Nintendo Arvostelua 

Dreadful experience and customer outcome all round. Item showing as in stock on website. 2-4 day delivery. Email received to confirm order and delivery 2-4 days. Then nothing for 14 days. Couple of hours spent trying to contact them. To be told it’s not in stock. It’s on back order. And no we can’t tell you when it will be delivered: do you want a refund. UTTER JOKERS.

Sent my oled switch dock to get fixed and it was done within a week and a half or 2. My dock just stopped working and it was out of warranty and I had to pay - which I fully expected and okay with. It costed £45 and as they could not repair, they sent me a replacement - I received today and it is now working fine. It was quick and I had no problems... I was abit anxious due to so many bad reviews, however I did not want to go to some random repair place. All went well and I would use again. Thank you Nintendo.

Can't cancel a payment for a service that doesn't go ahead and renew for two more days.

I hate how scummy they are.

In my experience Nintendo are an appalling company in terms of customer focus and customer service.

Purchase a game from their eShop for my daughter. About 10 months later the game would no longer load - saying it needs to be re-downloaded from the original account.

We've only used the sole account on the Nintedo switch, but every time we tried to redownload from the e-shop account it wouldn't allow us.

Got in contact with support a week passed. Despite the fact I pre-emptively considered what they would need by attaching the original purchase receipts

They spent a week to reply and ask for email receipts of the original purchase (also like they can't see on their own systems then?)

I replied saying these were attached to the original ticket I created, as stated in the email, but hey here you go, I've attached them AGAIN for you.

A couple weeks passed, I followed up with them due to no contact.

They eventually replied as if it was a completely new query and asked for original purchase receipts.

When I replied saying they had been supplied TWICE, please refer to either A. The original ticket, B. The previous response for my attachments they then stopped replying.

We've also been through 4x pairs of JoyCons that fail usually around the 10 to 14 month mark - which I won't even try battling with Nintendo with because my own time is too previous to waste dealing with this level of incompetency and lack of customer care.

Instead made a decision, sold my own switch a week later, and will no longer purchase any Nintendo titles. for my daughters, when her switch dies/gets obsolete etc it'll go to e-waste and will continue to boycott anything related to Nintendo.

It's a shame because Nintendo could be such a force for good in the gaming community. Instead they appear intent and heavy handed in the wrong areas of focus.

Shocking customer service. I purchased a Nintendo switch for my son and then when it went wrong not if! But when... they put every barrier in the way to be able to get the service to repair it!! Will not be fixing and will NEVER purchase a Nintendo product again!!! Literally dark ages of carrying out console maintenance in Comparison to xbox/Microsoft! Recommend buying a steam deck and sack these cowboys off!! Fuming!!!!

This is an unclaimed page from Nintendo store but I hope that this gets through to anyone who is thinking of ordering something from the site, I also don't doubt for a moment that the other reason you are here is because of the appalling service the Nintendo Store "provides" its customers.

I pre-ordered a game from the site as it offered an amiibo bundle and seemed like a good idea at the time. I made the mistake of ordering this through the Nintendo store and as I have ordered this along with some other items they arrived at separate times.
I received tracking for the game and it just never arrived, I contacted the site through their live chat where the advisor told me they would report it as Lost in Transit and I had to complete a form to request a replacement and ended the chat. Since then I have heard nothing I contacted them at least 2 more times and am receiving blanket responses that they are escalating it, but to God knows who.

Today I have lost my patience and asked for a refund but again God knows how long that will take as well,

I implore you NOT to order through them and go through another retailer where at least there seems to be some response. Its frankly terrible in this day and age that this is taking so long. I try not to order through Amazon if I can but sometimes this is the better option. WHY offer a pre-order if you never receive it?!

Its also a red flag that you cannot escalate or report a complaint. An advisor told me to just respond to the email as a complaint, what customer service is that!?

Again DO NOT order through the Nintendo site, as much as it seems like a great idea it really is not.

Shocking service.

Sent me a faulty item and requested photographs which I sent. I subsequently got no response so followed up a day later and still nothing. I joining the online chat the next day and they requested that I send photographs again after sending them three times.

They initially indicated I just needed to return the faulty item and then requested all of the bundle.

Frankly im p@@@ed off, so I requested to return all four items I ordered and where delivered, in addition to two items still yet to come.

This is the third time ive had an issue ordering with Nintendo Store. The first time part of the bundle was out of stock I paid for and the second time they missed the delivery date by four days and missed my sons birthday. Yet again they have failed and sent a faulty item for my sons birthday.

I wont be purchasing from them again. 3 games to be returned and faulty items

I clearly clicked the physical game order from the website for The Echoes of Wisdom game. I collect physical games so I mostly order physical games and I don't pre-order digital games because that doesn't make sense. I just realised that what I bought what a digital game. I contacted customer service through service chat. I clearly said from the get go that I want to amend the digital game to physical game. They asked for my order number then proceeded to say that unfortunately they can't do anything about it. Like why do you need to ask for the order number to say that? Just wasted my time. It's stupid! I've always bought physical games from their website but suddenly my order became digital. Stupid. I hope their next console flops. They keep delaying it, it's getting annoying. They are milking the switch bone dry.

Not sure if this is the place too write this review but here it is. The nintendo switch is the worst console in this era period. I know the switch has its good points like it is portable and great for on the move single player games but the power of the system sometimes let's it down massively sometimes due too lag. I also think the switch has the worst graphics of any up too date console worse power and performance and absolutely terrible wifi connection capabilities worse then any current consoles. This is very disappointing as I love pokemon unite but when my phone is more capable of running this game when the switch is specifically built too play games. With a great Internet connection the switch still takes sometimes 14 hours too download games and the lag and input lag when playing competitively is driving me crazy! I genuinely think the Xbox 360 had simular wifi capabilities as the switch and that was made in 2005 (or it feels better) nintendo is a billion pound industry and I expect more. What a shame.

Sent a Switch Neon off for a warranty repair only to be told the 24month warranty was void because we had damaged the device and that was why it wasn't working. their evidence was that the USB-C port was damaged. several back and forth with the complaints department didnt resolve the issue. when i got the device back i saw that the "Damage" was just the joining clip that had come apart. they wanted me to pay £120 for a new main board which they were claiming was damaged beyond repair because of the damaged we had inflicted upon it. we had only had it for 5 months using both the provided power lead and the docking station.

Will never EVER use nintendo ever again. what a terrible organisation.

Everyone knows this branch is not run by the Japanese company themselves, but is outsourced to Zavvi.

They are destroying Nintendo's reputation in the UK with terrible customer service for many years.

Do yourself a favour and just buy from somewhere else. This isn't really Nintendo, but an imposter who does not care about you. I will never buy from them again.

Customer support are very rude , don’t know how to have a simple conversation without becoming passive aggressive; experienced this on two different occasions when contacting regarding a repair order , not sure if it is a language barrier or because staff just genuinely have no manners.

Love Nintendo. Do great games. Perfect for light gamers and kids.

Ordered a game which was undelivered. Took them 10 days to offer to send a replacement, which they failed to send. Customer service is extremely unhelpful. They just copy and paste standard responses and do not commit to anything, or provide specific information. Do not buy from them.

The worst customer service.
Sent joycons in for repairs and they sent them back marked, chipped and with broken buttons. Claimed it was like that upon sending them in and when questioned on it they stopped responding. The absolute worst experience possible. Avoid at all costs.

Absolute awful company/website. Like many others, I too ordered the Paper Mario set and never received the full items. After they tried to take the money for the items again (which I didn’t have in my card at that time), they quietly cancelled my order and never even sent me the free preorder keychains which I should’ve been sent.
Avoid at all costs.

Ordered paper mario special edition with the keyrings and cardboard stage on the day the preorders went live. On release day I receive the game only, no preorder items. Customer service couldn't care less, just says back order and no info when/if I will ever get it. No apology. Paid over the odds for items I will probably never get. They offered to cancel the free items?!?!?! Just beyond awful.

Also preordered the limited special edition of Luigi's mansion. It's been out since 27 June and guess what? Nothing received at all!! Not even the game. Absolute disgrace.

Cancelled an order, they charged me (x2) anyway and sent the console. 33 emails to get a return postage label. Same response every time "Your case will be escalated". Eventually they sent me the return postage label. The console was returned and three weeks later they still refuse to issue a refund. Console is showing as being delivered back to Nintendo warehouse by DPD. I had to raise a case with my credit card provider. Avoid!!!!!, worst customer service I have ever experienced.

Ordered the same item twice on their e-shop in different bundles. When trying to get a refund immediately afterwards they copy paste the same response over and over again that they can't.
Unfortunately not easy to stop using since the kids love some of their Switch games, but I'll do my best to move to a different platform

I'm also posting my problem here because I would like someone who works at Nintendo to be able to help me and understand how unfair what some of your employees are doing to me is....
I continue to have strong doubts about the seriousness of the people who manage Nintendo Shop Italia.
I find it hard to believe that these people, especially Cristopher D and Barbara who respond to chats on the Nintendo Shop Italia website, can do what they want and not care about helping customers.
I have never seen something like this, how is it possible to treat people like this?
I've already had a problem with Cristopher D who responded badly to me in the chat on the Nintendo Shop Italia website (I have the photos saved).

My order MNS_IT_00129266 which was canceled still has the same problem as last time, i.e. although it was cancelled, the products are no longer selectable again..
Christopher D can cancel orders, BUT says he can't fix this?

I have KINDLY written to fix it several times, since it is their job, but they pretend that it is not their job and shift the blame to others..
The other time he made me wait 3 months and then after my complaint on social media he decided to fix the problem.
ABSURD, you call them to solve the problems but they say it's not their job..
I have never had problems with other companies, only with Nintendo Shop Italia and I have been your customer for about 1 year..
The negative reviews you have had from other users are absolutely true.
I'm tired of being treated like this by strangers who are supposed to solve problems and not create them..
The problem is an easy thing to fix.
It's not fair that a person who HONESTLY took Nintendo silver points can't redeem anything because 2 people at Nintendo Shop Italia have decided not to help you for personal reasons.
What logical sense does it make to give points if some then decide who should get the prizes and who not based on personal tastes?
I feel cheated by you, deceived and made fun of.