I used NI Parcels to send 7 boxes from NI to England via DPD and everything went smoothly. Collection was towards the end of the specified time window and they were helpful on the phone when I called... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Price was not to bad. To complete but this whole thing of goods travelling from UK Mainland to the UK Northern Ireland that's a joke. Not NI Parcels fault but government problems. Issuing of UKIMS no... Näytä lisää
Absolutely fantastic service delivered by NI Parcels. Every single member of staff I spoke to was so friendly & helpful. Very competitive rates & kept up to date throughout the process. Could not faul... Näytä lisää
NI Parcels helped me send a Christmas gift to the USA. I hadn't used them before. I found their online instructions easy to follow. Customs documentation was more difficult but I got there eventually.... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä NI Parcels
Yrityksen kirjoittama
Book and Compare Parcel Deliveries Online with NI Parcels. You can send your Parcel to N. Ireland, UK and Worldwide from only £5.99 (+VAT). We offer a specialist Shipping to Northern Ireland service, based in Belfast with phone based customer support. Get a quote now.
NI Parcels Details
Yrityksen kirjoittama
- Excellent Customer Service
- We love sending Parcels! When you book with NI Parcels you will receive fantastic support each step of the way. You can compare top couriers to Northern Ireland, and over 200 worldwide. You can track all your parcels online and if you need any help we are only a phone call or email away!
- Delivery Made Easy
- Don’t waste your time waiting at the Post Office or on complex courier websites. Simply get a quote on our website which takes less than 10 seconds and see all the shipping options available, then you can book your shipment all online in 3 easy steps.
- Value For Money
- Don’t pay more than you need to for your Parcel Delivery. Due to the high number of Parcels we send we have unique contracts with major carriers such as ParcelForce and FedEx, this allows us to get the lowest shipping prices which we then pass on to our customers. Our prices are on average 50% cheaper than going to the courier direct. We are also cheaper than sending your Parcels with the Post Office.
Yhteystiedot
85a Sydenham Road, BT3 9DJ, Belfast, Yhdistynyt kuningaskunta
- 028 9503 0115
- info@niparcels.com
- niparcels.com
4,8
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick ann simple
Quick ann simple
And my package got to Australia within a week safly
2. joulukuuta 2025
The online booking was simple even for…
The online booking was simple even for me, aged 79! The telephone help line was patient and helpful. The parcel was collected by a very pleasant and professional driver.
2. joulukuuta 2025
Excellent from pick up to delivery
Excellent from pick up to delivery
The updates and tracking were brilliant
The price was very reasonable
Thank you
2. joulukuuta 2025
NI Parcels helped me well
NI Parcels helped me send a Christmas gift to the USA. I hadn't used them before. I found their online instructions easy to follow. Customs documentation was more difficult but I got there eventually. My parcel was collected promptly and delivered safely ahead of time. I'll use them again.
2. joulukuuta 2025
Excellent communication from this company-didn’t have to wait long for parcel to…
didn’t have to wait long for parcel to be collected
Was picked up on the expected date of collection
Was a few days late in being delivered but the response to my queries and the help with tracking my parcel was excellent- felt very supported
21. marraskuuta 2025
Where my package
I'm only giving 3 stars because I can't find where my package is. It was supposed to be delivered yesterday, but I understand that there's a lot going on before Christmas.
27. marraskuuta 2025
Vastaus yritykseltä NI Parcels
Hi Adeliede, thank you for your review. We can see your parcel to Slovakia is out for delivery today and should be received by the delivery side shortly. We can see your original estimate was the 27th of November and we apologise for this small delay as this will be the busiest few weeks of the year for all couriers. We would appreciate if you could update your review once the delivery has safely taken place. If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.
Efficient, engaged & responsive - a 5* service
Highly recommend this excellent company providing the very best service - they are head and shoulders above underwhelming competitors - since finding them we wouldn’t use anyone else!
15. marraskuuta 2025
First class service
First class service. The courier was well mannered and pleasant.
I was kept up to speed with the progress of the delivery and was fit to see who signed for it.
Delivery made on time also
21. marraskuuta 2025
Do not use!!!
Absolute horrendous company. My item turned up damaged beyond repair. I submitted all evidence and fedex shut it down. NI parcels refused to appeal for me or try to back me in any way. They just were not interested, probably because of the extra work. Will never use them again. What's the point of paying for insurance cover when its actually needed and they still don't do any thing. I would strongly advise to avoid this company .
In reply to the idiotic response below. It wasn't from Netherlands it was from Poland....And the mark was literally a slight paint defect less than half a nail length which he had told me in messages but I had missed. The main damage on the front of the tank and the bent metal was Not present before he sent it as he did a video walk round with me and send multiple pictures...BUT fedex and your response was because I made a mistake about the slight paint defect the other damage MUST have already existed which it didn't!!! It also states even though we can't see it any in of the before pictures it must have been there. I also wasn't claiming for the mark on the tank. If you look at the emails I sent , I sent the value of the front part that needed to be replaced, but you tried to claim for more than I asked which probably attributed to fedex trying harder to knock me back. So from start to finish this is your fault and you have left me seriously out of pocket because of your shoddy handling of the situation trying to place blame anywhere but yourselves
6. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NI Parcels
Hi Neil, thank you for your review and for using NI Parcels. We can see you sent an item from Poland to the UK which was delivered on time on the 6th of November.
You contacted NI Parcels about damage to internal contents and our team did process your claim correctly. The courier in this instance found that there was insufficient evidence to substantiate the damage to the contents and unfortunately your claim was rejected.
Our team will always want to correctly process any claim and it is very rare for claims to be rejected and this was definitely not because of any extra work required.
One instance of the damage being claimed for was found to exist in images taken before the item was shipped to you, which confirms that this particular damage was present prior to transit and therefore cannot be attributed to the courier in this instance.
We are sorry again for this as it is very rare for items to be damaged as long as they are well packaged and protected for transit inside a couriers network.
Informative nd helpful staff on…
Informative nd helpful staff on telephone queries.
Parcels collected by friendly person.
Delivered promptly within 2 days of collection.
Thank your team.
20. marraskuuta 2025
Thought this company amazing
Thought this company amazing such awful weather for this parcel to travel to England and it was received in time only 3 days .Best ever and an amazing price .
14. marraskuuta 2025
Great service
Great service. Easy to use. Good pricing. Will for sure use again and definitely recommend.
15. marraskuuta 2025
1st class service thanks
14. marraskuuta 2025
There was no ‘expert advice’ provided
NI Parcels website says “Get expert advice and support to ensure your packages clear customs smoothly and efficiently”. I have never posted a parcel that has had to go through customs before and therefore I had hoped that I would have received said support.
Instead, although I explained what was being sent on the on-line form that I completed at time of payment, before my parcel was delivered, I received a text from FedEx who NI Parcels had used, saying that I was being charged another £41. I contacted NI parcels who then replied with very specific information about what was needed, so I can only assume that they knew exactly what I needed to provide and just never bothered to tell me until I was being charged by FedEx. I immediately passed this information on to them that day, but this obviously wasn’t passed on as FedEx then took the money from my account.
The parcel was also a week late.
When I complained to NI Parcels the company explained that the ‘website statement about providing “expert advice and support” refers to the help we offer during the booking and tracking process, and to the customs documentation guidance made available on our platform and through our team.’
However, I received no advice or support at any stage, and they did not pass on the information I provided to them, later in the process.
They were at all times uninterested in the extra charges, which I had not been expecting and had to pay - had I known the total cost of the whole process, I would not have gone ahead with it as it far exceeded the value of the parcel.
I would suggest you read the small print before using them.
I would not recommend them and certainly won’t be using them again.
______________________________________________
In reply to the response from NI Parcels below, you say ‘Ni Parcels can assist and give any customer general advice about their parcels’ but the whole point is that YOU DIDN’T. You say ‘Our team have been in touch with you about the customs charges and explained this in full.’ I was given no help whatsoever until AFTER I had contacted you asking why I was being asked for extra money. I did initially think you must have passed my bank details to FedEx as I couldn’t understand how they were able to take money from my account but you can clearly see that I removed this and have not raised it in this review, so I’m unsure why you have chosen to bring this up!
I arranged for an old personal kindle to be delivered back to the uk and it has cost me almost £70, so you can understand why an offer of £7 from yourselves did not feel like you were remotely interested in my complaint.
Finally, if you want to be pedantic about dates, it was due 1st Oct and arrived 7th so ok, 4 working days; however at no point did you contact me to explain it was delayed or reassure me it was definitely on its way. However, my complaint was never about any delay but the lack of advice and support. I received neither until I contacted you to ask why I was being charged more. Yes I see now that I should have checked your small print more, but your website promised ‘expert advice & support’ which I took at face value.
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä NI Parcels
Hi Tracey, thank you for your review and for using NI Parcels. We can see that you sent a parcel from Spain to the UK. The original expected delivery date was the 2nd of October and this was safely delivered on the 7th of October (three working days later than expected, not a week).
Since the UK has left the EU, customs clearance is mandatory for all parcels coming from the EU.
NI Parcels can assist and give any customer general advice about their parcels and information about customs however customs are a governmental agency and can request additional documentation to ensure they are satisfied that your parcel can be imported or exported.
This is the same for any company you may choose to send parcels as no company can influence customs or their decisions and there may be customs charges for your parcel. You are advised of this during booking as we do display this to all customers sending on routes where customs clearance is required.
Our team have been in touch with you about the customs charges and explained this in full. At one point you accused NI Parcels of giving your card details to other parties which was categorically untrue as you did not pay for your order by card.
We are sorry for your experience however this was investigated in full and despite the delay being caused by customs, you were offered a 25% refund as a goodwill gesture from NI Parcels which was refused.
If you need anything else, please let us know. Our customer service team is available via email, phone and live chat.
A great NI website to use
Easy to use website and delighted to hear that the parcel arrived on time.
5. marraskuuta 2025
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