any further questions or comments, feel free to reach out. Happy cycling!

Vastaus yritykseltä nologo cycling socks

27.1.2024

At nologo, we want to clarify that we remain neutral and do not take sides based on any religious, political, or racial considerations.

The recent disruption in deliveries to Israel is beyond our control, as the International Mail operator at our end has suspended accepting shipments to Israel due to the unstable situation and the suspension of airline connections to the country. Their official statement on October 10, 2023, outlines the temporary suspension until further notice.

We understand this may be disappointing, and we encourage customers to reach out to us directly for information before leaving negative feedback. We are here to provide assistance and address any concerns you may have. Please feel free to contact us with further questions or if there's anything else we can do for you.

Thank you for your understanding.

Vastaus yritykseltä nologo cycling socks

2.2.2024

Thank you for sharing your positive experience! We're thrilled to hear that the socks made for a great Christmas gift for your Son and Son-in-law, and it brings us joy to know that they both love them. Gift-giving is a wonderful tradition, and we appreciate you choosing nologo for this special occasion. If there's anything else we can assist you with or if you have more gifting occasions in the future, we're here for you. Happy cycling to your Son and Son-in-law!

Vastaus yritykseltä nologo cycling socks

16.10.2023

Thank you, Paul! We're thrilled to hear that you love our socks and that the color matches your expectations. We take pride in providing prompt service and high-quality products. If you ever need more cycling essentials, we'll be here to assist you. Happy cycling!

Vastaus yritykseltä nologo cycling socks

16.10.2023

Dear Stuart,
We're sorry to hear about the delay in receiving your order. Upon investigation, we found that your order, placed on September 17, was shipped on September 18. It has been held in customs since September 27. We promptly sent you all the necessary information via email when you reported the issue with the package on 10.10 to help you with this situation. Please understand that it is not within nologo's control to clear packages in the destination country, especially if there are customs duties involved.

We are committed to resolving this issue to your satisfaction and have proposed a client-first solution via email. However, we have not received any response from you regarding how you'd like to proceed, nor have we been informed if you received any notice from the customs office regarding your package. We kindly request you to check your email and respond, as we are here to assist you in getting your order to you as soon as possible. Your satisfaction is our top priority.

Vastaus yritykseltä nologo cycling socks

16.10.2023

Thank you for your positive feedback! We're delighted to know you found our product to your liking. If you ever need more cycling essentials, we'll be here to assist you.

Vastaus yritykseltä nologo cycling socks

16.10.2023

Thank you for your kind words! We're delighted to hear that you're pleased with the quality and colors of our products. Your satisfaction is our priority, and we appreciate your support. If you have any further needs or questions, please feel free to reach out. Enjoy your nologo socks!

Vastaus yritykseltä nologo cycling socks

24.9.2023

Hi Eppo. We sincerely apologize for the inconvenience you've experienced with the delivery of your socks. Situations like this can indeed occur, and we understand your frustration. In such cases, we always strive to act in our client's favor and promptly re-ship the goods to ensure you receive your order. To expedite the resolution of this issue, we recommend sending us an email with your order details so we can assist you further. Unfortunately, we cannot control the actions of the postal service, but we are committed to providing the best possible support to our valued customers. We look forward to resolving this matter to your satisfaction. Please contact us at shop@nologo.cc.