Nissan Canada Arvostelua 91

This is to complain and inform potential purchasers of a vehicle to avoid Nissan (stay clear and wide). I take my reviews very seriously and I hate having to write any negative reviews while not recommending Nissan moving forward. This about the Nissan CVT settlement case and Nissans ability to not follow through on their commitment to their customers. Despite being told by the Myers service & warranty department orleans manager at the time, Tina Deschamps and Blair Dawes, that we met all the requirements to qualify for reimbursement through the CVT settlement case, we were denied My family has been a loyal Nissan purchaser for years who had a Sentra and Rogue presently. We were even offered a $3000 reimbursement through Nissan Canada for the repairs earlier, but this would not cover the majority of the cost associated with the repair. However, after further research, we found out that there was a case being brought against Nissan for this same CVT repair that would cover the majority of the cost. I am uncertain why we were denied after the service department recommended the CVT repair. It has been over 1-1/2 years now that I have held off on re-posting this review because the Stéphane Landriault the guest experience general manager at Myers Nissan Orleans was looking into our case but has not resolved it to our satisfaction.
I will no longer purchase any Nissan based on my recent experience. Our family usually buy Nissan but no more. This dealership brand might have gotten our $6000 now but will be denied our purchase of any additional vehicles our family may require. I am sure you can do the math besides our purchases, which they will be denied. I will personally tell our friends, their friends, and all our family members of our experience and to avoid buying Nissan. This seems to be the only language they comprehend is one that affects the bottom line of their company. At $60,000 or more, a vehicle multiplied over at least the 60 people I will make my mission to inform. It will deplete their bottom line by at least $3,600.00.
This has been an experience I will not repeat or wish anyone else to repeat by purchasing another Nissan. I know this Nissan dealership seem to have a good review, but I can tell you from my experience that they have individuals with issues remove their reviews in order to acquire the rating you see.
I would suggest that if you are looking for a new or used vehicle, you should look elsewhere to purchase one.
This additional information will bring forward my point clearly. I initially wrote a review several months ago. After which, I was contacted by their present service manager to take down the review because he would try and resolve this issue for me. However, although he might have tried, there was nothing forthcoming. Which only meant this was a lot of lip service, and nothing substantial came out of my removal of that negative review. This is why I am now resubmitting this same review and amended to include these additional facts.
I also now understand why Nissan was originally considering merging with Honda and Mitsubishi. However, Mitsubishi Motors is considering not joining planned Nissan-Honda merger ...
I would stay far away from Nissan despite their pending affiliation with Honda.

A VERY Unsatisfied Customer

Nissan belvedere, st jerome. Horrible experience, I told them I was going to see the vehicle within the hour, when I got there they had the truck in the back started and ready, they salesman’s were all smoking cigarettes, very unprofessional. They pushed me to buy and sign for a used 2020 truck with low mileage, they didn’t want me to inspect it because they said they do a 100 point inspection and as if they had something to hide, I saw it in there faces.They wanted to sell me a VIP package of 1400$ which is useless carwash,lemon scent,100 point inspection, change filter,oil,1 month guarantee which is normal stuff there suppose to do at no cost,then decided to sell it to me at 999$,then eventually offered it for free. They can’t be trusted, surprisingly since it’s an official Nissan dealership, and not a small dealer on the corner. Would not ever buy a Nissan off of them.You can tell there hungry, and don’t have many sales a year.I sent an inspector anyways at my cost, and they didn’t want to give him the keys when he arrived.They asked him who sent you the insurance or the client, Eventually he did the inspection,and found multiple problems,door was repainted/replaced and not well done from the inside, leaking muffler, rusted brakes,warped brakes, engine cover leaking oil for some time,tires not original & older then the vehicle, which he explained and sent pictures to me with a full report. Lots of problems for a slighty used truck and low mileage,to my eyes it’s a flooded vehicle. The dealer is suppose to do an inspection before selling the car,which they didn’t or they did not disclose the problems to me. I was gonna spend all that money to get screwed.They told me it was perfect,and I’m sure they knew all about the real history.I understand why they have 1 star reviews, stay away at all costs.Not right to do that to customers.On top of that I was gonna leave a deposit and they said ok,but afterwards just wrote down my credit card number with the expiration date,very strange. I lost my money for the inspection but got a peace of mind and save myself lots of headaches.They try to pull a fast one which they didn’t succeed.The so called manager with a bad attitude did the paint test infront of me because he didn’t want the inspector to do it,which his scanner was not accurate so every number that came up,he told me he said was normal,which clearly wasn’t on the door the car had been accidented.Go to a real dealer in the city,don’t waste your time.After inspection they disagreed they told me I could have the car inspected and didn’t stop me,and even the inspector said I had 3 salesman’s that surrounded me and gave me issues upon arrival.They told me they don’t have to inspect the vehicle before selling, only when delivered. Which they won’t say the issues because if they get away with it in 30 days it’s not there problem anymore,Very dishonest.They believe there own lies. I lost 200$ but saved 54,000+ tax

The Poorest after-buy service provider is Nissan. My brand-new car (only one-month-old) has been at a body shop for the last two months, and Nissan cannot provide the required parts. The ETA for the parts is the end of February. I would say never buy a Nissan

There should be a zero star option for this company. These people are con artists. They told us to pay $7000 CAD to fix our Nissan Leaf. We were skeptical as to why it would cost so much, but were told this was the price, so we paid it. While waiting for them to get the parts and fix the issue, we asked for a loaner vehicle. They did not give us one. So we accommodated for 4 weeks. My 65 year old dad with a heart condition, had to take the bus for 4 hours every day in the freezing cold winter weather. A day after we got the car back, the car stopped in the middle of the road again. We again had the car towed to Nissan Ajax. This time they said it was an issue with the battery and asked us to pay another $500 CAD. My dad paid the money, and waited another 2 weeks for them to fix it. They again said no to giving us a loaner vehicle. Over a month had gone by, they returned the car to us, and yet again the car stopped in the middle of the road. The car was towed for a third time. Now they are saying they don't know when it will be fixed, and are still refusing to give my dad a loaner vehicle, stating the car has past its warranty date. If they told us the first time they did a diagnosis that the car may still not work, we would've used the $7000 on a new car. They lied to us about our car being fixed, manipulated us, and wasted our time. We are extremely frustrated and will not recommend Nissan to anyone going forward. They have the worst customer service from any company I've encountered. I hope people learn something from this disappointing experience.

Update Jan 23, 2025: They told us to pay $15,000 for additional repairs or pick up the vehicle. We never would've paid the original $7000 if we knew it wouldn't fix the vehicle. We don't have $22,000 for repairs. We asked them to keep the car parts, and give us the money back multiple times, they denied doing anything wrong and told us to go to court if we wanted the money back. We don't have money to hire a lawyer and fight this in court. It's upsetting how these companies are taking advantage of the common citizen. They shouldn't have asked for payment when they didn't fix the vehicle. Horrifying experience. I only see it getting worse with Nissan Canada very soon.

Update Jan 7, 2025: They gave us a loaner vehicle after we persistently requested for a month, and they still haven't returned our Nissan leaf and haven't provided a timeline for when it will be fixed.

I have a 2019 Nissan Rogue. At first, the shocks leaked at 67K, and after 127K, an electrical problem occurred. In both cases, Nissan Canada customer service said that it was out of warranty. To grab the money, the Nissan dealer opened a Tech line ticket, which in my opinion, is a way of shifting the problem to Nissan Canada, leaving you as a customer not knowing who to talk to. My Nissan Rogue has been at the shop (DIRECT NISSAN- Mississauga) for three weeks, and they still can't find the problem. In my opinion, NEVER BUY a Nissan. It is better to buy a Honda or Toyota.

Overall I'm happy with my 2021 Rogue. However I recently took it to the mechanic for service and found out the tires need to be replaced. I only have 20,500 km's on the vehicle. Even the cheapest ties I've had last about 50,000 km so I am very unhappy with this. The brand name of the tires is Hankook.

2019 nissan rougue with only 65000 kms on it. 6 months out of warrany and the cvt transmission failed. Over 8000 to replace and nissan will not cover any costs due to the vehicle was never serviced at the nissan dealer. Every repair shop i called said stay away from these. Very poor customer service!

Nissan Finance Canada's shady business practices are something any Nissan owner who has financed or leased a vehicle should be aware of. I am one of those customers. My Nissan vehicle was written off in an accident back in September of this year.

The first issue with the company was that once the proof of loss from my insurance company was issued to them, they responded that it would take up to 10 business days to review and accept or decline the proof of loss. Having had to call numerous times in that 10 business day time frame, on the 10th day they accepted the proof of loss from my insurance company. That was on October 24th. On October 25th, my insurance company sent a check via courier to Nissan. Nissan received and signed for the cheque on October 29th.

I called them that day to confirm that they had received it, which they had. Also, I inquired about when I would be paid out the difference owed to me after the value of the vehicle was deducted from the total. An employee told me it would be no later than mid-week of November 4th.

I reached out again to inquire about the status as I was in the middle of a new vehicle negotiation. The deal was to be made at the end of the week of the 4th. Now, when I talked to the first customer service representative (CSR) on November 1st, I was told there was a mistake made on the file about how much I was to receive back. I was told it wasn't a big deal and to call again on the 4th of November. They assured me that everything was okay, that the check had cleared and they had closed my account that day.

That's when I asked again if the money owed to me would be deposited into my account mid-week of November 4th. The CSR replied that it would take up to 20 business days for me to receive my settlement! I said to him that this was not acceptable, and I asked to speak to someone else above him to understand exactly what was happening. He said he had to put me on hold and someone would answer me. However, I was on hold for over 2.5 hours before I hung up!

In the meantime, my wife called from her phone and was hung up on before anyone even said anything on the other end, after waiting for another half an hour. When I called back again and got through to another CSR after 25 minutes, I was told the same thing: I'd have to call on Monday, that I couldn't talk to anyone today and it would be about 10-15 business days to receive the money after my account was closed.

At this point I was upset, so my wife took over for me. While my wife was in mid-sentence, she was hung up on. Now we were both upset with how this was going and called back for the fourth time! The next CSR knew we were upset, and my wife took the phone again to talk to that person. They had a conversation and the CSR said that we would have to call again on Monday.

So our issues are that we spent over 3 hours on the phone trying to have our questions addressed and clarified, with no real answer or outcome. We were ignored, put on hold, and hung up on multiple times. The fact that Nissan has closed my account with them as they have now received the money from my insurance company, but won't release my funds to me is bothering me. If they take 20 business days before they send me my portion, they are making interest on my money of 20k.

How is this a good business practice? Is this how you treat your loyal customer of just under 20 years of buying vehicles from you? I was a loyal customer but being treated this way is not acceptable, I believe, in anyone's eyes.

When Nissan Ariya is sold, it is claimed that it can travel 500 kilometers, but in reality, it only reaches a maximum of 350 kilometers, and in winter, this number drops to 250 kilometers.
"I am dissatisfied with the purchase of the Nissan Ariya and will discourage all my friends and acquaintances from buying Nissan. If Nissan values its reputation, it should take back my car."

Brand new Rogue off the lot. Rear wheel trim piece was broken. They said I broke it and had to pay for a new one. I was so angry with them accusing me. I had not opened the rear doors for 2 weeks until we put our granddaughter in the back and heard it jiggle. That was in April of 2024. My next visit a scheduled oil change appointment at 8:45 past 10:30 and still waiting for them to take the vehicle in. Gosh they are horrible.

We purchased a 2023 Rogue from Lethbridge Nissan back in November of 2022. On the drive home - while running the cruise control - it kicked out and would not let me reset it. This continued to happen on a number of occassions. This was the first issue that we experience, to which they EVENTUALLY installed a patch for after multiple trips to the dealership. Now we are fighting with Nissan in regards to the Carplay in the Rogue, and unfortunately for us, it is an issue that occurs randomly, not everytime we use the vehicle. It glitches out with issues from changing the time on the car clock (twice now it randomly loses 2 hours), Carplay will lock up and we can't access Google maps. Just this morning, it locked on one radio station and would not let me change the station. The screen has randomly gone black and kicked us out. It randomly shuts down. Some days we can connect to Carplay, other days not. Nissan Lethbridge has told us to document all of these incidents which we have done. Paul (the owner) has come out and sat in the car with us and worked on it. He even admitted that it wasn't working correctly. He told us that it must be our phone (iphone 15). He swapped us vehicles and told us to try our phones on the new vehicle he lent us. Everything worked fine. Swapped back. The issues continued. Still documenting and sending issues via email to Paul and Nissan Canada. Now we have to relocate across the country and we are pressuring Nissan to replace the Carplay so that we don't have to start all over with a new dealership in Eastern Canada. Paul called a couple of weeks ago and said they were going to replace it for us. Then we got a call from Nissan Canada stating that from all of the information they had gathered, that the carplay is working as it should. We confronted Paul about this and he looked into it. Now we have been asked to once again take the car in and swap it out for another vehicle. Seems like we are on a merry-go-round and getting the run-around. They are just buying time now until we relocate. In the meantime, they have told us to only connect one phone at a time, otherwise it will lock up. WE WILL NOT BE BUYING FROM NISSAN AGAIN AND WOULD ADVISE CUSTOMERS TO BE AWARE OF THIS BRAND/MODEL.

I am writing with significant dissatisfaction regarding Nissan Canada's services. I purchased a **2024 Nissan Leaf** and expected Nissan, as a reputable brand, to uphold its standards of quality and after-sales service. Unfortunately, my experience has not met these expectations.

The issues began when the vehicle's battery quickly failed, and in an emergency situation, the car doors would not open. This led to the use of roadside assistance and a taxi. After replacing the battery at Nissan North Vancouver, additional problems, including a non-functional charging port button, arose, requiring further service.

Furthermore, the vehicle has repeatedly experienced issues with acceleration while driving, which has significantly increased my safety concerns. These issues are unacceptable and undermine my trust in the vehicle's reliability.

Despite being told that the vehicle has been tested multiple times and found to be without issues, my repeated experiences of acceleration problems and other malfunctions indicate that the vehicle remains problematic and concerning. I do not feel secure using this vehicle, which has severely impacted my overall experience.

Additionally, over the approximately five months since purchasing the vehicle, I have been unable to use the car for half of this time, with the remaining period spent in service. This situation is completely unacceptable and highly unsatisfactory.

During this time, I have also incurred extra costs for gasoline, which is unacceptable for a new electric vehicle. Nissan Canada needs to take immediate action to resolve these issues. I request a full replacement of the vehicle at no cost, and Nissan Canada must take full responsibility for this situation and take the necessary steps to address these problems.

I had a horrible experience with Oakville Nissan... I purchased a pre-owned car, "Nissan Rough 2020" and a few days later, I found that the A/C compressor is not working... I called Oakville Nissan many times, and they always said "Someone will call you" .. with no response at all ... I changed the compressor and it cost me $2300... what was verryyy surprising for me. I made a complaint to Nissan Canada and after 4 weeks they replied me that we couldn't make a refund and you need to talk to Oakville Nissan !!!!! My complaint is that Oakville Nissan sold me a car with a major problem and they don't seem to respond to my calls/requests ......how your reply is contacting Oakville Nissan??????
VERY BAD EXPERIENCE .. DO NOT BUY PRE_OWNED CAR FROM OAKVILLE NISSAN

NISSAN CANADA = ZERO CUSTOMER COMPLAINT

I emailed Colton with a couple of questions and he called me within minutes. His product knowledge, timeliness, and exceptional customer service was greatly appreciated, as usual.

A few days later, I received a call from Brendan who was following up on a process that Nissan has in place following a vehicle purchase. He explained the process accurately which made his request quick and easy to complete. Brendan provides a high level of service and clearly cares about his customers!

This is for Reddeer Nissan

Dear Cliff,

I hope this message finds you well. I am writing to express my profound disappointment with the recent service experience I had at your dealership. As a loyal Nissan customer for over a decade, having purchased two vehicles from your establishment, I am deeply concerned about how my recent service was handled.

Last week, I brought my vehicle in with a flat tire and explicitly mentioned to the service team that there was a nail in the tire, as confirmed by both AMA and Canadian Tire. I have supporting documents to verify this. Despite this, I was charged for a repair, and the nail was not shown to me. Two days later, I received a warning on my dashboard about low tire pressure. Upon returning to Nissan, I was informed that all four tires needed replacement, though this was later revised to two.

Today, during another service visit, I discovered that the nail was still present in the tire. I have evidence to support this. Additionally, I received a quote for replacing two tires at $638.35. This situation raises several concerns about the quality and integrity of the service provided.

As a loyal customer, I expected better care and transparency. This experience has left me questioning the trust I have in Nissan’s service department. I believe this is a serious safety issue and I am very troubled by the lack of resolution and attention to my concerns.

I intend to escalate this complaint and share my experience publicly if necessary. As someone who works in customer service, I am particularly disappointed by the handling of this situation and the apparent disregard for resolving the issue.

I would appreciate your immediate attention to this matter and a satisfactory resolution. Please let me know how we can rectify this situation and restore my confidence in your dealership.

Thank you for your prompt attention.

Best regards,

Purchased a vehicle from Trevors nissan in Miramichi. The vehicle was sold at a lower klm on the title fraudulently, the vehicle was never inspected or even in their shop before selling it or the warranty fraudulently, not even 2 tanks of gas through it and it sits at another dealer with a 9$k quote to repair it to safe drivable and as sold condition.
Contacted Nissan Canada and they refuse to help fix the car or acknowledge the blatant risk of my life or the fraudulent activity going on at their dealership as I’m told they do not get involved with subcontractor disputes.

Customer service is bad. They do not call you back.
I have had to go back for the same problem multiple times. The last time I went back they finally fixed the problem but created another one.
I have lost my faith in that Company.
Each time I go back, the last person I dealt with is no longer there. Now they have so many new people but no one you can trust.

Aurora Holland and the staff from Grande Prairie Nissan were outstanding!
I left the premises with an exceptional automobile and I highly recommend Aurora to anyone seeking a new or pre-owned vehicle or simply exploring their options.

We purchased a 2022 Nissan Pathfinder Premium new. The second week owning it the transmission started acting up. Followed by the infotainment system freezing and becoming inoperative, at 26000 kms our breaks were shot, they went before then but because we were on a road trip we exceeded our warranty by about a thousand kilometres. Our tires were toast in a year. Our dealer was great trying to advocate for us with Nissan but never had success. Nissan acts surprised with each issue, because they are intermittent the dealers shop can’t get it to repeat what it did. Nissan refuses to do anything when they sell a piece of junk Friday afternoon lemon. The final straw was while driving the car through itself in to park coming to an abrupt stop locking up the wheels, previous issues were it going out of gear. The drivers seat controls broke and that was the only issue Nissan would acknowledge or fix. We were told every time that this is not a known issue, yet online there are threads and forums with countless situations like ours. The countless visits to the dealership was not worth the trouble. Avoid the brand and buy something that the manufacturer stands behind. We traded it in after the last incident for a Ford and couldn’t be happier. FYI Nissan is facing a class action that identifies 10 known issues, we had 6 of the 10 yet were treated like we were crazy or at fault in some way. I would give 0 stars if that was an option.

Bill and I had our first oil change at the Pembroke Dealership and it was a fantastic experience! In and out within an hour and a walk through email sent as well! A first for both of us! It was also a wonderful chance to speak with our amazing Sales Woman Jade, and the service Manager. We had questions for both, and all were answered, A five star visit for sure!